Current role ended due to redundancy September 2018.Role consisted of -Running a team of 30+ members of staff. -Working with management on KPI’s. -Excellent customer service.-Motivating the team to get the very best. -Attending meetings and conference calls.-Forecasting ahead. -Coaching and recruitment. -Absence management.-HR duties •Maternity •sickness/absence •Investigations •well-being •meetings •taking mins-Running the store when store manger isn’t in.-Pushing own development.-Leading in store visits.-Driving Excellent customer service.-Encouraging team ideas and help to implement. -Admin duties •payroll •health and safety •loss prevention •reports •emails •banking •key holder •Daily opening closing checklists •scheduling-Merchandising -Communicating correct information to the right people. -Maintaining professional approach whilst being approachable.

Full time Team leader role in Bond Street Selfridges. The role consisted of -Running a team daily in a very busy prestigious department store. -Hitting daily/weekly targets.-Ensuring excellent customer service at all times.-Coaching and recruitment.-Working with management to succeed in the brand values. -Ensuring KPI’s are met.-Attending meetings and conference calls.-Leading floor walks with directors and area managers. -Admin duties •Reports •Emails •Health+safety •Loss prevention •Coaching •HR duties •payroll-Excellent organisational and communication skills. -Working on own development towards becoming a Brand manager.

Full time Shoe Team leader upon new store opening. Role consisted of -Running a small team within my department. -Working with management to ensure KPI’s are met. -Suggesting ideas and implementing them.-Motivating the team to get the best from them. -Recruitment and coaching.-Hitting daily figures by selling shoes through excellent service. -Pushing own development to achieve higher role within the brand. -Merchandising within brand guidelines.-Attending meetings within the area to improve ways of generating sales.

Started part time whilst studying. At the end of my education I became full time. Role consisted of -Assisting with shop floor duties whilst maintaining excellent customer service. -Working in a team to hit store targets. -Contributing to model store scores and store competitions. -Working on brand values and in store training tools. -Coaching and recruitment -Working towards stores KPI’s-Working to support other stores across the area.