Responsible for project managing intelligence, research and project work.· Line Management of three staff members and various projects· Direct reporting to the CEO and covering for the CEO as needed at strategic meetings and management of the organisation, staff and premises.· Representation at various strategic level meetings presenting our findings and using our statutory powers to intervene where necessary.· Report writing and providing credible evidence to inform priorities and programmes of work.· Responsible for the analysis and subsequent reporting of data collected related to people’s experience of health and social care services in Cornwall.· Responsible for delivery of the Research function within the organisation and reporting to the public, directors and at strategic boards· Building and maintenance of key external relationships, representation at senior meetings across the health and social care system in CIOS

· Creation of reporting structure (performance measurements) for Outreach and Engagement team· Attending and facilitating outreach activity in various locations (hospitals, at public events, staff meetings, supermarkets, doctors’ surgeries, large workplaces, leisure centers and at support groups)· Project Management:o Have Your Say Review (evidence recording form) and facilitation of training session for Volunteers and Staff, creation of USB Library for Volunteerso Review of HR processes, creation of recruitment support documents and induction pack for new staff memberso Creation of Corporate PowerPoint Presentation for Outlook and Engagement Activityo Set up and delivery of County-wide Hospital Drop-In schedule and liaison with stakeholders.o Qty Performance Reports for management and Commissioners as well as Annual Reviewso Management of Older Persons Partnership Board (OPPB). Service Review and facilitating priority assessment for commissioners and service providers.o Research and evidence of different stories as case studies, including; CAMHS and maternity serviceso Process Mapping of Outreach and Engagement Activity to improve processes and productivity and reduce wasteo Marketing material including updating website using CMS system and creation of signposting leafletso Set up and creation of various surveys through survey monkey and online media platforms for recording of data and creating reportso Special Dentistry Project, commissioned project, covering accessibility and service users’ feedback for NHS England and Improvements

Covering the county of Cornwall of up to 4,000 properties; working with various service providers and building collaborative working structures throughout the welfare to work sector• Partnership management and development to enable core strategic set up and on going project work • Project Management of various new initiatives including: Tenants Academy; an innovative new type of work club focusing on positive action, training and enabling of tenants to realise their potential. • Skills shows; attending schools and colleges allowing students to 'have a go' at different trades such as plumbing, carpentry etc. and encouraging apprenticeship take-up• Work Experience partnerships with other organisations, overseeing various groups of unemployed tenants into gardening and training opportunities• Social Enterprise development work - Furniture Recycling. Enabling a reduction in waste costs and creating work opportunities for the unemployed.• One to One work with residents to needs assess, identify barriers, set action plans and help them reach their potential.

• Managing a case-load of over 1,000 properties (Patch). Working to ensure the efficient management of collecting rent and other charges whilst trying to reduce debt and rent arrears• Providing welfare benefits and debt advice, focusing on early intervention and prevention of debt. Signposting to external agencies (Housing Benefit/ CAB/ A4E/ Welfare Officers) where needed, to assist in obtaining benefits and support with debt and budget management• Reviewing and following-up on tenants in arrears, taking necessary action including legal action when needed to repossess properties including representing Ocean Housing at County Court• Providing a Financial Inclusion service and ensuring promotion of the service

Master of Business Administration (MBA) Modules included; Strategic Human Resource Management, Management Consulting, International Management, Finance, Strategic Management, Business Statistics, Marketing, Operations, Statistics, Economics & Business Environment, Organizational Development and Organizational Behaviour.

• Coordinated daily emergency orders through SAP. Liaised with internal customers (country and field offices) for emergency needs and freight forwarders for logistics and supply operations.• Managed Global Web Roster (GWR), recruiting logistics, supply and procurement personnel for emergency deployment; short-listing, reference checking, interviewing and selection • Budget focal point for emergency funding and grants including Tsunami funding worth over £20million.• Project work in Nairobi (UniTrack Inventory Management) and New York (GWR) Reduced emergency deployment response down from one month to 3 days, circa 90% improvement• Achieved and exceeded 48hr initial emergency response and supplies on the ground within 72hrs

Management of all accounts and customer service to clients regarding services. Also contacting potential customers and offering free trials. Company offers website creation and improvement with services such as link check system, site improvement and stats programme and search facilities for websites.

Budget management of care accounts worth over £1million. Staff management, staff appraisals, disciplinary and all related personnel management. Project and Development work for restructure including distilling cultural change to front-line staff. Change manager for relocation exercise, including training sessions and strategy planning to enable smooth transition and least disruption to services.

Contract Recruitment of 600employees for Royal Mail. First and Second Stage interviews including Suitability Testing. Payroll and Benefits Management for 400 temporary staff. Employment Contract submissions and preperation, Personnel Management and Training Development.

Management of a team of up to 40 Customer Service representatives and Liaison Officers. Personnel Training, Sales, Development Projects, HR and Recruitment.