• Managed and executed projects implementation within defined scopes, including overseeing planning and tracking milestones.• Conducted quality assurance and user acceptance testing to ensure successful program releases.• Analyzed project requirements, created use cases and user stories, and developed technical proposals.• Coordinated with development, UI/UX, and DevOps teams to communicate requirements and address software gaps.• Provided ongoing project support and end-user training during software implementation.• Identified potential project delays and implemented solutions to keep projects on track and enhance software effectiveness.

● Provides weekly Sales pipeline metrics reporting with analysis capability and data visualization that support the measurement and reporting requirement, and to assist Practices leaders, Practices advisors and sales business advisors to analyze and optimize sales operations for peak performance in Strategic Markets and United States. ● Provides monthly Practices Scorecard displaying the Revenue, Backlog, Signings and Pipeline created in a simplified visual representation of the business performance and highlights the most important KPI metrics by Practices for each respective Country leadership team. ● Experienced with Microsoft Power BI to design and ensure that accurate and effective measurement, reporting, data analysis and data visualization are provided to the business leadership.

• Being the main claim management admin focal supporting ASEAN countries on labor claiming process. • Responsible for all Employee Master File (EMF) registration/updates/termination for ASEAN GTS headcounts are completed and the record attributes synced with HR.• Performed weekly reconciliation by validating the EMF records for changes in band level, dept code, new hire and attrition and maintained accuracy of the EMF records in the claim database. • Complete processing daily claim request which includes the following: a. new creation / update / termination of work item codeb. resource assignment to work item code which include validation of approved TRAM Buy-in / terminate assignment access c. add new / change description / close activity codes d. other ad hoc request, such as move hours adjustment, labor claim investigation and assist practitioners to rectify their access issues• Ensure communication on the monthly cut off for labor clocking submission is sent out timely to the practitioners to avoid any missing claim. • Perform year end activity which covers mass Account ID / work item extension to avoid disruption on labor hours claiming to the required project. • Assist in Internal review / audit IDR request support / action plan on labor hour claim process and procedure improvement.• Other portfolio tasks: - (1) Responsible for managing two incentives program being DNSO (Discover New Services Opportunities) for non-Sellers and GM Funds Incentives (Revenue) program for DPE (Delivery Project Executive), by ensuring the opportunity that met the incentives recognition criteria is validated, processed and submitted on timely manner every quarter so that payout process can be issued to the award nominees. - (2) Performed revenue analysis and collaborated with Client Unit Business Advisors to have all revenue forecast and roadmaps created in IPPF/Catalyst tool to drive accuracy and to minimize the gap of revenue forecast number vs Finance number.

• Responsible for delivering telecom expense management services to agreed Client DOU’s for all Accounts (including budgeted interlocks). • Managed direct reports of 23 people in a team, which includes managing employees’ performance via coaching to achieve KPI assigned, capacity planning, career planning, and employee retention. • Provide client performance metrics and monthly dashboard report for stakeholders on account performance.• Ensure the team’s services are managed in accordance with relevant SLO’s and continuous client satisfaction for 100% SLA achievement.• Been an escalation point of contact for delivery and non-delivery related issues.• Lead yearly continuous improvement program by identifying gap and risk in the process to drive efficiency in the account and team.• Supported on business development on pre-sales activities, cost case & capability presentations.

• Mainly involved in telecom expense management project implementation and transitional activities. Supported in various projects for invoice & inventory validation processing, TEM automation, corporate mobile plans and process enhancement. • Assist in gathering and analysing data received from the client to enable the seeding of fixed or mobile services.• Experienced in analysing client’s existing inventory and helping them to set up into the Rivermine application tool to achieve a well inventory management system.• Identify process gaps, time delays and inefficiencies in fixed or mobile service implementations and apply gap analysis for areas of improvement.• Perform quality testing on the data to ensure the invoice processing, inventory loaded, and exceptions validation is working correctly.• Assist with and deliver all transitional activities such as providing training or educating the new and /or existing team members on business processes and application.• Prepared the standard operating procedures documentation/guide that are tailored to clients contracted services, specific requirements and service levels as defined in the DOU.• Providing support to the operations team members on business process and application queries or issues.• Support and monitor third party vendor's performance if required during implementation phase and report any attainment and potential exposures promptly, if any. • Monitor, manage and deliver Client Deliverables, measurements, service level performance on assigned account(s).

• Supported a US based Client with 20 telecom suppliers and managed approx. 200 telecom invoices per month. • Performed analysis, validation and approval of telecom services invoices into the Rivermine DB and ensure that payments are issued to telecom suppliers on timely manner using internal tools or provide payment files to avoid late payment penalty.• Performed reconciliation on newly billed circuit charges against information in Circuit Inventory to ensure cost allocations are matched with correct general ledger code.• Performed audits in invoices and resolve billing problems with the various telecom suppliers and track these problems through closure.• Prepare monthly tracking reports and reconcile against invoices created in Rivermine DB and work with telecom suppliers to identify missing invoices and/or misapplied payments.

• Perform balance sheet account analysis and reconciliation on monthly basis and ensure open items are resolved on a timely basis. a) Inter-company - cash clearing for Singapore Accounts Payable and Accounts Receivable. To reconcile the movement of transactions are being cleared monthly in settlement account.b) Intra-company account in SAP against FDW (Financial Data Warehouse system). To reconcile monthly transactions in both systems balanced, matched and tied during month end closing. • Manage Speed Billing Project for Singapore Onshore transactions, mainly India and Australia to ensure inter-company sales to marketing countries are accurately booked.• Compute correct Transfer Price for the NSAP transactions dealing with demo units sent to Sales and Distribution countries to ensure inter-company cost and revenue is correctly recorded.• Prepare and submit detailed Revenue and Cost analysis report on American Region for Cost Analyst – weekly and month-end closing at targeted time.• Experience with SAP accounting system and Data Feeder Interface (DFI) entries for closing.

• Purchase of all welding machine equipments, spare parts and accessories and liaise with Air Liquide Welding France Headquarters for shipping arrangement.• Conduct monthly inventory stock take for preparation of stock aging report.• Analyze stock items to identify slow or fast moving item and the variance in stock values.• Prepare sales order, communicate and liaise with overseas customers and suppliers in providing services and goods delivery arrangement.• Hands on experience with UBS accounting system.

• Manage Accounts Receivable to ensure all cheques and cash received are properly recorded to assists on bank reconciliation. • Prepare salesmen’s Sales Report in order to keep track of customer's accounts for long outstanding debts.• Prepare debit notes and credit notes.• Experience in Accounts Payable section which includes preparation of payment vouchers, cheques and settle the outstanding payments accordingly to the given credit periods/terms. • Assists in checking the stock inventory records for audit purposes and other daily accounting works.• Experience with ACCPAC accounting system