The Acres ClubAuburn Tennis ClubBankstown SportsBankstown Sports BowlsBaulkham Hills SportsBirrong SportsBankstown Golf Club

• Support the segment Director in the development and implementation of strategic sales and marketing plans.• Develop account management plans for key accounts, including customer engagement, training, product updates, and quarterlyand annual reviews to grow market share in account portfolio both nationally and globally.• Provide regional leadership teams with ongoing strategic advice and market updates to assist in driving performance across arange of hotel brands and locations.• Mentor team members across various parts of the business across the Pacific.• Attend, organise and represent Accor at international and national events, tradeshows and networking functions.• Support operational & financial problem solving for accounts under management.• Identify new business opportunities from existing accounts and selected new business accounts through prospecting.• Collaborate with Marketing, Distribution, Digital & Loyalty teams to fully identify new opportunities within account portfolio.• Develop and implement a communication strategy to hotels, to ensure that relevant hotels have the required information andinsight to deliver on account expectations.• Collaborate and liaise with key stakeholders, including General Managers, Regional Directors of Performance, Hotel Directors ofSales & Marketing, Global Sales, Vice President Operations, to drive opportunities and initiatives across the segment.

• Implemented and executed account plans for Top 20 accounts for the region.• Identified opportunities for non-managed accounts across multiple segments, including sport, entertainment, corporate,meeting & events and groups.• Actively identified and developed new business through networking and prospecting.• Worked closely with interstate teams to secure national business growth by sharing leads.• Provide executive support to the multiple Director of Sales, including developing concise reporting identifying leads andopportunities, shared with the Senior Executive team to drive results.• Annual corporate contract reviews and renewals.• Thorough understanding of competitor’s products and market trends• Liaise and host client engagement with a large network of corporate, meetings & event and association clients.• Work with hotel teams to maximise opportunities, resulting in commercial outcomes including Accor campaigns, clientengagement and thorough understanding the current market and trends.

• Provide executive support to the Meetings and Special Events team and management team.• Support digital marketing and social media initiatives to increase revenue generation and conversion of sales.• Provide leadership, expertise and support to short, medium, and long-term projects assigned and junior team members.• Prepare detailed quotations and contracts for multiple stadiums and venues within each stadium.• Prepare revenue presentations for prospective developments and corporate agreements.• Provide assistance in managing commercial tenancies.• Liaise with a large network of corporate, PCO and individual companies to negotiate business for the year and conference spaces.• Drive new business through cold calling, prospecting, and new business mapping.• Supported and provided insight in formulating sales growth strategies and acquiring business development opportunities.

• Manage multiple accounts across sport, entertainment and corporate to maximise opportunities and drive revenue for 3 keySydney hotel; Pullman Sydney Olympic Park, Novotel Sydney Olympic Park, ibis Sydney Olympic Park.• Secure and renew annual corporate contracts for all three properties.• Prepare revenue presentations for prospective developments and corporate agreements.• Liaise with a large network of corporate, PCO and individual companies to negotiate business for the year and conference spaces.• Successfully running sales-blitz, cold calling and mapping new business for the hotels.• Work with Director of Sales & Marketing and Revenue Manager to ensure full year budget met & accurate monthly forecasting.• Participated in Accor national sales missions to engage with and build strong relationships with key accounts.• Seamless handover of all upcoming groups to the Groups Teams, including running monthly meetings with all departments• Participated in special event days at Sydney Olympic Park ensuring the precinct delivered best in class events and activations.• Facilitated and responsible for all VIP bookings, including on-site management.• Supported and provided insight in formulating sales growth strategies and acquiring business development opportunities.

• Implemented and created SOP’s, Conference Kits, conference material, checklists and training.• Ensured focus on high performance I have also had to focus on short term and long term planning for the conference centre to ensure we make budget and I am monitoring expenses.• Provided comprehensive monthly sales reporting and monthly board reporting in a timely and organised manner.• Actively participated in Sales, Budget and Financial Projections; contributing sound insights and recommendations to ensure proper resource allocation and cost effectiveness. Managed and generated reports regarding expenses. • Supported and provided insight in formulating sales growth strategies and acquiring business development opportunities.• Managed and negotiated supplier contracts for hotel supplies (including housekeeping), uniforms and business cards.• Supervised reception staff, ensuring compliance to front desk and customer service guidelines when the General Manger was off site.• Implemented business strategies such as for Marketing and Branding with various Department Heads, ensuring compliance to achieve targeted goals.• Responsible for ordering, re-designing menus, cold calling, sales and marketing, development of team members, rostering, producing contracts, coordinating catering, contracting suppliers and day-to-day operations.Key Accomplishments• Implementing SOP’s and conferencing guidelines to ensure smooth operating of each conference and developing the team.• Maintaining and growing the business while implementing new offerings.• Ensuring all marketing tools were up to date.

• Oversee budgets, control of labour productivity and departmental expenses while promoting a focus on F&B sales strategies• Carefully planned short term and long term goals to act on opportunities to achieve overall business goals• Led and managed a team by setting clear direction and focus on high performance by coaching individuals to improve job performance• Managed all HR and Recruitment activities, including new staff training.• Supervised various teams including the Administrative Team and Property Team.• Created a robust departmental goal for the year ensuring it aligns with KPIs and budget• Worked closely with the Sales and Marketing team to develop new ideas to re-launch the food and beverage department to drive further revenue• Responsible of ordering, re-designing food and beverage offerings, day-to-day operations and rostering.• Successfully managed all conferencing and events held within the hotel.• Implemented and created SOP’s, checklists and on-going training to develop the team’s knowledge.Key Accomplishments• Successfully relaunching the restaurant • Achieved above set guest feedback scores for the year in Restaurant, Bar and in-room dining.• Successfully launching conferencing on the rooftop• Grew and managed both kitchen (14 team members) and front of house team (18 team members)

• Implemented and created SOP’s, checklists and on-going training to develop the team’s knowledge.• Led and managed a team by setting clear direction and focus on high performance by coaching individuals to improve job performance• Managed all HR and Recruitment activities, including new staff training. • Stretch the targets for the team, which in return had the team aiming higher and increasing our upsell targets to 7% higher then what was prior set by the company.• Managed all rostering and annual leave balances • Worked closely with finance to ensure budgets, control of labour and departmental expenses while improving high guest relation scores• Worked closely with the General Manager and Front Office Manager to ensure clear lines of brand changes• Closely worked with Finance and reservations to ensure strategic pricing• Monitoring market demand and the competition to ensure business growth. Key Accomplishments• Developing a strong and adhesive front office team with a focus on our guests• Ensuring the budget was maintained through strategic rostering• Successfully running development training for each staff member and “mentoring” team members through learning development plans

Secondment PositionDuring my time at this property I learnt new skills in all departments. As acting Duty Manager I not only supervised and lead the team, but also ensured consistent and exceptional service in all areas of the hotel. I also became aware of department budgets, profit and loss, rostering and ensuring that financial targets were met. My role also consisted of Housekeeping Supervisor at least twice a week, which expanded my skill and knowledge base in a new department. During this time spent in Housekeeping I was able to see how the hotel as a whole works together and was able to have a sharp eye for details within the room.

Throughout my time at this property I learnt new skills not only in Front Office and Reservations, but also in all departments. I have expanded my knowledge further in the hospitality industry and have been given the opportunities to grow as an individual. I was fortunate enough to be given Operations steal Champion title, which has enabled me to take greater responsibility and become more reliable as an individual; along with enhancing my skills of communication within the team and other departments. I was able to align my work with the team priorities and company goals enabling me to priorities what was important. I also developed my skills in problem handling and was able to gain a better understanding of what our guests truly need.