Joanne Yee Email & Phone Number

Singapore

• Assist trainers in preparing the candidates for the ICDL assessments.• Responsible for supervising the testing sessions.

Singapore

• Assisted in the development of additional SAP functions for the mobile upgrade project, which include writing requirement specifications and test scripts, and drawing the new process flows in ARIS program.

Singapore

• Managed supply plan and inventory level for APAC countries, ensuring minimal obsolescence and write offs.Achievement: Reduced the stock out and predicted stock out rates by more than 80%.• Root cause analysis and impact analysis of stock out or low stock situations, keeping commercial stakeholders informed of the status and progress.• Communicate between markets and the various manufacturing sites on supply updates and resolution of supply issues.• Accountable for Distribution Requirements Planning parameters including safety stock, lead time, minimum order quantity, periodic lot size to enable proper production planning and inventory management.• Responsible for maintaining Global Material Master and resolving any SAP interface issues.• Managed the New Product Introductions (NPIs) and pack change process to prevent any supply disruptions.• Involved in Product Recall, Product Transfers, Divestment, and Discontinuation process.• Participated in risk mitigation meetings to review potential risks and ways to mitigate the risks.

Singapore

• Managed the demand planning process. Forecast error was reduced from 65% to 25%-30%, thereby improving stock availability and minimized stock outs.• Improved order fulfilment rate to almost 99% due to close monitoring of importation, redressing activities and product release by the Quality team.• Reduced Days of Supply from more than 100 days to an average of 68 days, and stock write offs by more than 50%.• Collaborated with key stakeholders on NPI, discontinuation of products, supply disruptions, demand surges, access for pre-registered products, and product design changes. • Oversaw the logistics operations for the Pharmaceutical sector and managed 3PL.• Monitored 3PL’s performance by ensuring KPIs are met, and organized monthly meetings to review performance.• Managed the material master setup and replenishment process.• Reviewed replenishment levels and instructed 3PL on actions for all issues related to packaging materials to prevent any disruptions to redressing activities.• Participated in project that enabled the company to be the first in Singapore to implement 2D barcodes on all medicinal products. Associated costs were reduced by 90% after completion of the project.

Singapore

• Reviewed purchase requisitions and issued purchase orders to intercompany and external suppliers to fulfill South East Asia orders.• Identified variations in demand and requirements to ensure part planning parameters are according to Asia inventory policy.• Monitored open purchase orders and proactively followed up with suppliers to ensure high levels of supplier lead time adherence.• Actively worked with suppliers on supply constraints to reduce past due customer orders and prioritize shipments to ensure supply continuity to the customers.• Ensured delivery dates in SAP are updated in accordance to the dates confirmed by the suppliers.• Worked with Customer Service department and Sales department on daily order issues including shipment arrangements and updates on expedites, actual delivery dates, and inbound shipment information.• Resolved shipment discrepancies and return order issues with plants and worked with them on customer shipment requirements.• Analysed goods receipt or invoicing issues to close old outstanding purchase orders to facilitate Finance to proceed with invoice matching.• Improved inventory accuracy by troubleshooting the discrepancies between SAP and on hand inventory.• Participated in continuous process improvements initiatives related to purchasing activities.• Collated lead times and transfer prices or supplier selling prices to support the creation of new material numbers in SAP.

Singapore

• Managed constraint materials which included escalation to category management team, providing concise demand and supply analysis, and allocation of constraint materials to the various factories.• Independently monitored and communicated critical supply and shipment information on a timely basis to the factories in China and Brazil to ensure production continuity.• Monitored Vendor Managed Inventory (VMI) for the various hubs by ensuring suppliers replenished the inventory to the acceptable levels in time for production, as well as looked into areas for inventory optimization.• Managed contract compliance in the aspect of price, awards, purchase commitment, payment terms, incoterms, and any other related agreements.• Timely resolution of shipment issues covering shipment delays, damage and customs documentation discrepancies.• Managed timely crossover to new part ensuring new part availability to support production and minimal obsolescence of the old part.• Drive suppliers to meet or exceed key performance indicators.• Worked with suppliers and planning department on supplier liability claims and scrap issues.

Singapore

• Managed order related activities including demand loading issues, customer enquiries, and prepare quotations for assigned group of customers.• Efficiently and proactively monitored and expedited critical parts and worked with buyers and forwarders to ensure that parts arrived in time for production.• Liaised with customers, Logistics and Finance departments to process and resolve Return Materials Authorization (RMA) issues.• Worked with Pricing Team on price-related issues and update price in system.• Actively participated in daily conference calls with customers and business units to resolve any critical constraint materials issues.

Singapore

• In charge of the operations section of the Logistics department, that includes the full spectrum of inbound, outbound, and purchasing activities as listed below:- Liaised with worldwide offices, plants, and distribution centres to process and expedite shipments.- Worked with third party logistics provider and forwarders on warehouse operations, freight arrangements, and tracking of imports and exports.- Managed replenishment for stocking and back-to-back orders from overseas plants and suppliers, as well as follow-up and expedited on the deliveries or shipment of the goods.- Prepared and disseminated shipping documents to customers, forwarders and other relevant parties.- Worked with third party logistics provider to ensure accuracy between physical stock and system inventory levels.- Resolved stock or goods receipt discrepancies in the system.

Singapore

• Managed customer account activities that include maintenance of customer profiles, order processing, order confirmations, as well as dissemination and consolidation of weekly reschedules to the buyers to work on supply gaps.• Managed critical parts to ensure supply continuity to prevent lines down situation.• Assisted the Accounts Receivable department in resolving customers’ aged unpaid invoices.• Supported supply chain activities like VMI, e-tools, contract management and ensure that metrics are on target.• Organised and coordinated effectively for conference calls with contract manufacturers to maintain good customer satisfaction.• Monitored the order book to minimise excess inventory and shut-gate scenarios.