· Process orders received via phone and email· Check data accuracy in orders and invoices· Customer liaison via email· Maintain and update sales and customer records· Develop monthly sales reports· Communicate important feedback from customers internally· Stay up-to-date with new products and features

- Raising works orders and remedial jobs on the Tessarak system and scheduling appointments on the Microsoft Outlook diary for engineers to attend.- Raising EM4 emergency call outs for engineers to attend within 4 Hours.- Arranging appointments with tenants over the phone and answering any queries.- Updating and maintaining Tessarak and Hyde Portal.- Responding and replying to 100+ emails using Microsoft Outlook.- Prioritising workload and reaching targets set out for me.- Completing reports on Microsoft Excel spreadsheets.

• Data entry• Collating documents• Completing forms and other documentation• Training new colleagues on various systems• Sorted, updated and maintained specific filing systems increasing record-keeping efficiency and easy document retrieval• Verified data accuracy and validity through regular audits.• Entered up to 500 records per day, continually exceeding productivity targets.• Organised, sorted and verified input data against original documents.• Managed documents within company databases, keeping accurate records of critical information.• Compiled budget reports, financial spreadsheets and organisational charts to support business governance.• Supported executive leadership and office staff by managing operational workflow.• Examined data to detect errors and discrepancies.• Registered new customer account details in system.

• Completed over 50 Computer setups and repairs per day• Managed over 10 Tutorials for customers per day• Customer services• Booking in repairs and tutorials• Accountancy• Processing business transactions• Resolved product or service problems, handled customer complaints and followed these up to ensure efficient, effective resolution• Liaised with suppliers and delivery drivers to investigate order status and promptly resolve customer enquiries• Applied up-to-date knowledge of products and procedures to services• Consistently exceeded personal and team KPIs through solid communication• Resolved delivery discrepancies and issued customer credits and returns• Employed active listening and analysis to develop strong understanding of customer needs• Processed and authorised financial transactions, issued receipts and kept associated records• Trained new and existing team members to serve customers and partners, providing service and product information• Worked with multiple order management systems to monitor stock levels and movements and handle exchanges and refunds.

Inputting data into the company database system of all the clients and their survey details relating to asbestos on their property.

- Data entry- Overviewing data to check if it is correct and complete- Completing client packs and ensuring job satisfaction to corresponding clients- Microsoft Office programs such as Word, Excel and Microsoft Outlook.

- Client liaison/customer service- Giving advice- Arranging appointments- Data entry using Microsoft Access- Making graphs with Microsoft Excel- Assisting with IT- Handling post- Preparing forms for gateway assessments.

- Client liaison/customer service- Stock taking- PA to the Advocates with meetings and training courses- Handling post- Answering phone and checking for messages- Typing and creating documents, memos and labels using Microsoft Word- Maintaining appointments on Microsoft Outlook

- Building computer systems- PC Repair

- Introducing corporate videos and team building to many companies- Liaising with clients- Arranging appointments- Data entry using Microsoft Outlook- Filing- Creating brochures- Website Design- PA to the Director- Mail merge on Microsoft Word.

- Data entry using Microsoft Excel- Mail sort and E-Pro- Scanning documents- Handling post- Filing dockets and invoices- Calculating dockets- Typing letters and memos with mail merge on Microsoft Word.

- Preparing food for residents and carers- Assisting the chefs- Cleaning the kitchen and dishes