Joanne Burrows Email & Phone Number

► Tasked with leading business process, systems, and technology planning and design for Haworth’s global business operations to deliver consistent business processes, improved operational efficiencies, and enhanced visibility into overall company performance.► Chosen to support company-wide SAP implementation at several locations in Michigan and Mississippi for shop floor interface development. Lead Quality Management support and act as a key resource for Manufacturing Execution… Show more ► Tasked with leading business process, systems, and technology planning and design for Haworth’s global business operations to deliver consistent business processes, improved operational efficiencies, and enhanced visibility into overall company performance.► Chosen to support company-wide SAP implementation at several locations in Michigan and Mississippi for shop floor interface development. Lead Quality Management support and act as a key resource for Manufacturing Execution support.► Research and understand current requirements of manufacturing and quality assurance and translate information into SAP functionality that will meet the needs of the respective business areas.► Tasked with determining business requirements, documenting process maps, writing functional requirements documents, and training end users. ► Lead major IS development projects and ensure delivery of systems support and information technology is in alignment with business needs. Consult with business leaders on process definition, improvement, systems, metrics, performance, and best practices. ► Overcame change-related difficulties by providing the materials and training workers needed to adopt new processes and systems. Created 80+ support documents including step-by-step job aides for SAP software; and designed and compiled demonstrations to promote ongoing training. ► Improved QA company-wide following SAP implementation by facilitating focused software usage that allowed for materials requests, defects tracking, and supplier performance monitoring. ► Facilitated manufacturing interface training for multiple staff in 3 implementations. Received excellent feedback for providing effective training to shop floor staff and office personnel. ► Improved efficiency and ensured adherence to customer requirements within expected timeframes by partnering with the development team to write functional design for the materials re-order process. Show less

► Tasked with maintaining the quality management system from start-to-finish, including all interacting processes within the plant to maintain quality management standards for a factory with 600 staff members.► Increased visibility of Quality department within the company which helped improve standards.► Delivered strong leadership to the Quality team and transformed the standard of department output by increasing audits which in turn improved product quality consistency… Show more ► Tasked with maintaining the quality management system from start-to-finish, including all interacting processes within the plant to maintain quality management standards for a factory with 600 staff members.► Increased visibility of Quality department within the company which helped improve standards.► Delivered strong leadership to the Quality team and transformed the standard of department output by increasing audits which in turn improved product quality consistency. Directly involved in recruitment, training & development, performance management, and resolution of disciplinary issues.► Directed quality improvement activities in support of ISO 9001:2000 registration. Managed audit process and oversaw quality management activities for new product implementation, including: development of testing processes and documenting procedures to reduce defects.► Designed inspection plans for product with high rate of field defects and integrated new processes in collaboration with other team members to resolve issues. Show less

► Coordinated product implementations and manufacturing process changes, including tasks related to production, planning, quality assurance, & product development. Project managed autonomous maintenance and 5S teams.