Joanne Cerna Email & Phone Number

Singapore, Sg

Singapore, Sg

Directly reporting to the International HR Manager.Aside from Global Talent Acquisition responsibilities. I am given a role expansion to provide Global HR Administration and Operations Support.Oversee the hiring, training, and dismissal processes and administer and monitor benefit programs in all regions. Strong organizational, analytical, and interpersonal skills work as a direct point of contact to employees to understand employee relations ensuring they are healthy throughout the organization.Help with HR initiatives that will benefit the company and encourage more efficient and beneficial work from employees.Assist in educating employees on company policies (including sexual harassment, appropriate dress, social media permissions, etc.) and keep employee handbooks General employee onboarding of IN, UK, AU, and SG new starters and US onboarding as needed.Monthly payroll Support (Specifically focusing on IN/ SG / AUS / Europe/ US Regions)Handle HR Information Systems/ HRIS Admin (BreatheHR, Trinet, Sync, Orisoft, Sharepoint) ATS Product Owner (JazzHR)Employee letters support (creating offers, onboarding, offboarding, bonus/commission)Keep up with the local government updates on policies, processes, and practices to ensure the company complies with all applicable employment practices laws and regulations.Review and approve or modify budgets. Create detailed reports on HR costs.Assist in overseeing employee compensation and benefits, compensation databases, job descriptions, benchmark compensation as well as annual performance reviews.

Singapore, Sg

Lead full life cycle of global recruitment process and lifecycle for a different teams and positions including technical and non-technical role. Including onboarding training procedures for new employees. Covering different office from London, New York, Sydney, Melbourne, Singapore and India.Lead creative employer branding initiatives including social media campaigns, career fairs, conferences and more.Maintain applicant tracking system, ensuring candidate records and activity are current, and provide reports.

London, Greater London, Gb

Lead full life-cycle recruiter hiring for Hydrogen Group’s clients. Hiring System Engineers, Network Engineers, Infrastructure Engineers, Storage Engineers, Database Administrators, IT Managers, Infrastructure Architects, Infrastructure Project Managers, Technology Risk, Security Professionals.Coordinate:•Was an onsite solo recruiter for 6 months at client’s site for a recruitment project. •Owned 25 roles and completed the 1st phase within less than 3 months = 12 Roles •Meet Clients/ stakeholders for job briefing and requirement gathering on a weekly basis.Facilitate:•Deliver job and task analysis to document job requirements and objectives•Conduct searching of candidates with the specific skill set and talents via social networking, LinkedIn, Job boards, etc.•Pre-screen applicants/ candidates.•Conduct interviews using various reliable personnel selection tools/methods to filter candidates within schedule•Assess applicants’ relevant knowledge, skills, soft skills, experience and aptitudes•Facilitate initial, final and follow up interviews between hiring managers and candidates.Develop and customize: •Post and manage jobs posted online through job boards and LinkedIn.•Use different recruitment tools to guarantee the quality of hires and efficiency in hiring.•Use applicant tracking systems and other recruiting software and CRM system to track applicants through the selection phase through to on-boarding •Customize interview questions/ screening based on the requirements of the job from client.•Provide monthly recruitment report as per request.•Set up templates for email & chat response to applicants.Maintain and analyze:•Maintain relationships with clients and applicants.•Built a strong and effective candidate pipeline possessing key talent potentially available for either contract/ permanent hiring.•Research and analyse competitor advertising links/ leads.

New York, Ny, Us

• Handle at least 80-100 inbound & outbound calls per day, administer tasks involving customer account changes in information (address, phone number, email address and etc.)• Handle inquiries regarding customer’s accounts (deposits, withdrawals, transactions, problem solving or evaluating customers' eligibility and financial need for loans and grants) * Hadle basic online troubleshooting for customer's using the company's online website and phone application.• Full Knowledge of the JP Morgan’s bank policies, Services & Solutions • Mainly work with account holders, enabling customers & providing solutions through various bank software applications. • Assist customer satisfaction and retention through successfully researching and resolve customer issues as well as inquiries • Perform all defined duties along with responsibilities complying with set procedures and regulations.

Utilize variety of software packages, such as Microsoft Word, Outlook, PowerPoint, Excel, Access, etc., to produce correspondence and documents and to maintain presentations, records, spreadsheets and databases;Liaison for connecting to staffs in other departments and with external contacts;Order and maintain stationery and equipment;Sort and distribute incoming post and organize and send outgoing post; Photocopy and print various documents, sometimes on behalf of other colleagues;Responsible in audio and copy typing; letter writing; dealing with telephone and email inquiries;creating and maintaining filing systems;Schedules and attends meetings, create agendas and take minutes.

MAIN RESPONSIBILITIES: • Experience first-hand on how a radio station and its members manage with sales, talent, hosting and producing. • Gather data to be written into an article for the live telecast on the same day. • Write and execute the material or articles on air. • Covering local meetings (i.e., Cebu City council, Provincial Council) • Covering local events (i.e., festivals, performances, grand openings, awarding ceremonies) • Works with on-air talent, brainstorming new ideas, and communicating with clients and advertisers.

Cebu City, Cebu, Ph

Public Company; 5,000+ employees; MAIN RESPONSIBILITIES: • Cover local meetings (i.e., Cebu City council, Provincial Council) • Cover local events (i.e., festivals, performances, grand openings, awarding ceremonies) • Write news articles. (i.e., Hard news, soft news, entertainment) • Works in the field & in the newsroom • Assists assignment editors, photographers & news producers as they gather, research, write and produce the local news • Helps to write, research, and produce local stories • Assists with writing headlines, developing content, editing and creating multimedia stories • Conducts interviews on various topics, screening, logging • Participates in editorial decisions; handling logistics for event locations; attending and monitoring events; and completing write-ups and reviews of the events.

Part- Time job-Assist customers by answering their queries by explaining the desired information needed; researching, locating & providing information. • Carry out requests by explaining desired information; completing transactions; escalating relevant requests. • Sell further services by recognizing opportunities to up-sell accounts; explaining new features. • Maintains call center database by inflowing information. • Enhance organization repute by accepting proprietorship & ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.