Joanne Cerna Email & Phone Number

Singapore, SG

Singapore, SG

Directly reporting to the International HR Manager.Aside from Global Talent Acquisition responsibilities. I am given a role expansion to provide Global HR Administration and Operations Support.Oversee the hiring, training, and dismissal processes and administer and monitor benefit programs in all regions. Strong organizational, analytical, and.

Singapore, SG

Lead full life cycle of global recruitment process and lifecycle for a different teams and positions including technical and non-technical role. Including onboarding training procedures for new employees. Covering different office from London, New York, Sydney, Melbourne, Singapore and India.Lead creative employer branding initiatives including social.

London, Greater London, GB

• Lead full life-cycle recruiter hiring for Hydrogen Group’s clients. Hiring System Engineers, Network Engineers, Infrastructure Engineers, Storage Engineers, Database Administrators, IT Managers, Infrastructure.
• Was an onsite solo recruiter for 6 months at client’s site for a recruitment project.
• Owned 25 roles and completed the 1st phase within less than 3 months = 12 Roles
• Meet Clients/ stakeholders for job briefing and requirement gathering on a weekly basis.Facilitate:
• Deliver job and task analysis to document job requirements and objectives
• Conduct searching of candidates with the specific skill set and talents via social networking, LinkedIn, Job boards, etc.

New York, NY, US

• Handle at least 80-100 inbound & outbound calls per day, administer tasks involving customer account changes in information (address, phone number, email address and etc.)
• Handle inquiries regarding customer’s accounts (deposits, withdrawals, transactions, problem solving or evaluating customers' eligibility and financial need for loans and grants) * Hadle basic online troubleshooting.
• Full Knowledge of the JP Morgan’s bank policies, Services & Solutions
• Mainly work with account holders, enabling customers & providing solutions through various bank software applications.
• Assist customer satisfaction and retention through successfully researching and resolve customer issues as well as inquiries
• Perform all defined duties along with responsibilities complying with set procedures and regulations.

Utilize variety of software packages, such as Microsoft Word, Outlook, PowerPoint, Excel, Access, etc., to produce correspondence and documents and to maintain presentations, records, spreadsheets and databases;Liaison for connecting to staffs in other departments and with external contacts;Order and maintain stationery and equipment;Sort and distribute.

• MAIN RESPONSIBILITIES:
• Experience first-hand on how a radio station and its members manage with sales, talent, hosting and producing.
• Gather data to be written into an article for the live telecast on the same day.
• Write and execute the material or articles on air.
• Covering local meetings (i.e., Cebu City council, Provincial Council)
• Covering local events (i.e., festivals, performances, grand openings, awarding ceremonies)

Cebu City, Cebu, PH

• Public Company; 5,000+ employees; MAIN RESPONSIBILITIES:
• Cover local meetings (i.e., Cebu City council, Provincial Council)
• Cover local events (i.e., festivals, performances, grand openings, awarding ceremonies)
• Write news articles. (i.e., Hard news, soft news, entertainment)
• Works in the field & in the newsroom
• Assists assignment editors, photographers & news producers as they gather, research, write and produce the local news

• Part- Time job-Assist customers by answering their queries by explaining the desired information needed; researching, locating & providing information.
• Carry out requests by explaining desired information; completing transactions; escalating relevant requests.
• Sell further services by recognizing opportunities to up-sell accounts; explaining new features.
• Maintains call center database by inflowing information.
• Enhance organization repute by accepting proprietorship & ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.