Joanne Griffith Email & Phone Number

New York, Ny

Responsible for establishing and growing the UX research group within a UX design organization. Conduct UX research activities including discovery, task analysis, usability testing, surveys, personas, user journeys, stakeholder workshops, and observational research.

User researcher for a new patient application. Responsibilities include writing proposal, screener, test script, user recruiting, conducting usability test sessions, analyzing results, write results report and presentation, and presenting results to Marketing, vendor partner, and CEO.

Wisdom + Craft, Old Bridge, New Jersey (Contractor) UX ManagerIndependent contractor working on a UX project for a Fortune 500 company. Responsibilities included:• Developing research plan, discussion guide, findings research report• Cross functional collaboration with stakeholders

Developed and successfully executed proposal for ADP’s first User Experience Research team and was responsible for managing up to 5 UX researchers. •Played a key role in evangelizing UX research through meetings and presentations that led to the successful integration of user research into SDLC.•Fostered an environment of strong multi-disciplinary collaboration and creative problem-solving.•Evaluated the scope of projects and provided high-level estimates for UX initiatives.•Prepared and oversaw team’s yearly budget.•Identified, designed, planned, and implemented appropriate user research methodologies for client-facing enterprise-wide web-based applications. Experience includes task analysis, focus groups, client interviews, usability testing, information architecture, and surveys.•Collaborated with stakeholders and cross-functional teams – including interaction designers, product managers, business analysts, and developers - to identify goals that aligned with business needs, product requirements, user requirements and technology constraints.•Conducted user-centered design activities on ADP portal, client portals, HR, Management Compensation, Benefits, Payroll, and 401(k) web-based applications and company website ensuring consistent look and feel across ADP client applications.•Developed a user research participant database that significantly reduced amount of time required in recruiting corporate clients for participation in user research.

Member of a technical writing management team who was responsible for the development and implementation of online help, error messages, and embedded help for both web-based and mainframe applications. Managed a team of up to 11 technical writers in a fast-paced environment. Participated with product teams to identify appropriate product information scope, requirements, and objectives to lead team to successful design and implementation of information.-Edited team information deliverables.-Developed the information architecture, navigational labels, and embedded help for both the company-wide associate portal and departmental portal.-Participated in department strategy for development of both internal and external user information.

Education record

Bachelor Of Arts (Ba), Psychology

Ux Certificate Program

Agile 2011 Conference

Uie Conferences

Certified Usability Analyst (Cua

Associates, Humanities/Humanistic Studies

Education record

Uie Virtual Seminar Series