Joanne Collins Email and Phone Number

Project management and business operations leader with 15+ years’ experience delivering large technology, product, and business programs within the financial services, contact center BPO, defense and telecomm industries. Proven track record in executing projects and programs ranging from $1M to $25M in size within scope, schedule, and budget. Established leader who builds relationships and partners with all levels of the business to use technology to transform and simplify business processes while delivering bottom line measurable benefits.Throughout my career, I have delivered targeted, complex implementations that positively impact the bottom line while helping companies efficiently streamline operations. I excel at driving operational excellence and coaching, mentoring, and leading teams to achieve optimal performance.Areas of Expertise:• Project and Portfolio management• Product Management• PMO Creation and Development• Digital Transformation• Change Management• Account Management• Chief of Staff• Process Optimization for Cost Savings• Merger and Acquisition (M&A) Integration and Rationalization• Agile / Scrum & Waterfall Methodologies• Cross-Functional Team Leadership• Large-Scale Projects and Programs• ServiceNow SPM, ITOM, ITSM• SaaS Deployments• QA/UAT Testing• Resource Management• Global Stakeholder Management• Building High-Performing Teams• Cross-Departmental Communications• Customer Experience Champion