Joanne Crouch Email & Phone Number

Basingstoke, England, United Kingdom

Southampton, United Kingdom

Part of the senior management team, I have overall responsibility for the entire end-to-end supply chain process for direct customers and 3PL. My responsibility covers more than 60% of business operations.My main achievements to-date have been:• Cost savings of more than £100,000 through review and streamlining of the distribution structure.• Drove the business case and implementation of outsourcing of Gemma’s merchandising function, which further reduced cost by £80,000 per year, and substantially increased efficiency.• Reinvigorated the brokerage team to fix a critical but broken business process, which widened product presence and resulted in increased turnover to more than £1,000,000 per year.• Increased and maintained product availability, resulting in improved sales for both Gemma and the retailer; and much-improved customer satisfaction to 98% compared to the national average of 95%.

Andover

• Manage and develop the Far East supplier base• Implement supplier selection and management procedure. • Set up internal/external Quality Control process within 6 weeks of joining.• Major customers include: ASDA, Tesco, Sainsbury’s, BHS and NEXT.

Member of the senior management team responsible for the Operations Department. My main objective was to streamline processes and review staffing levels.Main achievements included:• Renegotiated European Road Traffic contract with suppliers, saving the company more than £100,000 per year.• Negotiated local sea freight contract from the global contract, improving service and saving more than £40,000 per year.• Created successful working relationships with suppliers, customers and third-party product assessors.• Implemented common Service-Level Agreement framework across the supplier base which resulted in significant improvements in performance and cash flow.• Record of building excellent working relationships, both internal and external, including premier clients such as Harrods, JLP, Hamleys, Burberry & Dior, Asda, Tesco, Sainsbury’s and Morrisons. • Developed internal vendor audit procedures and introduced ICTI social compliance in Far East vendors.• Project managed the implementation of PKMS warehouse management system, and selection and rollout of JD Edwards ERP.