Joanne Crouch Email & Phone Number

Basingstoke, England, United Kingdom

Southampton, United Kingdom

• Part of the senior management team, I have overall responsibility for the entire end-to-end supply chain process for direct customers and 3PL. My responsibility covers more than 60% of business operations.My main.
• Cost savings of more than £100,000 through review and streamlining of the distribution structure.
• Drove the business case and implementation of outsourcing of Gemma’s merchandising function, which further reduced cost by £80,000 per year, and substantially increased efficiency.
• Reinvigorated the brokerage team to fix a critical but broken business process, which widened product presence and resulted in increased turnover to more than £1,000,000 per year.
• Increased and maintained product availability, resulting in improved sales for both Gemma and the retailer; and much-improved customer satisfaction to 98% compared to the national average of 95%.

Andover

• Manage and develop the Far East supplier base
• Implement supplier selection and management procedure.
• Set up internal/external Quality Control process within 6 weeks of joining.
• Major customers include: ASDA, Tesco, Sainsbury’s, BHS and NEXT.

• Member of the senior management team responsible for the Operations Department. My main objective was to streamline processes and review staffing levels.Main achievements included:
• Renegotiated European Road Traffic contract with suppliers, saving the company more than £100,000 per year.
• Negotiated local sea freight contract from the global contract, improving service and saving more than £40,000 per year.
• Created successful working relationships with suppliers, customers and third-party product assessors.
• Implemented common Service-Level Agreement framework across the supplier base which resulted in significant improvements in performance and cash flow.
• Record of building excellent working relationships, both internal and external, including premier clients such as Harrods, JLP, Hamleys, Burberry & Dior, Asda, Tesco, Sainsbury’s and Morrisons.