· Taking In-bound/Out-bound calls.· Resolving issues regarding patients medical.· Data entering medical information of the candidates per allocation.· Chasing missing medical report to external clinics.· Following up with the candidate if there are required information needed by the doctors.· Responding to emails.· Tracking customer service KPI’s and metrics.· Working on a allocation as assigned.

· Advertising job vacancies on different platforms.· Managing the end-to-end recruitment process from selecting applicants based on the company’s needs, interviewing, and testing them.· Managing personnel and employees’ records including confidential information such as salary and wages, leave credits, allowances, compensation, and benefits (Social Security System, Pag-Ibig Housing, etc.) in Human Resource Information System.· Providing advice and information to management in relation to employees’ performance and workplace relations policies.· Developing and rolling-out approved Human Resource-related policies and procedures.· Managing and taking actions to all staff grievances, disciplinary issues and resolving disputes.· Completing probationary reviews for all staff and evaluating employees' performances.· Managing and facilitating onboarding and induction process while providing information about salaries and wages, compensation and benefits, and conditions of service.· Providing trainings and seminars to employees for their personal and professional development.· Coordinating and liaising with Payroll Accounting in relation to employees leave loading, allowances, awards, and remuneration.· Ensuring that employment agreements, contracts and awards are updated, correct and in compliance with the organisation’s policies and country’s legislations.· Receiving information from the management regarding job and position description, salaries and wages, and conditions of employment.

· Updating personnel records and salary information in HR information system.

· Policy issuance and cancellation· Review & audit of customers’ information· Customer service, answering telephone calls, email correspondence· Issuance of Schengen visa certification· Preparation of monthly certificate, group production and inventory report· Management of the company’s copies of Federal Super Tipid COC· Documentation of service agreements, commissions, and front-liner incentives· Data Entry and Super Tipid amendments and certification

· Customer service, answering telephone calls, receiving and directing visitors· Word processing, spreadsheets, presentations and filing· Correspondence of the emails through Outlook· Data entry· Clerical tasks such as arranging letters, memoranda, invoices and other indexed documents· according to an established system.· Operates office equipment and completes general office work.· Documentation, Planning and Scheduling