Joanne Doolin Email & Phone Number

Rochester, Ny, Us

Rochester, Ny, Us

Boca Raton, Florida, Us

• Oversee the life cycle of high volume recruiting for Customer Care, Operations and Technical Support Roles, recruiting for up to 50 open positions each quarter• Analyze client-established job requirements and descriptions, leveraged appropriate sourcing methods, selected potential candidates based on qualification criteria• Ability to meet aggressive hiring targets, filling multiple positions and achieving 100% or higher in class fill rates• Developed and created targeted strategies and recruitment plans to source specific types of candidates• Screened candidates though behavioral based interview techniques• Tracked and reported key metrics through Taleo applicant tracking system• Partnered with local organizations and universities for community engagement and interest in jobs offered• Collaborated with human resources and management teams to create candidate profiles and assess and develop strategies to achieve hiring objectives• Executed and planned over 10 onsite recruitment open houses

Basking Ridge, Nj, Us

10 years of call center leadership expertise. Effective in coaching and developing individuals to perform and align with company key performance metrics. Effective time management skills and ability to work in a team environment. Advanced knowledge of wireless telecommunications products and services. Ability to effectively deescalate customers and provide exceptional customer service.

Basking Ridge, Nj, Us

- Responsible for staffing headcount in customer service, inside sales, technical spprt and internal corporate positions. - Exceeded KPI targets in time to fill, diversity, degree % and military.-Sourcing and headhunting on job sites (Indeed, Monster, Career Builder).- Interviewing and prescreen and initiating and onboarding of new employees.- Brand representation at community recruitment events.- Network including local colleges/universities and business.