Joanne Tang, Csm Email & Phone Number

Burnaby , Bc

What started off as a passion project has turned into a living and breathing business. Merry Me Wedding was born out of my goal to not only own a business, but to include my love for beautiful things. I found a way to put my passion for design, colours and love for parties and events into a business where I can help my clients create beautiful events.• Project Planning o Planned each unique event by setting event timeline, preparing decorations, and managing teams of up to 6 people. o Planned a detailed event timeline, project budget and scope into a proposal for client review.• Risk Management o Planned each individual support's task in advance to prevent work duplication and schedule variances. o Personally supervised each event to provide the best response time to mitigate any unforeseeable risk. o Created proactive and contingency plans to decrease risk happening by 50%.• Stakeholder management o Understood stakeholders 's Tetrad (Quality, Budget, Schedule, & Scope) of their project and managing their expectations early o Scheduled regular check in to ensure all stakeholders are kept in the loop in their project

Key achievements include:- Successfully launched Workday Student as part of the IRP Student Transformation & Change Management Team.- Facilitated and led a Community Support Funding program, securing funding approval for over 100 applications to support Faculty and Department transitions.- Spearheaded the execution of an Institutional Readiness Assessment (IRA) survey initiative, a crucial component of the Workday transition change management strategy.Responsibilities:- Lead cross-functional teams in delivering projects, fostering collaboration, and driving successful transformations.- Champion clear communication through facilitating meetings, managing stakeholder expectations, and generating comprehensive reports.- Optimize project efficiency by implementing and maintaining project management tools for organized documentation and streamlined workflows.- Develop and refine project requirements, crafting detailed plans, schedules, and timelines to ensure project success.- Empower team members by providing clear orientation and work direction, fostering a collaborative and productive project environment.- Owned and optimized the funding process, improving efficiency and streamlining operations since the pilot phase. - Served as the point of contact for all program inquiries, ensuring clear communication and problem-solving for stakeholders.- Streamlined staff onboarding and offboarding processes, ensuring a smooth transition for new and departing employees.-Developed and delivered onboarding training, equipping new hires with the knowledge and skills they need to succeed.-Contributed to the hiring process for coop students, reviewing resumes, conducting interviews, and providing training.-Led coop students, assigning project management tasks and fostering their professional development.- Serve as the team trainer on Smartsheet, providing training and troubleshooting support to ensure team proficiency.

Vancouver, British Columbia, Canada

Admission Advisor at a Social Justice Driven University. I assist students everyday in being a small part of their journey to become future socially responsible counsellors and psychologists.My key competencies include: • Project Management o A planning & advising committee member for the annual Commencement event o Project Manager and product owner of the Admissions Improvement project o Initial success from the project has decreased team member's meeting time by 50% o Discovered more than 20 areas of improvement to the Admissions team that allows for immediate actions for Year 2022. • Program Development & Marketing o Created feasibility report and market research to revamp a domestic program o Appointed by the Director of Admission as a subject matter expect to work with Marketing team on creating a Domestic student strategy plan for three programs • Team management o Created new systems and introduced new processes based on feedback from each team members to create better communication o Designed and developed training processes and documentation based on the needs of the team• Student Engagement and Recruitment o One of the top performer averaging at 40 appointments a month. o 40% conversion rate from lead to appointment, the highest rate across three campuses. o Domestic Recruitment project initiation

My key competencies include:• Student Recruitment o One of the highest performing members in the team o First point of contact with prospective students through written, telephone and in-person enquiries.• Process improvement o Implemented file tracking system for documents such as Visas that help improve organization by 50%.• International focus o Recruitment of international students from Europe, Asia and America.• Multilingual o Fluent in Cantonese, Mandarin, and English.

Surrey, British Columbia, Canada

o An Events Manager of a new trampoline park, I was involved with the project from day one. o Being a new park with no previous employees and blueprint, I was tasked to build my team from scratch, and was given a timeline to have a fully functioning team by a month. o I interviewed, hired and trained a team of 20 events staff and their roles ranges from hosting the parties, decorating the room and ensuring the guest leave on time. Turnover rates for the parties were crucial to maximizing daily events we could have at the facilities. o Facilitated my first grand opening of the park, some of my duties includes: o Researching food trucks and pastry chefs to design a Sky Zone opening day themed cup cakes for the public o Securing vendors to provide different types of entertainment, such as balloon artist & face painters o Coordinating decorations and timeline of the day o Providing budget plan to my GM to get approval o Spoke with clients, and sent them budgets and timeline to set expectations ahead of time o Within less than a year, my team and I have already coordinated 100 + events at the park such as birthday parties and corporate team building events o Facilitated communication with professionals, including venue management, stand designers, caterers, contractors and equipment rentals to ensure efficient running of an event.

-Outreaching and maintaining relationships with business owners- Implementing and managing volunteer training and evaluation- Educating consumers on scam and fraud recognition at community events and on daily basis- Efficient in organizing and managing database on CRM system - Coordinating internal communications- Providing solutions to business and consumer inquires

-Excellent customer service with experience maintaining relationships with more than 90 accounts -Helped program reached 40 families within a month through my enthusiastic and passionate outreach efforts-Supported families and communities that need assistance in energy and cost saving-Engaged closely with Asian communities that have difficulties understanding English

-Outreaching and liaising with community partners to increase energy conservation through workshops and presentations-Coordinated and ran events that helped the program reached 40 families within one month -Analyzed departmental documents for appropriate distribution and filing-Assistance in reports and policies writing-Designed and facilitated processes with mentors to make sure office work runs smoothly

Skills and experience include: -An 8-month practicum at the credit union where we act as their sustainability consultant to advise them on their sustainability practices -Providing a feasibility study based on a Corporate Social Responsibility (CSR) plan to the credit union -Facilitating focus groups to understand members’ expectation of their financial institutions -Researching and developing CSR practices that are matters to the credit Union ‘s members -Designing sustainability questionnaires to members to understand what matters to the community

Project Management

Sbl Advanced Specialty Certificate, Sustainable Business Leadership

Education record

User Interface Design

Bachelor Of Arts (B.A.), Geography