Piloted a vital project to develop a high-level Leadership Coaching Report using VBA programming.Acquired ownership and progressively improved performance of bi-weekly commission data reporting, utilizing various SQL queries to maintain, incorporate variance, and supplement commission payouts on schedule.Played a key role in the discovery/resolution of both major and day to day report auditing issues, which significantly contributed to near perfect accuracy and performance evaluations conducted on department projects.Offered support in a critical server migration project, tasked with ensuring report/data integrity was maintained.Assisted our business unit to obtain high quarterly Customer Improvement Performance (CIP) scores, 94 – 110%Recurrently solicited to take on additional responsibilities and critical project roles, during the absence of team resources or increases available assignments.Enrolled in career advancement opportunities, such as Project Management Training.

Responsible for communicating and providing technical assistance for corporate business partners in the procurement of IVR phone lines, in addition to the revision and maintenance of the telecommunication database.Identified several key technical and procedural obstacles preventing normal function of department operations, while either coordinating a resolution or preparing/documenting the issue for escalation.Coordinated with telecommunication vendors, management information systems personnel, finance and administrative departments and business partners in authenticating and correcting issues related to the routing and purchasing of telephone lines and systems.Investigated issues concerning the Excel database and AS400 system with the collaboration of information technology personnel and provided technical guidance in an ongoing upgrade to a SQL based database.Assisted district offices across the nation with the configuration and the ordering process of phone lines in observance of standard operating procedures implemented by corporate headquarters.

Contributed to the creation of a SQL based commissions database and the development of its supportive system structure, such as server and front-end web portal.Developed and recreated bundle sales reports to run more efficiently with the use of SQL code structures.Played a role in the development of a “batting average” report, which contributed in customer service procedures.Ensured the auditing of accounts in the correction of commission payouts.Assisted in the operation of commissions and applied knowledge of the process for problem resolutionProcessed and produced reports as needed.

Responsible for the maintenance and adjustment of billing rate codes for the Toms River/LBI systemResponsible for review of DDPF notes, warnings, fatals, exception reports, and assured DDP/DDPF software maintenanceEnsured that all changes/additions to the billing system and new product launches are completed accurately and in a timely manner. Responsible for monitoring of remedy tickets

Developed comprehensive knowledge in assisting the technical department with the submission of CAFSAcquired expertise in the operation of Brio Reports to check surplus and maintain inventory levels for Toms River/LBIAsked to enter adjustments into Cable Data in order to assist the accounting departmentBecame skilled in Oracle to facilitate the ordering and receiving of inventory items for warehouses and to enter stock sheetsResponsible for ordering and maintaining supplies for region and performing weekly cycle counts.

Obtained thorough knowledge of Cable Data in responding to billing and troubleshooting issuesProvided customer and local system support for Comcast associatesChosen to be responsible for deposited funds from non pay technicians on a weekly basisAsked to be responsible for additional duties such as supply maintenance and front counter help.