Recovery coworker/Sales Coworker/Checkout Team Support

• Engage with clients to determine their needs and provide expert advice to ensure the best coverage for them.• Maintained a book of business and strong client relationships through proactive contact via phone, letter and email.• Developed new business opportunities by securing expiry dates and cross-selling.• Met with stakeholders to determine the project scope.• Conducted research on media techniques and design ideas.• Developed multimedia content ideas and implemented the ideas into the company website, brochures, posters, videos, and animations.• Creating original artwork for digital image processing.• Creating animated sequences using computer animation software.

• Developed different kinds of programs to support the mental health of transgender people from ground up, laying out framework and defining roles.• Developed and organized routine and special programming by factoring in slot timing, demographics and other important parameters.• Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.• Provided ongoing direction and leadership for centre operations.• Developed and oversaw project operations and managed multi-functional issues through resolution.• Maintained the existing projects and provided support to the community.• Planned and organized events like regional conferences, workshops, and fundraising galas from 150 participants to small groups.• Delivered Diversity, Equity, and Inclusion (DEI) workshops to businesses for over 10 years.• Delivered more than 100 public speakings, and numerous trainings to frontline workers and counsellors.• Published three research reports and six booklets about the transgender community in both Chinese and English.

• Planned, executed and controlled assigned projects, ensuring work performed complied with contractual requirements.• Prepared contingency plans.• Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.• Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.• Worked remotely and report to project manager in US.• Executed a 3-days online legal training for lawyers and LGBT activists from Mainland Chinese for 20+ participants with speakers from Taiwan.

• Developed and maintained logistics workflows, procedures and reports.• Worked remotely and report to the country director in the US head office.• Managed and supervised administrative and daily program operations, complying with policies and regulations.• Executed two 5-days legal training for lawyers and LGBT activists from Mainland Chinese respectively in Taiwan and Hong Kong for 20+ participants.

• Developed project plans and budgets. Executed and monitored the projects throughout the whole lifetime.• Met with the board for project review and revision.

• Maintained marketplace visibility marketplace by participating in industry-related and community activities.• Met with clients, delivering presentations and educating on product and service features and offerings.• Closed lucrative sales deals using strong negotiation and persuasion skills.

• Developed and implemented favorable pricing structures balancing firm objectives against customer targets.• Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.• Reached out to potential customers via telephone, email and in-person inquiries.• Created reports and presentations detailing business development activities.

• Evaluated and contributed to creative team ideas and translated into actionable project plans.• Supervised design and production staff in developing innovative designs, digital graphics, and 3D images.• Carefully prepared design layouts into prepress files for offset, web and digital printing.

Company operation and marketing.

Performing sales activities in the international market in electronic components and computer business.

Performing sales activities of the Mainland China market in computer products.

System analysis, programming, and technical support.

Computer hardware on-site servicing.