Joanne Mack Email and Phone Number

Provide personalized educational, behavioral, and emotional support for individual students and small groups. Tailor curriculum to accommodate variety of learning styles and continually looking for new methods to motivate. Frequently called upon to handle difficult situations in manner that meets standards of school, parents, teachers and students alike. Have become adept at learning quickly on the job and handling high stress situations with poise and confidence.

Assisted with the daily operation of tennis club.Was responsible for scheduling, billing, handling customer inquiries and concerns. Involved in the initiation of new members and employees. Helped coordinate tournaments and social events at club.

Sales associate

Developed a Business to Business sales program to market pagers and cellphones via Inbound and Outbound Telemarketing. Hired, trained, and managed staff of 30 reps. Generated leads through direct mail campaigns, trade shows, and newspaper and radio advertising. Developed system to track calls per hour, leads generated, and closing percentages. Worked closely with outside sales force and customer service department. Duplicated program in satellite offices in Missouri, California, and New… Show more Developed a Business to Business sales program to market pagers and cellphones via Inbound and Outbound Telemarketing. Hired, trained, and managed staff of 30 reps. Generated leads through direct mail campaigns, trade shows, and newspaper and radio advertising. Developed system to track calls per hour, leads generated, and closing percentages. Worked closely with outside sales force and customer service department. Duplicated program in satellite offices in Missouri, California, and New Jersey. Show less

Managed outbound call center of 150 telemarketers.

After completing a 2yr. Management Training Program I worked in the Marketing Department. Accomplishments included promoting first ATM Kiosks in Columbus Market; Producing catalog of financial products offered by NCB; Developed first outbound telemarketing program to cross sell products to existing customer base.