Risk Management Team
CurrentRisk Management (2019-Present) in addition to PI (below): Auto claims, risk assessment, policy acquisitions, policy review, indemnification contracts and certificate of insurance review/maintenance.Personal Injury (1998- Present): Review incident reports, investigate & negotiate claims, assess liability & set reserves. Discuss claims and/or negotiate with all attorneys in represented claims. Manage account reconciliation for Self Insured Retention (SIR) insurance program, & hold meetings with the 3rd party administrator. Manage all associated aspects and vendors.Consumer Affairs Director (1992-2019): Accept & address customer concerns. Follow-up with District Managers & Department heads on issues. Provide guidance & training to all employees on proper methods of providing service/problem resolution. Correspond with Customers, Shops, District & Department Managers. Provide overall support for donations & other Marketing Department related duties, including some media & public relations.