Joanne M. Rach Email & Phone Number

Downers Grove, Il

Naperville, Il

I designed, developed, and implemented US restaurant training (15,000 restaurants / 750K employees) – reducing shift manager training time by nearly 75%. Redesigned training provided the learners a flexible, engaging, and fun learning experience through e-Learning, shoulder-to-shoulder training and videos.•Collaborated with global partners in the redesign of the Shift Management Curriculum•Collaborated with subject matter experts, owner operators, and restaurant staff to identify and analyze training needs•Developed eLearning courses and shoulder-to-shoulder training focusing on leadership behaviors •Tested content with learners to gather feedback and improve training•Wrote scripts for and managed video and photoshoots•Evaluated success of training with learners, owner operators, and operational experts

I lead, coordinated and facilitated communication with the teams responsible for maintaining the LCMS; created and managed training tools in the LCMS; produced and managed files in all formats; wrote new material for the Operations and Training Manual•Managed print inventory of training tools during 2012 resulting in $0 spent on obsolescence•Developed and implemented new Training chapter in LCMS•Improved usability of O&T chapters by implementing “What’s New” information•Collaborated with WW LCMS team on trouble-shooting and improving LCMS tool•Wrote new content for the Operation & Training Manual•Improved and managed storage system, implementing and educating team on legal requirements for holding documents

I supported McDonald's Hamburger University Dean and National Training Directors.•Built and leveraged talent through cross-training among team members•Achieved through teamwork in a job-share position•Processed expense reports, made travel arrangements, created agendas and interview schedules, formatted and copied materials, created and maintained spreadsheets and minutes for meetings, improved and maintained PowerPoint presentations to support projects

I organized and developed multiple activities designed to increase and retain the number of high school students who participated; restructured and improved fundraising program; organized annual mission trip.•Actively coached and counseled high school students•Organized and implemented fundraising gala, coordinating and managing volunteers to run event; successfully raising between $25,000 and $35,000 annually•Co-lead organization of annual mission trip to various areas of the US, involving 50+ families annually. Event involved organizing every aspect of trip including transportation, registration, financial and medical records, lodging, communication, meals, and pre and post activities

I taught multiple subjects in a self-contained classroom; managed all aspects of curriculum, student records and parent communication; headed intermediate department from 2004-2007•Successfully led the intermediate department to improve mathematics curriculum and obtain re-accreditation•Designed and implemented an Inquiry Science program to motivate and excite students•Influenced school leaders to provide Individualized Education Plans; executed differentiated learning experiences for students•Built and leveraged the talents of teachers, student teachers and teacher aides to achieve success in the classroom