Joanne Muys work email
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Joanne Muys personal email
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I am a dynamic leader with extensive global client and program management experience:✔ I love a challenging project/program and bring strong leadership to get the job done✔ I enjoy working extensively with teams in EMEA, APJ and Americas.My track record highlights increasing Total Contract Value (TCV), leading to additional software and staffing solutions to meet customer demands. I am an excellent communicator and collaborator, able to build strong relationships and make fact-based decisions to achieve unprecedented customer experiences.
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Project Manager/ConsultantBumble Inc. Feb 2024 - Oct 2024Toronto, Ontario, CanadaLeading the integration of banks (payments and statements) into my customer's NetSuite ERP system.◾ Integrating 5 global banks with multiple currencies and branches◾ Working closely with Netsuite consultants including integration and project teams◾ On track to meet overall project timelines -
Global Program ManagerHp Feb 2022 - Oct 2023Toronto, Ontario, CanadaLed the migration of HP’s global telephony platform from on premises Genesys Engage to Genesys Cloud.◾ Migrated over 55 locations and 10,000 agents across Americas, EMEA and APJ.◾ Led a global cross-functional team of 6 technical experts/architects, 7 regional leads and 6 implementation project managers providing Smartsheet tools for project updates, statistics and management dashboards.◾ Migrated 15 locations and over 4,200 agents in one day resulting in the largest single day migration for HP and our systems integrator. -
Global Client ManagerHp Nov 2018 - Feb 2022Toronto, Canada AreaManaged the delivery of a global Managed Print Services (MPS) contract for over 33,000 devices in North America, Europe, and Asia. Managed contracts with a total contract value (TCV) over $80M USD USD. ◾ Led Canadian and US delivery teams in renewals valued at $80M USD.◾ Received consistent Net Promoter Scores of 10/10.◾ Consistently met or exceeded revenue and gross margin targets.◾ Developed internal and customer relationships with global regional leads that facilitated the provision of consistent customer experiences.
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Client ManagerHp May 2016 - Nov 2018Toronto, Canada AreaManaged the delivery of the Canadian Managed Print Services (MPS) contract for 30,000 devices in Canada.◾ Drove profitable P&L for the country; focused on exceeding margin and revenue targets.◾ Developed changes, improvements, corrective actions whenever applicable.
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Technology Services Sales ConsultantHewlett Packard Enterprise Aug 2013 - May 2016Mississauga, OntarioSold proactive and reactive services to support HPE’s Enterprise storage, servers, and networking equipment.◾ Achieved 94% of a $12M USD target in first year despite falling US dollar. -
Americas Employee Programs ManagerHp Aug 2012 - Aug 2013Toronto, Canada AreaStrategic planning and execution of Americas Employee Programs targeting over 10,000 employees.◾ Created Brainshark™ videos in 4 languages to communicate quarterly business results, reaching >80% of target audience.
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Business ManagerHp Nov 2010 - Jul 2012Toronto, Canada AreaThought leader determining direction for Technology Services Delivery Canada (Customer Support).
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Canadian Account Delivery Program ManagerHp Nov 2008 - Apr 2012Toronto, Canada AreaDeveloped governance model for the team of 10 Canadian Account Delivery Managers (ADMs)◾ Streamlined responsibilities, objectives and deliverables that resulted in consistent measurements for utilization and clear understanding of customer reporting.
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Account Delivery ManagerHp Apr 2007 - Feb 2011Toronto, Canada AreaMaintained a break/fix Service Level of greater than 90% on over 20,000 HP printers at one of Canada’s leading financial institutions.
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Consumer Support ManagerHp Feb 2005 - Apr 2007Toronto, Canada AreaSetting the strategy for how we would provide support and service to all of HP's consumer products.
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Segment Marketing ManagerHp Dec 2002 - Feb 2005Toronto, Canada AreaProvided marketing programs and collateral for Enterprise and Public Sector customers.
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Project ManagerOpentext Mar 2000 - Dec 2002Toronto, Canada AreaFormerly Centrinity Inc. Provided Project Management for implementations of the FirstClass software products running on AIX and Linux platforms. -
Customer Support ManagerOpentext Mar 1997 - Mar 2000Toronto, Canada AreaFormerly Centrinity Inc. Manager of our help desk and onsite field service organization.
Joanne Muys Skills
Joanne Muys Education Details
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Computer Science
Frequently Asked Questions about Joanne Muys
What is Joanne Muys's role at the current company?
Joanne Muys's current role is Global Program/Project Manager | Global Client Manager | Enterprise Resource Planning (ERP) | Telephony | NetSuite | Print Reduction and Management | Cross-Functional Leadership | Gensys Cloud.
What is Joanne Muys's email address?
Joanne Muys's email address is jo****@****ers.com
What is Joanne Muys's direct phone number?
Joanne Muys's direct phone number is (800) 611*****
What schools did Joanne Muys attend?
Joanne Muys attended The University Of Western Ontario.
What skills is Joanne Muys known for?
Joanne Muys has skills like Customer Service, Start Ups, Problem Solving, Service Delivery, Customer Relations, Sales Operations, Planning, Project Planning, Program Management, Management, Enterprise Software, Sales.
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