Joanne Williams Email and Phone Number

An experienced, Lean Six Sigma and BCS certified Business Analyst with a proven track record of delivering policy, process, system, and service improvement change initiatives across a range of highly regulated industries. Specialised in contact centres, back-office operations, and data programmes. Have planned and led change projects from initiation through to design, testing, and transition into business as usual. Self-motivated, with excellent stakeholder management, requirements elicitation, data mapping, and process architecture skills.