Accomplished and adaptable professional with over 30 years of experience in customer service, team management, and operational efficiency across high-pressure industries. Proven success in handling emergencies and ensuring passenger safety through proactive problem-solving and clear communication. With five years of FAA protocol experience and a strong focus on delivering exceptional in-flight service, I aim to leverage my extensive expertise as a flight attendant at Delta Air Lines, providing safe, comfortable, and outstanding travel experiences.
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Flight Attendant/Inflight Support CoachFrontier Airlines Feb 2020 - Oct 2024Atlanta, Georgia, United StatesAs an Inflight Support Coach, I am responsible for conducting Federal Aviation Administration (FAA)-mandated Initial Operating Experience and Practical Operating Experience for newly trained flight attendants. Additionally, I perform inflight audits and provide coaching to ensure compliance with safety regulations and service standards. As a flight attendant, my responsibilities include maintaining the safety, security and comfort of the passengers onboard. I perform a variety of… Show more As an Inflight Support Coach, I am responsible for conducting Federal Aviation Administration (FAA)-mandated Initial Operating Experience and Practical Operating Experience for newly trained flight attendants. Additionally, I perform inflight audits and provide coaching to ensure compliance with safety regulations and service standards. As a flight attendant, my responsibilities include maintaining the safety, security and comfort of the passengers onboard. I perform a variety of services to maintain a high level of excellent customer service such as meet and greet passengers, help with assigned seating, sell and serve food and beverage items, answer questions and address concerns as they arise from passengers. For the safety of the passengers, I make the required announcements, provide instructions and demonstration of onboard safety features, conduct preflight safety checks of the cabin and emergency equipment and ensure proper storage of carry-on luggage prior to departure and landing. I ensure cabin safety and security during all phases of flight, including boarding and deplaning. I consistently adhere to Frontier Airlines and FAA regulations and guidelines, and I am trained to provide emergency medical assistance, when required. Show less -
General Manager / Fundraising Manager / Supervisor Administration4 Paws 4 Life Rescue Nov 2013 - Feb 2023RemoteAs General Manager (on-site), I was responsible for overseeing the comprehensive management of the facility, ensuring efficient daily operations and full compliance with state audit standards. Leading a team of 15–20 staff members and maintaining an animal capacity of approximately 100, I implemented and continuously refined procedures and protocols to streamline workflow and uphold the highest standards of care and safety.In my role as Fundraising Manager, I led the development and… Show more As General Manager (on-site), I was responsible for overseeing the comprehensive management of the facility, ensuring efficient daily operations and full compliance with state audit standards. Leading a team of 15–20 staff members and maintaining an animal capacity of approximately 100, I implemented and continuously refined procedures and protocols to streamline workflow and uphold the highest standards of care and safety.In my role as Fundraising Manager, I led the development and execution of our donor program, fostering long-term relationships to drive recurring donations and secure consistent funding. I led several successful online fundraising campaigns, utilizing digital platforms and social media to expand our outreach and attract new supporters. I held full responsibility for all fundraising activities, including donor engagement and organizing large-scale fundraising events, ensuring a steady flow of resources to support our mission.Additionally, I managed customer relations, addressing complaints and overseeing a small administrative team, as well as handling all external communications, including writing the organization’s monthly newsletter and managing the website. From November 2013 to January 2017, I successfully executed these responsibilities while working remotely from the Dominican Republic. Show less
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Flight AttendantGojet Airlines Feb 2019 - Feb 2020Denver, Colorado, United StatesAs a flight attendant, my responsibilities included maintaining the safety, security and comfort of the passengers onboard. I performed a variety of services to maintain a high level of excellent customer service such as meet and greet passengers, help with assigned seating, sell and serve food and beverage items, answer questions and address concerns as they arise from passengers. For the safety of the passengers, I made the required announcements, provided instructions and demonstration of… Show more As a flight attendant, my responsibilities included maintaining the safety, security and comfort of the passengers onboard. I performed a variety of services to maintain a high level of excellent customer service such as meet and greet passengers, help with assigned seating, sell and serve food and beverage items, answer questions and address concerns as they arise from passengers. For the safety of the passengers, I made the required announcements, provided instructions and demonstration of onboard safety features, conducted preflight safety checks of the cabin and emergency equipment and ensure proper storage of carry-on luggage prior to departure and landing. I ensured cabin safety and security during all phases of flight, including boarding and deplaning. I consistently adhered to FAA regulations and guidelines, and I was trained to provide emergency medical assistance, when required. Show less -
Co-Owner, La Parrillada Steak HouseSelf Employed Nov 2009 - Apr 2014Dominican RepublicAs a managing partner, I successfully oversaw the daily operations of La Parrillada Steak House restaurants, managing all facets of the business. Developed and maintained strong customer relationships, ensuring an exceptional dining experience that led to repeat business and a top-rated reputation on TripAdvisor. Drove expansion efforts, successfully opening and managing a second location, ensuring seamless operations across both restaurants while maintaining high standards of service and… Show more As a managing partner, I successfully oversaw the daily operations of La Parrillada Steak House restaurants, managing all facets of the business. Developed and maintained strong customer relationships, ensuring an exceptional dining experience that led to repeat business and a top-rated reputation on TripAdvisor. Drove expansion efforts, successfully opening and managing a second location, ensuring seamless operations across both restaurants while maintaining high standards of service and profitability. Show less -
Resort Manager / Holiday Village ManagerTui Travel Plc Jan 2000 - Nov 2009Dominican RepublicDuring my employment with Tui Travel PLC, my role and destinations varied slightly and I assumed a leadership role from November 2002. I was responsible for the overall resort operations including customer service, sales, administrative procedures, finance, quality control and airport operations. -
Conference PlannerCorrectional Service Of Canada Sep 1998 - Nov 2001Ottawa, CanadaWorked from May until the end of November planning the annual committee conference for 3 consecutive years. This involved communicating closely with the board of directors on a regular basis, planning all aspects of the conference from choosing the venue, accommodation, accepting registrations, event budget and on site management, assisting keynote speakers, booking all audio visual needs, organizing all meals and ensuring the overall smooth operation of the conference. -
Conference Services ManagerDelta Whistler Hotels &Resorts Nov 1995 - Sep 1998Whistler, British ColumbiaMy role was to coordinate every aspect of our clients' meeting and conference needs, working closely with banquets and rooms division departments as well as our sales team to ensure their success as well as achieving high revenues for the hotel.
Joanne Roy Skills
Frequently Asked Questions about Joanne Roy
What is Joanne Roy's role at the current company?
Joanne Roy's current role is Flight Attendant/Inflight Support Coach.
What are some of Joanne Roy's interests?
Joanne Roy has interest in Animal Rescue, Children, Environment, Personal Development, Biking, Running, Disaster And Humanitarian Relief, Human Rights, Animal Welfare, Swimming.
What skills is Joanne Roy known for?
Joanne Roy has skills like Microsoft Office, Microsoft Excel, Food, Customer Service, Strategic Planning, Event Planning, Team Leadership, Sales, Problem Solving, Food And Beverage, Hospitality Industry, Internet.
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2citizensbank.com, citizensbank.com
2 +161573XXXXX
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2newhaven.edu, newhaven.edu
4 +120393XXXXX
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