Joanne Roy

Joanne Roy Email and Phone Number

Flight Attendant/Inflight Support Coach
Joanne Roy's Location
Palm Bay, Florida, United States, United States
About Joanne Roy

Accomplished and adaptable professional with over 30 years of experience in customer service, team management, and operational efficiency across high-pressure industries. Proven success in handling emergencies and ensuring passenger safety through proactive problem-solving and clear communication. With five years of FAA protocol experience and a strong focus on delivering exceptional in-flight service, I aim to leverage my extensive expertise as a flight attendant at Delta Air Lines, providing safe, comfortable, and outstanding travel experiences.

Joanne Roy's Current Company Details

Flight Attendant/Inflight Support Coach
Joanne Roy Work Experience Details
  • Frontier Airlines
    Flight Attendant/Inflight Support Coach
    Frontier Airlines Feb 2020 - Oct 2024
    Atlanta, Georgia, United States
    As an Inflight Support Coach, I am responsible for conducting Federal Aviation Administration (FAA)-mandated Initial Operating Experience and Practical Operating Experience for newly trained flight attendants. Additionally, I perform inflight audits and provide coaching to ensure compliance with safety regulations and service standards. As a flight attendant, my responsibilities include maintaining the safety, security and comfort of the passengers onboard. I perform a variety of… Show more As an Inflight Support Coach, I am responsible for conducting Federal Aviation Administration (FAA)-mandated Initial Operating Experience and Practical Operating Experience for newly trained flight attendants. Additionally, I perform inflight audits and provide coaching to ensure compliance with safety regulations and service standards. As a flight attendant, my responsibilities include maintaining the safety, security and comfort of the passengers onboard. I perform a variety of services to maintain a high level of excellent customer service such as meet and greet passengers, help with assigned seating, sell and serve food and beverage items, answer questions and address concerns as they arise from passengers. For the safety of the passengers, I make the required announcements, provide instructions and demonstration of onboard safety features, conduct preflight safety checks of the cabin and emergency equipment and ensure proper storage of carry-on luggage prior to departure and landing. I ensure cabin safety and security during all phases of flight, including boarding and deplaning. I consistently adhere to Frontier Airlines and FAA regulations and guidelines, and I am trained to provide emergency medical assistance, when required. Show less
  • 4 Paws 4 Life Rescue
    General Manager / Fundraising Manager / Supervisor Administration
    4 Paws 4 Life Rescue Nov 2013 - Feb 2023
    Remote
    As General Manager (on-site), I was responsible for overseeing the comprehensive management of the facility, ensuring efficient daily operations and full compliance with state audit standards. Leading a team of 15–20 staff members and maintaining an animal capacity of approximately 100, I implemented and continuously refined procedures and protocols to streamline workflow and uphold the highest standards of care and safety.In my role as Fundraising Manager, I led the development and… Show more As General Manager (on-site), I was responsible for overseeing the comprehensive management of the facility, ensuring efficient daily operations and full compliance with state audit standards. Leading a team of 15–20 staff members and maintaining an animal capacity of approximately 100, I implemented and continuously refined procedures and protocols to streamline workflow and uphold the highest standards of care and safety.In my role as Fundraising Manager, I led the development and execution of our donor program, fostering long-term relationships to drive recurring donations and secure consistent funding. I led several successful online fundraising campaigns, utilizing digital platforms and social media to expand our outreach and attract new supporters. I held full responsibility for all fundraising activities, including donor engagement and organizing large-scale fundraising events, ensuring a steady flow of resources to support our mission.Additionally, I managed customer relations, addressing complaints and overseeing a small administrative team, as well as handling all external communications, including writing the organization’s monthly newsletter and managing the website. From November 2013 to January 2017, I successfully executed these responsibilities while working remotely from the Dominican Republic. Show less
  • Gojet Airlines
    Flight Attendant
    Gojet Airlines Feb 2019 - Feb 2020
    Denver, Colorado, United States
    As a flight attendant, my responsibilities included maintaining the safety, security and comfort of the passengers onboard. I performed a variety of services to maintain a high level of excellent customer service such as meet and greet passengers, help with assigned seating, sell and serve food and beverage items, answer questions and address concerns as they arise from passengers. For the safety of the passengers, I made the required announcements, provided instructions and demonstration of… Show more As a flight attendant, my responsibilities included maintaining the safety, security and comfort of the passengers onboard. I performed a variety of services to maintain a high level of excellent customer service such as meet and greet passengers, help with assigned seating, sell and serve food and beverage items, answer questions and address concerns as they arise from passengers. For the safety of the passengers, I made the required announcements, provided instructions and demonstration of onboard safety features, conducted preflight safety checks of the cabin and emergency equipment and ensure proper storage of carry-on luggage prior to departure and landing. I ensured cabin safety and security during all phases of flight, including boarding and deplaning. I consistently adhered to FAA regulations and guidelines, and I was trained to provide emergency medical assistance, when required. Show less
  • Self Employed
    Co-Owner, La Parrillada Steak House
    Self Employed Nov 2009 - Apr 2014
    Dominican Republic
    As a managing partner, I successfully oversaw the daily operations of La Parrillada Steak House restaurants, managing all facets of the business. Developed and maintained strong customer relationships, ensuring an exceptional dining experience that led to repeat business and a top-rated reputation on TripAdvisor. Drove expansion efforts, successfully opening and managing a second location, ensuring seamless operations across both restaurants while maintaining high standards of service and… Show more As a managing partner, I successfully oversaw the daily operations of La Parrillada Steak House restaurants, managing all facets of the business. Developed and maintained strong customer relationships, ensuring an exceptional dining experience that led to repeat business and a top-rated reputation on TripAdvisor. Drove expansion efforts, successfully opening and managing a second location, ensuring seamless operations across both restaurants while maintaining high standards of service and profitability. Show less
  • Tui Travel Plc
    Resort Manager / Holiday Village Manager
    Tui Travel Plc Jan 2000 - Nov 2009
    Dominican Republic
    During my employment with Tui Travel PLC, my role and destinations varied slightly and I assumed a leadership role from November 2002. I was responsible for the overall resort operations including customer service, sales, administrative procedures, finance, quality control and airport operations.
  • Correctional Service Of Canada
    Conference Planner
    Correctional Service Of Canada Sep 1998 - Nov 2001
    Ottawa, Canada
    Worked from May until the end of November planning the annual committee conference for 3 consecutive years. This involved communicating closely with the board of directors on a regular basis, planning all aspects of the conference from choosing the venue, accommodation, accepting registrations, event budget and on site management, assisting keynote speakers, booking all audio visual needs, organizing all meals and ensuring the overall smooth operation of the conference.
  • Delta Whistler Hotels &Resorts
    Conference Services Manager
    Delta Whistler Hotels &Resorts Nov 1995 - Sep 1998
    Whistler, British Columbia
    My role was to coordinate every aspect of our clients' meeting and conference needs, working closely with banquets and rooms division departments as well as our sales team to ensure their success as well as achieving high revenues for the hotel.

Joanne Roy Skills

Microsoft Office Microsoft Excel Food Customer Service Strategic Planning Event Planning Team Leadership Sales Problem Solving Food And Beverage Hospitality Industry Internet Constant Contact Microsoft Word Social Media Newsletters Office Management Office Administration Restaurants Tourism Typing Windows Hospitality Management Revenue Analysis Banquets Management Tour Operators Cruises Online Travel Leisure Customer Satisfaction Project Planning Budgets Event Management Yield Management Training Hospitality Leadership Travel Management Resorts Hotel Management Social Media Marketing Hotels Nonprofits Leisure Travel Marketing

Frequently Asked Questions about Joanne Roy

What is Joanne Roy's role at the current company?

Joanne Roy's current role is Flight Attendant/Inflight Support Coach.

What are some of Joanne Roy's interests?

Joanne Roy has interest in Animal Rescue, Children, Environment, Personal Development, Biking, Running, Disaster And Humanitarian Relief, Human Rights, Animal Welfare, Swimming.

What skills is Joanne Roy known for?

Joanne Roy has skills like Microsoft Office, Microsoft Excel, Food, Customer Service, Strategic Planning, Event Planning, Team Leadership, Sales, Problem Solving, Food And Beverage, Hospitality Industry, Internet.

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