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Joanne S. is listed as •Customer Service Management •Beauty Industry Professional•Licensed Cosmetologist at SilverRock Inc., a company with 66 employees, based in Baytown, Texas, United States. AeroLeads shows a matched LinkedIn profile for Joanne S..
Joanne S. previously worked as Senior Customer Service Managment at Silverrock Inc. and Brand Representative at Anastasia Beverly Hills.
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Over 5 years of leadership experience in both virtual and in person workplace settings Skilled customer service professional with 10+ years of experience working with people in various settings Servant leader that provides direction, coaching, and development to team members Highly motivated professional with excellent communication skills and the ability to learn quickly Results oriented leader that drives workplace initiatives and projects to ensure company wide goals are being met
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Texas, United States
Leads and develops a team of 12+ associates by coaching them to meet and exceed call metrics and provide excellent customer serviceManages de-escalations for frustrated customers and alleviates challenging situations by turning interactions around Facilitates weekly trainings to enhance the knowledge and skill set of the teamDrives company initiatives.
Arizona, United States
Trained and team sold product alongside Sephora and Ulta beauty advisors Ensured metrics were met for sales goal and event goalsPositively impacted average dollar sale (ADS) and units per transaction (UPT)
Arizona, United States
5+ years of talent development training and facilitating all employee learning materials for paid services and performing certification with a focus on Get, Give, Teach, and SellDrive results by planning and aligning around company initiatives including Sephora Credit Card, Net Promoter Score, Sephora Collection, Omni channel selling, and ADSParticipated.
Other employees you can reach at silverrockinc.com. View company contacts for 66 employees →
Sherman Jordan
Colleague at Silverrock Inc.
Laveen, Arizona, United States, United States
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Teresa Thomas
Colleague at Silverrock Inc.
Fort Worth, Texas, United States, United States
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Ahmed Hassan
Colleague at Silverrock Inc.
Gilbert, Arizona, United States, United States
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Andrew Howard
Colleague at Silverrock Inc.
Bloomingdale, Georgia, United States, United States
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Matthew Smith
Colleague at Silverrock Inc.
Clermont, Florida, United States, United States
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Chaz Dennis
Colleague at Silverrock Inc.
Greater Savannah Area, United States
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Tianah Horton
Colleague at Silverrock Inc.
Hollywood, Florida, United States, United States
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Kate Rogers
Colleague at Silverrock Inc.
Phoenix, Arizona, United States, United States
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Daniel Fernandez
Colleague at Silverrock Inc.
Dallas-Fort Worth Metroplex, United States
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SF
Shadoe Farnsworth
Colleague at Silverrock Inc.
San Antonio, Texas, United States, United States
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Quick answers generated from the profile data available on this page.
Joanne S. works for SilverRock Inc..
Joanne S. is listed as •Customer Service Management •Beauty Industry Professional•Licensed Cosmetologist at SilverRock Inc..
Joanne S. is based in Baytown, Texas, United States while working with SilverRock Inc..
Joanne S. has worked for Silverrock Inc., Anastasia Beverly Hills, and Sephora.
Joanne S.'s colleagues at SilverRock Inc. include Sherman Jordan, Teresa Thomas, Ahmed Hassan, Andrew Howard, and Matthew Smith.
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