Joanne Schalk Email & Phone Number

Stratford, Ontario

Supported Marketing & Sales Department to increase group ticket sales and expand advertising revenue. Provided exceptional customer service to theatre patrons face-to-face, via email and telephone.• Drove group sales, developed pricing, and customized offers for group theatre tickets, accommodation and dining options. • Enhanced advertising sales though development of new strategies, cold calling techniques and customer follow-ups. Achieved a 10% increase over targets.• Prepared reports and analytics for sales, departmental budget, and transportation-funding program.• Handled inbound calls to process ticket orders, address customer inquiries and provide information. Recognized for top sales frequently.• Worked diligently to resolve unique and recurring customer inquires, promoting loyalty and enhancing operations.

Stratford, Ontario, Canada

Acted as liaison between Scotiabank and other financial institutions regarding Registered Education Savings Plan transfers and supported the project team. • Evaluated RESP transfer applications against plan specifications to approve, reject or recommend revisions.• Ensured quality standards were met against compliance and business requirements.• Followed up with financial institutions to investigate the status of a transfer.• Synthesized existing business documents to produce new operational manual, which included highlighting finding and recommending changes.

Listowel, Ontario

Provided classroom instruction and computer training for adult learners in the local community.• Supported students with learning challenges, liaising between participants and program managers.• Oversaw learning needs of students studying grammar, reading comprehension, creative writing, mathematics and computer basics.• Tutored and developed training programs.

Markham, Ontario

Provided implementation support and training to mid-sized North American business travel clients who purchased a cloud based travel-booking tool.• Consulted with sales, client management and service delivery teams to understand client requirements and resources required to meet project goals and objectives.• Set realistic timelines and checkpoints to ensure projects were delivered on time.• Orchestrated the implementation plan, which included designing communications/training materials, coordinating meetings and preparing agendas/minutes.• Effectively interacted with the development department regarding tool settings and user issues, working closely to create innovative solutions.

Markham, Ontario

Facilitated technical and customer service training for call centre employees and coached new training specialists.• Provided classroom and online training to drive business results, aligning learning development solutions to organization's strategic goals, mission and values.• Developed curriculum incorporating accelerated learning principals. Designed training aids, visual aids and reference material for business travel counsellor training. • Proficiently tested new technologies for the development team and effectively solved problems and provided gap analysis prior to end user roll out.

Certificate Of Achievement, Teaching & Training Adults

Tourism & Travel Diploma, Travel & Tourism