Joanne Schalk Email & Phone Number

Stratford, Ontario

• Supported Marketing & Sales Department to increase group ticket sales and expand advertising revenue. Provided exceptional customer service to theatre patrons face-to-face, via email and telephone.
• Drove group sales, developed pricing, and customized offers for group theatre tickets, accommodation and dining options.
• Enhanced advertising sales though development of new strategies, cold calling techniques and customer follow-ups. Achieved a 10% increase over targets.
• Prepared reports and analytics for sales, departmental budget, and transportation-funding program.
• Handled inbound calls to process ticket orders, address customer inquiries and provide information. Recognized for top sales frequently.
• Worked diligently to resolve unique and recurring customer inquires, promoting loyalty and enhancing operations.

Stratford, Ontario, Canada

• Acted as liaison between Scotiabank and other financial institutions regarding Registered Education Savings Plan transfers and supported the project team.
• Evaluated RESP transfer applications against plan specifications to approve, reject or recommend revisions.
• Ensured quality standards were met against compliance and business requirements.
• Followed up with financial institutions to investigate the status of a transfer.
• Synthesized existing business documents to produce new operational manual, which included highlighting finding and recommending changes.

Listowel, Ontario

• Provided classroom instruction and computer training for adult learners in the local community.
• Supported students with learning challenges, liaising between participants and program managers.
• Oversaw learning needs of students studying grammar, reading comprehension, creative writing, mathematics and computer basics.
• Tutored and developed training programs.

Markham, Ontario

• Provided implementation support and training to mid-sized North American business travel clients who purchased a cloud based travel-booking tool.
• Consulted with sales, client management and service delivery teams to understand client requirements and resources required to meet project goals and objectives.
• Set realistic timelines and checkpoints to ensure projects were delivered on time.
• Orchestrated the implementation plan, which included designing communications/training materials, coordinating meetings and preparing agendas/minutes.
• Effectively interacted with the development department regarding tool settings and user issues, working closely to create innovative solutions.

Markham, Ontario

• Facilitated technical and customer service training for call centre employees and coached new training specialists.
• Provided classroom and online training to drive business results, aligning learning development solutions to organization's strategic goals, mission and values.
• Developed curriculum incorporating accelerated learning principals. Designed training aids, visual aids and reference material for business travel counsellor training.
• Proficiently tested new technologies for the development team and effectively solved problems and provided gap analysis prior to end user roll out.

Certificate Of Achievement, Teaching & Training Adults

Tourism & Travel Diploma, Travel & Tourism