Joanne Sterling Email & Phone Number

Portland, Maine Area

Training to become a docent to lead tours for the K-12 age groups.

Cambridge, MA

• Designed and developed online training modules for a blended learning program for managers.
• Created work instructions (job aids) and online training for employees and HR administrators for the PeopleSoft Performance Management module
• Updated employee LMS with new resources
• Created Captivate simulations and wrote context-sensitive help for PeopleSoft and Oracle Business Intelligence tools

Cambridge, MA

• Led Disbursements training initiative for the Oracle Financials R12 upgrade.
• Responsible for writing and updating over 50 work instructions.
• Created Captivate simulations, wrote and recorded scripts.

Managed communications program for local chapter.

• Developed the storyboard and assessment for an eLearning on the Fusion phase of the Fidelity Agile Methodology.
• Analyzed Finance competencies and identified existing training to prepare analysts and managers to successfully fulfill job roles; analyzed training gaps and proposed solutions.
• Designed and developed a business case study exercise and evaluation strategy for Critical Thinking Skills for Financial Analysts, a blended learning program.

• Performed quality and usability testing for a new online career platform (MBA Focus).
• Assessed needs for system enhancements, training, and online help through student focus groups; designed, implemented, and facilitated the groups.

• Designed and developed training materials and documentation for a multi-phased, enterprise-wide implementation of a cost and profitability management system running on Oracle technologies.
• Led the train-the-trainer program for financial analysts implementing the new system.

Provided instructional design expertise for a multi-media server and storage sales training program on VMware.

Designed and developed web-based training for offshore associates using web-based video technology (Camtasia).

• Managed client communications for the Enterprise Data Center program, a $300M enterprise-wide data center migration and outsourcing initiative. The client was the Defense Logistics Agency (DLA) of the DoD.
• Designed and developed a change management online training program and tools web-site that trained over 200 employees.
• Managed training and communications for programs geared to company procurement, quality and customer experience, and employee satisfaction.
• Contributed to three prestigious awards: ASTD Citation Award in Managing Change; ASPC and Dalton Pen Awards for Online Communications; STC Award for Online Learning.

• Co-designed, developed, and evaluated a world-wide, instructional program (WINDOWS 2000 Academy) that ultimately trained thousands of employees and received the highest ASTD Award of Excellence in Technical Training.
• Partnered with global organization leaders and external partners to successfully prepare services employees to implement a company-wide ecommerce technology initiative; managed yearly budgets of over $1M.

• Wrote technical documentation for operating system and networking software.
• Managed an organization-wide program that trained employees on diversity issues and teamwork.
• Managed a $1M+ budget and supervised 12 resources that designed, developed, and delivered complex online and hardcopy user information.
• Defined and documented processes for ISO 9001-compliance and consulted to ISO 9001 training development leading to an ISO 9001 certification for the organization..

M.Ed., Reading Education

Ancient Greek Hero - Certificate Of Completion

Gamification - Certificate Of Completion

Ba, English/Education/Art History

Coursework In Educational Technology

Certificate In Software Technical Writing

Certificate In Ecommerce