Joanne Sterling Email & Phone Number

Portland, Maine Area

Training to become a docent to lead tours for the K-12 age groups.

Cambridge, Ma

• Designed and developed online training modules for a blended learning program for managers.• Created work instructions (job aids) and online training for employees and HR administrators for the PeopleSoft Performance Management module• Updated employee LMS with new resources• Created Captivate simulations and wrote context-sensitive help for PeopleSoft and Oracle Business Intelligence tools

Cambridge, Ma

• Led Disbursements training initiative for the Oracle Financials R12 upgrade.• Responsible for writing and updating over 50 work instructions. • Created Captivate simulations, wrote and recorded scripts.

Managed communications program for local chapter.

• Developed the storyboard and assessment for an eLearning on the Fusion phase of the Fidelity Agile Methodology.• Analyzed Finance competencies and identified existing training to prepare analysts and managers to successfully fulfill job roles; analyzed training gaps and proposed solutions. • Designed and developed a business case study exercise and evaluation strategy for Critical Thinking Skills for Financial Analysts, a blended learning program.

• Performed quality and usability testing for a new online career platform (MBA Focus). • Assessed needs for system enhancements, training, and online help through student focus groups; designed, implemented, and facilitated the groups.

• Designed and developed training materials and documentation for a multi-phased, enterprise-wide implementation of a cost and profitability management system running on Oracle technologies.• Led the train-the-trainer program for financial analysts implementing the new system.

Provided instructional design expertise for a multi-media server and storage sales training program on VMware.

Designed and developed web-based training for offshore associates using web-based video technology (Camtasia).

• Managed client communications for the Enterprise Data Center program, a $300M enterprise-wide data center migration and outsourcing initiative. The client was the Defense Logistics Agency (DLA) of the DoD. • Designed and developed a change management online training program and tools web-site that trained over 200 employees. • Managed training and communications for programs geared to company procurement, quality and customer experience, and employee satisfaction.• Contributed to three prestigious awards: ASTD Citation Award in Managing Change; ASPC and Dalton Pen Awards for Online Communications; STC Award for Online Learning.

• Co-designed, developed, and evaluated a world-wide, instructional program (WINDOWS 2000 Academy) that ultimately trained thousands of employees and received the highest ASTD Award of Excellence in Technical Training.• Partnered with global organization leaders and external partners to successfully prepare services employees to implement a company-wide ecommerce technology initiative; managed yearly budgets of over $1M.

• Wrote technical documentation for operating system and networking software.• Managed an organization-wide program that trained employees on diversity issues and teamwork.• Managed a $1M+ budget and supervised 12 resources that designed, developed, and delivered complex online and hardcopy user information.• Defined and documented processes for ISO 9001-compliance and consulted to ISO 9001 training development leading to an ISO 9001 certification for the organization..

M.Ed., Reading Education

Ancient Greek Hero - Certificate Of Completion

Gamification - Certificate Of Completion

Ba, English/Education/Art History

Coursework In Educational Technology

Certificate In Software Technical Writing

Certificate In Ecommerce