Joanne Swift, Piema Email & Phone Number

Gloucester, England, United Kingdom

Gloucester, England, United Kingdom

Part of the P&M Group, my role in the Firewall Division involved managing the estimating team, upholding high standards to ensure commercial soundness of tenders and financial success of projects, as well as driving sales in the division.

Gloucester, United Kingdom

Gloucester, United Kingdom

Achievements include:- Successfully filling the Project Co-ordinator role of a £1m project.- Providing administrative and proactive support to Account Managers and the projects they are working on.- Managing the internal process streamlining project in the Tendering and Sales Teams, including a new process for project handover.- Managing the busy sales enquiries mailbox and allocating resources within the Tendering Team to ensure all quotes got back to our customers on time, in… Show more Achievements include:- Successfully filling the Project Co-ordinator role of a £1m project.- Providing administrative and proactive support to Account Managers and the projects they are working on.- Managing the internal process streamlining project in the Tendering and Sales Teams, including a new process for project handover.- Managing the busy sales enquiries mailbox and allocating resources within the Tendering Team to ensure all quotes got back to our customers on time, in spite of any possible conflicting priorities.- Training new members of staff in the management of both the sales inbox and resources in the Tendering Team.- Using Project Management Tools to organise tasks and get things done. Show less

Pandora Gloucester

- Part-time Sales Assistant: Providing exceptional customer service, advising the customers appropriately on all aspects of PANDORA jewellery, keeping the store clean & tidy.- Visual Merchandiser (June 2016): In addition to the above, co-ordinating and managing the team during changeovers for new season launches, maximising the displays in store by analysing best sellers and store KPIs, following strict guidelines to ensure world class standards within store displays, visiting other stores… Show more - Part-time Sales Assistant: Providing exceptional customer service, advising the customers appropriately on all aspects of PANDORA jewellery, keeping the store clean & tidy.- Visual Merchandiser (June 2016): In addition to the above, co-ordinating and managing the team during changeovers for new season launches, maximising the displays in store by analysing best sellers and store KPIs, following strict guidelines to ensure world class standards within store displays, visiting other stores to assist them in improving their visual merchandising (VM), conducting VM store visits with senior area managers.- Supervisor (May 2017): In addition to the above, stock management, resolving customer complaints, being a key-holder and running the store in the absence of management, completing end of day procedures accurately, fulfilling customer orders, authorising exchanges and refunds, training new sales advisors, conducting induction days and trial shifts, assisting in training new store managers, delivering training and team briefs.- Due to the Manager and Deputy Manager leaving at Christmas, I had been carrying out many of the Supervisor responsibilities since January 2017. Show less

Gloucester, United Kingdom

Achievements include:- Giving outstanding customer service to encourage sales and reach store targets- Successfully running the store whilst the assistant manager and the manager were away- Arranging the stock weekly on delivery day in its appropriate collections- Being a key-holder- Opening and closing the store- Accurately completing end of day and cashing up procedures

Gloucester, United Kingdom

Achievements include:- Putting a smile on customers’ faces- Maintaining a great customer-centred relationship with shoppers- Successfully operating the tills- Rearranging the warehouse- Managing stock, taking part in stock takes- Managing sell by dates on perishable goods- Processing deliveries- Assisting in opening and closing the store- Running the instore bakery when the main baker was away

Achievements include:- Successfully carrying out all administration within the company (book keeping, invoicing, email correspondence, creating client briefs, CRM management, etc.)- Successfully launching a number 1 best-selling book on Amazon- Managing the launch of blog and social media content- Building websites for myself and clients- Creating KPI tracking excel spreadsheets for clients

Maths, Geography, French, Chemistry

Education record