Joanne T. Email & Phone Number

New York, Ny, Us

• Support MTAs future state Construction and Development organization structure execution in HR systems.• Perform analysis on MTA all agencies Cost structures, workforce trends and operational metrics.• Working on Pay Equity and Compression analysis of employees in Consolidated functions.• Working on actual vs budgeted headcount reconciliation for all HQ consolidated functions in collaboration with Chiefs and Deputy Chiefs and Budget office.• Supporting the user acceptance testing of the document e-routing system

• Supported MTAs global transformation of future state consolidated organization structure for People and Legal Departments which was approved by the MTA board pursuant to Public Authorities Law 1276(e). Partnered with Unit Chiefs to interpret the organizational implications of their strategic choices, ensuring that the future design of the organization aligns to the group strategy, and transformation objectives. • Prepared job descriptions for certain Level 2 and Level 3 post and hire positions• Performed a clean-up project due to missing timesheet approvers and unapproved timesheets in PeopleSoft. Analyzed root cause and provided sound recommendations to Leave management team and HR recruiting team to implement changes to the business process.• Prepared NYS attendance report detailing the headcounts working from office, remote and hybrid for all agencies which is submitted to the Governor’s office.• Assisted on preparing recommendations for streamlining the One MTA pass issuance process.

• Conducted process assessments in areas such as Benefits, Time and Labor, HR, Payroll and Finance within the Business Service Center of the MTA. • Worked on capturing current state applicant tracking process. Recommended and coordinated deploying unused features in the existing Applicant Tracking System.• Performed data analysis in benefit insurance opt-out programs to estimate projected savings and provided it to senior management.• Conducted meetings with stakeholders to document the current state of Capital Program Process. Conducted assessment in B&T Capital chargeback related process for Force account and provided future state recommendations.• Worked on identifying gaps in the Capital contract closeout process and provided sound recommendations to improve business process. Created Functional Design documents for Force Account and Engineering Force Account Overrun report from PeopleSoft.• Reviewed HQ Leave policies and procedures, CBA (Collective Bargaining Agreements) for TCU and ITU. Performed Leave accrual calculations for employees impacted with leave accrual discrepancies, managed processing of leave accrual corrections for impacted employees and created recoupment plan. Timely notifications were sent to impacted employees. This project resulted in a savings of ~400K.• Assessed the accrual plan configurations in PeopleSoft to ensure compliance with existing HQ Policies and CBA’s. Created requirements document to implement accrual plans.• Worked on Kronos biometrics implementation project; registered and enrolled HQ/BSC employees to the Kronos biometric clocks. Supported maintenance activities related to new employee onboarding and timesheet approver updates within Kronos for HQ employees.• Prepare ad-hoc reporting, analytics, dashboards, and presentations for various audiences including Leadership team

Jersey City, Nj, Us

Industry: Insurance• Worked in the coverage verifier team that supports insurance data migration.

• Acted as a liaison between technology team, online production business unit and global development team to coordinate and manage timely delivery of the projects within various brands• Wrote user stories based on requirements outlined by the business unit and responsible for workflow of all assigned projects • Created & maintain daily mailing schedules across all ecommerce programs within the productions business unit• Created work break down structure and allocated stories to appropriate resources• Assisted in writing test cases for acquisition program• Created weekly project status reports and run status meetings and document meeting minutes• Vendor evaluation and management• Customized, configured project management tool based on requirements and maintain time keeping and job tracking database• Set up campaigns on Experian ESP (Email Service Provider)• Created SOP for Security Incident response handling• Analyzed and implemented tools (PhisMe) to provide incident awareness training to employees

Pune, Maharashtra, In

Industry: Ecommerce• Worked on gathering requirements for developing ecommerce website, integrating POS (Point of Sale) and iOS app• Created Use Case documents, UML Diagrams and Business Process Modelling Notation (BPMN)• Managed and conducted daily SCRUM meetings and created user stories as part of AGILE process• Conducted periodic meetings with project team to discuss the opportunities for QA process improvement, defect tracking• Worked on the integration of Google Analytics, Amazon Payments, Bitpay, Google Merchant, Mailchimp, Paypal, POS system to Magento framework.• Performed functional testing. Verify bug tickets within Mantis• Created user manual and provided training to the end users • Implemented Search Engine Optimization (SEO) StrategiesIndustry: Social Media• Performed requirement analysis by gathering both functional and non-functional requirements based on interactions with the stakeholders• Written test cases and worked with Quality Analyst to ensure making a good quality end product• Managed SDLC and catered to change requests from the client• Estimated project implementation efforts and assigned team members to project• Performed configuration changes in MySQL database to ensure test contents on the website were looking good and presentable to clients on delivery• Assisted in internal audit, making sure business specific documents, project deliverables, quality assurance related documents are stored in central document management system

Pune, Maharashtra, In

Industry: Call Center• Worked on end to end elicitation, documentation, communication, and approval of functional/non-functional business requirements• Acted as a liaison between the client and the offshore team by eliciting requirements from the client and communicating them to the offshore development team (15 team members)• Created user stories, use case documents, UML Diagrams, UI screens and Business Process Modelling Notation (BPMN)• Maintained Sprint Backlog and tracked deliverables• Documented meeting notes and action items for all scrum meetings and project status meetings• Written test cases and performed QA validations at every stage of sprint release• Tracked defects and bugs in Mantis (defect tracking system)• Co-ordinated User Acceptance Testing (UAT) and ensured project deliverables were completed according to the given specifications within agreed timelines• Created weekly status report, metrics for senior management and business clients

• Analyzed and implemented prices for each item in a contract and summarized receivables & payables by maintaining invoice accounts.• Verified validity of account discrepancies by investigating information from sales and professionally communicate that with all departments as well as customers.• Processed changes within the IT system to support accurate and efficient financial close.• Validated the use of checks as payments. Prepared checks for vendor payments• Examined and analyzed accounting records, financial statement and other financial reports to assess accuracy.• Worked in documenting workflows and results of business analysis into Business Requirement Document (BRD)• Created workflow diagrams using Visio

• Worked in the analysis and coordination of data migration project • Elicited and documented requirements from business clients and obtained sign off from client on specifications• Performed data mapping for large data and migrated to another platform. • Configured the Customer Relationship Management system and migrated relationship accounts to the tool.• Performed research on 3rd party apps that support use of CRM system on Android and iOS Phones• Prepared Requirements Traceability Matrix to correlate test cases with the functional requirements

Master Of Business Administration (M.B.A.), Finance, General

Bachelor Of Business Management (Bbm), Business Administration, Management And Operations

Master'S Degree, Human Resources Management/Personnel Administration, General