Jo Thompson

Jo Thompson Email and Phone Number

Transformational Visionary | Passionate Advocate | Leader by Choice @
Jo Thompson's Location
Alpharetta, Georgia, United States, United States
Jo Thompson's Contact Details
About Jo Thompson

Accomplished, results oriented senior technology leader with proven success motivating and developing high performance teams, and deploying turnaround strategies focused on customer experience and increased revenues. Possess an innate ability to develop trusted relationships and customer allegiance.Specialties include team leadership, relationship management, customer advocacy, process re-engineering, organizational restructuring, and out of the box thinking leading to long-term customer satisfaction and revenue growth opportunities.

Jo Thompson's Current Company Details
Self-employed

Self-Employed

Transformational Visionary | Passionate Advocate | Leader by Choice
Jo Thompson Work Experience Details
  • Self-Employed
    Semi Retired | Consultant
    Self-Employed Aug 2023 - Present
  • Captivateiq
    Head Of Customer Adoption
    Captivateiq Jun 2022 - Aug 2023
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  • Sap
    Vice President, Global Optimization Services
    Sap Oct 2020 - Jun 2022
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  • Sap
    Sr. Director, Cloud Adoption Services
    Sap Aug 2018 - Oct 2020
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  • Cricket Wireless
    Director - It
    Cricket Wireless Jan 2014 - Aug 2018
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  • Syniverse Technologies
    Manager, Implementation Management
    Syniverse Technologies Nov 2010 - Jan 2014
    Remote Atlanta, Ga
    Led a cross functional team responsible for the implementation, certification and audit of content related SMS messaging for enterprise organizations. Applying process re-engineering and leadership expertise to develop a motivated and effective team with improved workflow / deployment efficiencies.
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  • Interop Technologies
    Manager, Account Management
    Interop Technologies Jan 2010 - Oct 2010
    Ft. Myers, Fl
    Restructured Account Management organization specifically focused on developing strategy to handle Tier1 wireless carriers, streamlining processes, and assessing existing resources.
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  • Independent Consultant
    Independent Consultant
    Independent Consultant Dec 2008 - Nov 2009
    Provided independent consulting services for a telecommunications software company and a start-up retailer. Primarily focused on defining contractual / licensing requirements, corporate structure, business development, technology requirements / deployment, marketing plans, and customer experience.
  • Verisign
    Sr. Manager, Account Management
    Verisign Jun 2001 - Jun 2008
    Led team of Account Managers committed to quality, customer confidence and support excellence for VeriSign’s top revenue producing customers. Focused on developing high performance, motivated teams committed to driving product / process efficiencies and implementing turnaround strategies to strengthen relationships and organically grow revenue.
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  • Ericsson
    Manager Customer Care & Billing Solutions
    Ericsson 2000 - 2001
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  • Powertel
    It Manager
    Powertel May 1996 - May 2000
  • Coca Cola
    Systems Analyst
    Coca Cola 1995 - 1996
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Jo Thompson Skills

Cross Functional Team Leadership Telecommunications Crm Vendor Management Wireless Mobile Devices Account Management Product Management Management Program Management Strategy Project Planning Integration Start Ups Mobile Technology Customer Service Leadership Strategic Planning Process Improvement Team Leadership Product Marketing Managed Services Business Analysis Pre Sales Business Development Enterprise Software Solution Selling Gsm Requirements Analysis Saas Voip Go To Market Strategy Cloud Computing Strategic Partnerships Change Management Salesforce.com Sales Marketing Team Building Negotiation Invoicing Vas Team Management Professional Services Outsourcing Mergers And Acquisitions Customer Relations Billing Mobile Planning

Jo Thompson Education Details

Frequently Asked Questions about Jo Thompson

What company does Jo Thompson work for?

Jo Thompson works for Self-Employed

What is Jo Thompson's role at the current company?

Jo Thompson's current role is Transformational Visionary | Passionate Advocate | Leader by Choice.

What is Jo Thompson's email address?

Jo Thompson's email address is jo****@****sap.com

What is Jo Thompson's direct phone number?

Jo Thompson's direct phone number is +172049*****

What schools did Jo Thompson attend?

Jo Thompson attended Florida Atlantic University.

What skills is Jo Thompson known for?

Jo Thompson has skills like Cross Functional Team Leadership, Telecommunications, Crm, Vendor Management, Wireless, Mobile Devices, Account Management, Product Management, Management, Program Management, Strategy, Project Planning.

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