Joanne Wolf Email & Phone Number

Malvern, Pennsylvania, United States

➤ Managing a team of 7 business analysts for a financial services software company focused on banking operations.➤ Providing leadership and direction as a working manager to the Product Analysis team supporting company products.➤ Developing, implementing, and monitoring requirement processes and driving product feature enhancements.➤ Working closely with Product Management, Engineering, and Quality Assurance to ensure accurate, timely delivery.➤ Leading or participating in requirements gathering and design sessions with clients and strategic partners as needed.➤ Overseeing the accurate definition and validation of software programs against developed functional specifications.➤ Providing analytical expertise to mentor business analysts for banking operations software development initiatives.➤ Working closely with the Product Management team to identify opportunities for overall product improvements.➤ Participating in requirements gathering and documenting business needs that drive software product development.➤ Applying basic project management principles for large, highly complex software and business process projects.➤ Proactively working to communicate, reduce, or mitigate project risks and issues to ensure timely project completion.➤ Estimating resource and work efforts needed applying a clear understanding of project priority and business purpose.

➤ Performed requirements gathering, analysis, and design to support the design and development of software applications.➤ Developed the written requirements and functional design documents to support and enhance the Savana Application.➤ Worked directly with the Product Management team to ensure the successful implementation of applications.➤ Served as mentor to junior analysts and supported implementation analysts in conducting customer implementations.➤ Developed functional design to clearly define the features of new products or needed changes for existing products.➤ Served as principal analyst and supported development initiatives for applications to meet business requirements.➤ Provided accurate definition and validation of software programs against functional specifications provided by clients.➤ Led efforts to ensure that final applications support business needs to avoid re-work after being turned over to the client.➤ Provided support and guidance to development, quality assurance, implementation and client production support teams.➤ Created clear, organized functional requirements and design specifications to be understood by multiple audiences.➤ Collaborated with development resources to review, revise, and finalize documents for development readiness.

➤ Managed business intelligence activities for clients’ core conversions and business reporting.➤ Delivered broad spectrum consulting services that focused on business intelligence, data management, and analytics.➤ Evaluated business requirements and translated provided specifications into specific business intelligence solutions.➤ Created metrics and reports that focused on client’s customer and account behaviors utilizing SAP Business Objects.➤ Provide Business Intelligence Center (BIC) training and coaching via on-site and virtual engagements or webinars.➤ Leveraged industry knowledge to document current/future state data warehouse and reporting needs for banking clients.➤ Drove large business intelligence engagements and built and managed reporting and analytic strategies for FIS clients.➤ Delivered results to improve efficiency and profitability and oversaw monthly client billing for FIS Consulting Services.➤ Served as the administrator for an internal commitment request tool to effectively manage and assign client requests.➤ Developed requirements from users, retrieved required data, designed reports, and developed and disseminated reports.➤ Created complex metrics or reports from multiple sources and developed reporting and data visualization solutions.

Wilmington, De

➤ Researched and analyzed basic and complex issues surrounding business processes and systems to evaluate restructure.➤ Managed monthly/quarterly profitability reporting including Line of Business reporting and allocation processes.➤ Prepared functional design documents for new processes as well as supported upgrades and automation opportunities.➤ Continuously assessed business value and efficiency of policies, processes, and procedures as well as mitigated risk.➤ Partnered closely with executive leadership and senior members of the Finance and Controllers Organization.➤ Created and presented management proposals and liaised with FIS to assist with issues or inquiries across business lines.➤ Contributed as SME on FIS applications and served as the project manager on various product implementations.➤ Managed/delivered budgets, forecasts, and long-range planning processes for SG&A costs for commercial operations.➤ Developed and implemented vendor management policies and procedures with recommendations on assigned processes.➤ Managed department-level budgets for various finance groups and presented them to the finance director and CFO.

➤ Vice President/Branch Manager – Sterling Bank of New Jersey, Mount Laurel, NJ – 2006 to 2007 ➤ Vice President/Deposit Operations Manager – The Bancorp Bank, Philadelphia, PA – 2005 to 2006➤ Vice President/Division Leader Private Client Services – The Bancorp Bank, Philadelphia, PA – 2003 to 2005 ➤ Vice President/Regional Sales Director (post-merger) – Hudson United Bank/Jefferson Bank Division, Philadelphia, PA – 2000 to 2001➤ First Vice President/Retail Bank Administrator – Jefferson Bank, Philadelphia, PA – 1996 to 2000➤ Assistant Vice President/Branch Manager – Jefferson Bank, Philadelphia, PA – 1992 to 1996➤ Various Assistant Branch and Management Positions – 1984 to 1991➤ First National Bank of Beverly, Beverly, NJ – 1980 to 1984