Joannie Neal Email & Phone Number

- Substitute teacher for the Bexley and Grandview Heights School Districts- Certified Long Term Substitute Teacher - Math 7-12- Mathematics tutor

- Long term mathematics substitute teacher (geometry and calculus) at Bishop Hartley High School 12/2015 - 01/2016- Long term mathematics substitute teacher at Our Lady of Peace Middle School 01/2015 - 04/2015- Substitute teacher for All Saints Academy - Substitute teacher at Our Lady of Peace School- Substitute teacher for Bishop Hartley High School - Mathematics tutor

Columbus, Ohio

Manager, CGI Managed Services for MAPFRE Insurance- Performed resource management for application developers, business analysts, and testers; worked in collaboration with other resource managers to see that dynamic needs of overlapping and concurrent project demands were met.- Improved customer satisfaction by Implementing and managing a release management process to coordinate overlapping project activities impacting thus improving the quality and timeliness of project implementations. - Volunteered to assume a back-up management role for Production Support to contribute towards reducing a large support backlog. - Participated in the development the CGI/MAPFRE Operational Framework used to guide operating policies, governance, project management standards and procedures to facilitate Off Shore operations.

Columbus, Ohio

- Performed resource management for application developers, business analysts, and testers; worked in collaboration with other resource managers to see that dynamic needs of overlapping and concurrent project demands were met. - Fostered career development for IT professionals through formal development plans and ongoing feedback mechanisms; interacted with team members and recognized accomplishments to increase employee morale. - Provided support and direction to project teams to support them in meeting customer commitments. - Instituted a departmental release management process to improve the quality and timeliness of project implementations.

Columbus, Ohio

- Charged with designing a communication strategy to foster two way communications between field operations and the corporate office to ensure the quality of technical solutions introduced; successfully obtained the participation of key internal stakeholders in both the business and IT units to collaborate on developing a workable strategy.- Participated on a team charged with enhancing the reliability of the Nationwide agents technical infrastructure to improve agent effectiveness.

Columbus, Ohio

- Provided leadership and direction to a team of programmers, systems analysts, and project leads; ensured internal client deliverables were met on a consistent basis.- Served as a project manager on multiple enhancement projects simultaneously, implementing rate and regulatory changes to existing personal auto insurance programs.- Collaborated with a field service center to discuss ongoing issues and to identify and address technology issues prior to implementation, resulting in improved quality of systems changes being introduced.

Columbus, Ohio

Served as the Private Sector Pensions Account Manager in managing a virtual IT team of managers and directors and serving as the IT single point of contact for fifteen systems teams and five business units.- Performed a program management role for the Private Sector Retirement Plan business in managing a $10 million IT budget.- Authored project plans, allocated human and budgetary resources, and issued timelines for delivery for major development efforts of web-based and back office systems to support growth of the Private Sector Retirement Plan business.- Established positive relationships with Nationwide’s third-party Pension Plan Administrators to boost confidence in Nationwide’s IT services.- Represented the IT department as an actively participating member of the Private Sector Retirement Plan leadership committee, streamlined interactions, and fostered camaraderie between the business units and IT.Provided leadership for the Shared Applications department working in partnership with business leaders and other IT departments to see that business objective were met. - Managed the migration of three voice response systems onto a single technology platform.- Managed the on-time implementation of an Oracle client/server payment processing system previously over budget and behind schedule.- Contracted with a third party consulting team to customize a vendor software product, successfully reducing implementation costs by $500,000.- Guided the IT organization during a change from a distributed systems organization to a centralized reporting function.

Columbus, Ohio

- Served as the Investment Product Operations (IPO) Roadmap Coordinator in leading a team of project managers in rolling out a three-year system integration strategy. - Managed the development of the IPO financial systems.- Managed the integration of the IPO product administrative processing systems to newly developed financial systems.- Managed the changes needed to the outdated technology platform for the Private Sector Retirement Plan business until a new technology platform could be implemented. - Led a team to successfully develop a system that automated more than 95% of transaction processing leveraging innovations in technology to support the business growth of the Private Sector Retirement Plan business.- Successfully passed NASD (FINRA) Series 6 and 26 exams.

Bs, Mathematics

Secondary Education And Teaching