I provide insights to organizations surrounding workforce dynamics concerning employee engagement, performance, and development. Assist clients in developing strategies for improving organizational culture, team collaboration, communication, and conflict resolution. Provide guidance implementing change management, process improvement and organizational development. Through speaking, coaching and leadership development trainings.

Operated a lucrative training institute and myotherapy practice completing all aspects of business operations including accounts payable, receivable, invoicing, scheduling, and client inquiries to support key business initiatives. Designed elite training to assist therapists with continued career development aligned with state licensure and national certification mandates.▪ Researched and implemented leading-edge continuing education training for licensed therapists by facilitating all aspects of license renewal including tracking, scheduling, invoicing, and instruction. While approving coursework and submitting certifications. ▪ Continually maintained National certification to teach continuing education one of only ten within the State.

Improved guidelines to define operational and HR policies, processes, and programs within the department to coincide with the strategic vision. Managing employee and event itineraries and account to improve productivity initiatives. Enhanced the office operations to be more efficient and aligned with the department's mission and values.▪ Improved accessibility and efficiency of confidential employee records by improving computer and physical filing systems, moving the department in the direction of going paperless.▪ Advanced protocols to streamline processes by training with managers concerning the proper filing of workers' compensation claims and filing of incidences with the Local Government Insurance Trust.▪ Continuously improved hiring practices streamlining HR efficiencies by coordinating new hire orientations and providing onboarding assistance for new employees helping to bolster employee job position and skillset. ▪ Drove transformational change by assisting in the creation of the Leadership Development program for the City. ▪ Improved organization culture, employee morale, and operational effectiveness, by developing, organizing, implementing, and managing the City Ambassador “Lean on Me” Buddy program. ▪ Earned “Employee of the Month, the first “Employee of the Year”: Operational Excellence for innovative improvements in efficiency to organizational processes and initiatives.

Defined talent development and training strategies to support an efficiently trained, fully staffed sales department, with a succession planning framework.▪ Redesigned and launched a new sales training curriculum with a 100% retention rate, increasing sales percentages by 40% among new hires.▪ Devised multiple technical training outlines and presentations for product and special-order processes, decreasing mistakes made by the sales team by 35%.▪ Efficiently coordinated several aspects of human resources responsibilities, by actively recruiting, interviewing, hiring, and onboarding processes which stabilized staffing.

Served as a subject matter expert and consultant for obtaining various permits, by liaising with the public, businesses, multiple other agencies, and state and federal legislative offices to provide exemplary customer service. Working closely with applicants to determine eligibility, verify accuracy and integrity of applications, and issue permits. ▪ Formulated a new program within the organization for business process development to streamline processes for improved efficiency in the multiple steps to issue permits. ▪ Assisted with the delivery of the Human Resources department’s “Health Awareness Week” for the improvement of employee health initiatives. ▪ Designed and produced a detailed training manual and reference guide; standardizing operating procedures.

Coordinated all student programs. Provided ongoing direction and leadership for program development, training, and operations.▪ Supervised a group of eight instructors of professional and administrative personnel, to deliver quality training that must follow state education license requirements. ▪ Redesigned the entire training curriculum to meet new program guidelines.▪ Responsible for program instructors with recruiting, interviewing, setting employee expectations, and onboarding.

Increased graduation rates from an average of 8-10 students to an average of 18-22 students graduating every 6 months. Ensured student success by counseling students through difficult situations, creating and applying accommodations, institution financial arrangements and accepting those payments. Served as a link between faculty and students by interpreting school policies and procedures and resolving class related issues. Taught an average of 23 students per class. Managed and supervised a staff of 8-10 employees. Performed HR actives, with responsibilities of screening, recruiting, interviewing and placing qualified workers, assisted with terminations, transfers, schedules and promotions. Addressed employee relations issues, work complaints, other employee concerns as well as dealing with student.staff conflicts. Coordinated all staff paperwork and concerns with the remote corporate HR headquarters.