Joann Kang Email & Phone Number

Los Angeles, California, United States

Orange County, California, United States

• Manage day-to-day operations in customer service, warehouse and shipping department. Oversee inventory and website content as well as supply management. Administer social media account, influencer outreach and.
• Develop and implement operations systems and strategies for improved process workflow
• Curate and manage social media content as well as correspondence with customers and influencers

Greater Los Angeles Area

• Oversee and manage company website, systems as well as day-to-day online traffic and sales. Generate and utilize reports to identify and plan future sales campaigns and offers.
• Work closely with creative director to research and develop new online marketing strategies
• Maintain weekly/monthly meetings with third parties and report to CEO regarding new project strategies and plans
• Work directly with CEO for financial planning and preparing of budget
• Conduct in-house meetings to evaluate and set monthly goals

Greater Los Angeles Area

• Research, develop and implement innovative approaches to build brand awareness and online reputation. Establish and maintain brand aesthetic in addition to tracking engagement, traffic and product sales through.
• Create regular publishing schedule based on analytics and insights
• Produce, edit and publish relevant and high-quality content
• Utilize social media accounts to explore and identify influencers for collaborative campaigns

Soho, NY

• Oversee daily operations in warehouse and shipping facility. Manage customer service team of 15+ agents to maintain superior level of customer care 24/7. Coordinate courier pick-ups and ensure timely shipping schedule..
• Innovated customer service workflow through implementation of third party source
• Resolve escalated inquiries and disputes to benefit all involved parties
• Negotiate shipping contracts and courier rates with UPS and DHL
• Hire and train staff to increase performance and efficiency in fulfillment operations

Soho, NY

• Maintained track of sales and restocking needs for e-commerce and brick-and-mortar locations. Reported to CEO and buying department for return and re-ordering needs. Managed 4,500+ SKUs; receiving and transferring.
• Implement warehouse management system (WMS) to improve productivity and quality control
• Optimize space utilization by reconstructing warehouse layout
• Partner with creative team to advance sales, campaigns and promotional events
• Perform product uploads and visual merchandising

Soho, NY

• Fulfilled 150+ orders daily while upholding highest level of quality standards.
• Handled average of 70+ calls, 50+ chats, 50+ e-mails daily
• Located resources for problem resolution, corrected policy and implemented best-option solutions
• Implemented auto-responses to increase productivity and reduce response time

Soho, NY

• Maintained active presence on sales floor to greet and assist customers. Performed opening/closing procedures and balanced cash registers.
• Handled up to 200 cash and credit/debit transactions daily
• Optimized sales floor for efficient visual merchandising and cleanliness