Jo Ann Santangelo Email & Phone Number

Denver, Co

Denver, Co

Denver, Co

• Collaborate with Store Operations Business Partners to ensure Human Resources practices are met including HR Compliance, Staffing Levels, Retention and Team Member Engagement.• Coach Field Management and Store Managers to success on all aspects of Human Resource management in groups and one on one.• Communicate and support best practices regarding Hiring, Team Member Engagement, Retention and Performance Management.• Assist in the management of the Talent Management process to include: Annual Performance Appraisals and mid-year assessments; impress upon management the importance of the career planning and performance evaluation programs.• Plan and direct Store Operations Succession and Retention practices to include Annual Succession Planning meetings and Individual Development Plans. Follow up with the Operators and HR DVPs quarterly for status updates to identify candidates for available positions across the organization.• Partner with Team Relations Managers, Field Managers and LP Business Partners to conduct investigations and successfully resolve Team Relations issues in a timely manner.• Analysis of People Metrics and Reports to determine opportunities for improvement and prepare action-oriented market plans for Store Operations.• Collaborate with HR DVP Store Operations to develop and implement innovative approaches, programs and policies /procedures that contribute to a Team Member oriented, strong Company culture.• Maintain expert knowledge of Federal and State employment law and ensure compliance within Store Operations• Represent HR and Store Operations on cross-functional teams for projects, new programs and process improvement.

Denver, Co

Providing strategic partnership with the field organization to support overall operational effectiveness and division performance. •Partnering with field leadership to assess leadership capability and ensure development and succession plans are in place to support current and future business requirements. •Participating and driving programs that develop the next generation of leaders within the organization. •Providing coaching and support to field leaders regarding workforce planning, culture development, organizational policies & procedures and communication of key initiatives. •Collaborating with field leaders in the effective implementation of ‘people programs’ such as recruitment, onboarding, learning & development, performance management and associate relations. •Proactively seeking new ways of doing things to deliver better business results and effectively leading organizational change. •Coaching and facilitation of leadership development programs to build capability; ensuring organizational health by promoting associate engagement. •Serving in a responsive manner to arising associate relations issues and managing conflict in varying situations such as performance coaching or dissatisfied associates; and directing associates to the appropriate resources for support as needed. •Assessing and implementing proactive retention strategies. We're looking for a professional with significant experience and proven success in broad HR roles and other business management/operations experiences. Ideal candidates will possess skills in strategic execution with resourcefulness and energy to drive results. Key competencies include building relationships, influencing others and fortitude to challenge the status quo.

Engelwood, Co

Supported 7 Regions and West Division professional team (22,000+) Ensured Human Resources policies were reviewed and amended, as needed, based on changes to legislation and/or internal processes and practices. Provided oversight and direction to Managers in the investigation of any internal complaints of discrimination, sexual harassment, and other employee/manager matters. Participated in the development and implementation of Employee Relations policies, procedures, programs, and other Company initiatives. Determined methods to provide informational opportunities for supervisors and employees about work expectations, handling of informal complaints, and handling of formal grievances. Ensured positive and respectful work environment through positive reinforcement, modeling desired behavior, providing adequate work tools, and administering policies fairly and consistently. Conducted difficult employee counseling sessions regarding EEO charges, ADA, performance, and terminations. Conducted employee focus group sessions, employee’s surveys, and interviews to obtain employee feedback. Identifies employee concerns and monitors overall employee satisfaction. Partnered with leadership and employees to develop and implement action plans.  Established West Division labor strategy and engage in all labor campaigns. Maintaining a union-free environment and creating labor strategy for West Division. Conducted all union free labor training of leadership for entire West Division. Led annual employee survey, administration and action planning for entire West Division Led all performance management initiatives for entire West Division.

Englewood, Co

 Counseled and trained leaders and supervisors on the interpretation and administration of Human Resources policies.  Administered Human Resources policies and procedures as they pertained to all employees.  Oversaw and handled employee relations issues. Assist=ed with employee counseling and discipline. Recommended new approaches, policies, and procedures to maintain a efficient and effective work environment . Led and had responsibility of direct reports. Ensured compliance with state, local, and federal guidelines and policies to protect the business and its employees.  Partnered with leadership to ensure strategic HR goals, policies, and programs were aligned with business initiatives. Administered compensation programs and assisted in job analysis, job evaluation, and performance management to ensure compliance with division guidelines.

Denver, Co

*Managed and developed HR Managers to strategize, analyze, plan and execute company HR processes.*Business and HR partner to District Manager, Regional Operational Director and store leadership teams on performance, employee relations issues, recruiting, and all district financial goals.*Provides support and guidance to store leaders on decision making and problem solving by feedback and recommendations on regulations and all employee relations issues. *Performed investigations, responded to EEOC and unemployment claims for the district.*Ensured salaried and hourly performance reviews were conducted in a timely and effective manner, including code calibration.*Ensuring consistent quality in selection, assimilation, on-boarding, and training of all salaried management in the district.*Coached and encouraged leadership teams on all recognition and reward programs to associates. *Partnered with store leadership teams to engage and coach associates on the floor to facilitate a customer service culture.*Serving as a first responder for labor, workplace violence, and other similar events.*Maintained and created an open door environment within the district for hourly associates to reach out for support and help from HR and acted as a liaison between management and associates.*Developed and implemented training programs to grow and develop future leaders of the company. *Partnered with store leaders to determine recruiting strategies on meeting to the needs of the business and customers.

Denver, Co

*Coached and developed 21 HR Managers to strategize, analyze, plan and execute HR operations, and consistency on policies and procedures. *Business and HR partner to two District Managers, on performance, employee relations issues, staffing, and payroll/wage budgets.*Serving as a first responder for labor, violence, and other similar events.*Performed investigations, responded to EEOC and unemployment claims at the salaried level.*Ensuring salaried performance reviews are conducted in a timely and effective manner, including code calibration.*Ensuring consistent quality in selection, assimilation, on-boarding, and training of salaried managers.*Conducted on-going training and coaching for growth and development of salaried associates.*Partnered with store leadership to review talent in organization and discussed areas of opportunity for the top talent and development opportunities for low performing associates. Aligned talent with key positions for development and future promotion. *Managed several store associate trainers, to successfully implement and conduct all hourly associate training for 21 stores.

Littleton, Co

*Employee Relations - Drove positive employee relations including performance management, compensation, diversity awareness, and career development.* Union Avoidance – Conduct union avoidance activities, such as regular town hall meetings and employee satisfaction surveys, to monitor employment conditions to maintain a union-free environment. Deliver leadership development training to store leaders related to employee relations, union avoidance, and building a strong employee-centered environment. *Recruitment - Developed and executed staffing plan, executed all hourly hiring needs to arrive at and maintain an appropriate balance of associates at a high level of commitment, diversity, and quality.* Training and Development - Direct training and learning programs for all associates including curriculum delivery and process interpretation. Used as lead HRM in the district to cover multiple locations and serve as an HRM trainer to new HR Managers.* Legal/AAP & EEO Compliance - Monitor AAP goals and good faith efforts to comply with EEO Guidelines. Ensure compliance with all federal, state, and local laws, conducting investigations and partnering with appropriate leadership to find results.* Compensation/Benefits - Manage compensation plan to ensure fair and equitable pay, meeting budgetary goals, while still rewarding and recognizing talent within the company. Oversee benefit open enrollment, advocate for employees, and promote benefit/wellness plans.

Elizabeth, Co

• Maintained a uniom free environment and created an open door environment for hourly associates to reach out for supportand acted as a liaison between management and associates.•Responsible for and ensuring quality recruiting, selecting, assimilation, on-boarding and training of all hourly and salaried employees.*Performed investigations, responded to EEOC and unemployment claims, and all employee relation issues.*Performed shifts on the floor engaging and interacting with employees/customers•In Store Safety Coordinator •Conducted training and coaching for growth and development to hourly and salaried associates.Conducted all union avoidance, and sexual harassment training to management team*Business partner to leadership team on performance managemet process, timley implementation and feedabcak to employees.

Aurora, Co

*Responsible for all semi-monthly payroll processing – 100+ employees.*Responsible for all daily/monthly/yearly company accounting functions.*Mainatained all monthly and quarterly safety meetings, training and record keeping.*Responsible for consistant quality selection, on-boarding and training of all employees.*Reported and maintained all workers compensation/general liability claims.*Managed and supervised two office personnel.*Resonsible for all HR functions of the business.

Denver, Co

* Conducted step II grievance meetings with union representatives.* Responded to all EEOC charges.* Conducted sexual harassment workshops.*Conducted Union Avoidance training to leadership at non-union facilities.*Continuous contract interpretation to store management.*Participated in numerous contract negotiations.*Prepared and work with legal counsel on all NLRB charges, mediations and arbitrations.*Prepared for and attended/representated the company at unemployment hearings.*Continuous dealings and partnership with legal counsel, union presidents and top executives.

Denver, Co

*Executive Assistant to the Vice-President and the Director of Labor Relations.*Constant communication & interaction with Top Executives and union presidents.*Responsible for all newly negotiated contracts, policies & procedure manuals and the administrative part of all greivances/EEOC/Unfair Labor charges etc.*Arranged all travel & meeting schedules.