• Oversee day-to-day operations of a busy trampoline park, ensuring seamless execution of events and activities.• Managed a team of 56 staff members, providing training, scheduling, and performance evaluations.• Successfully coordinated and executed over 100 events, including birthday parties, corporate gatherings, and special promotions.• Developed and implemented operational procedures to enhance efficiency, safety, and customer satisfaction.• Collaborated with guests to understand their event requirements and ensured all logistics were in place for a smooth event experience.• Monitored and maintained equipment, ensuring a safe and functional environment for visitors.• Managed budgeting and financial aspects of the venue, optimizing cost control and revenue generation.• Conducted regular staff meetings to foster communication, address concerns, and maintain a positive work culture.• Upheld high standards of cleanliness and organization throughout the facility, enhancing overall aesthetics.• Actively engaged with guests to address inquiries, resolve issues, and gather feedback to improve services.

• Established positive and effective communication among staff and organisation leadership and reducing miscommunications.• Identified and resolved unauthorised, unsafe, or ineffective practices.• Set, enforced, and optimized internal policies to maintain responsiveness to demands.

• Proficient with Microsoft Dynamics 365 - CRM Software & Master Version Business Central tool.• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.• Trained staff on operating procedures, company services and supported department to ensure a safe working environment and compliance to work place processes and policies for functional review and sec check compliance. • Increased efficiency and team productivity by promoting operational best practices.• Liaised with customers, management, internal & external team to better understand customer needs and recommend appropriate solutions.

• Overseeing the entire operation of a 24,000 square feet indoor trampoline park, Singapore's largest.• Coordinated, and created scheduled content and design via Facebook, Instagram, and MailChimp for internal communications. • Maximised cost-effectiveness by complying with budgeting of over 80 Full Time and Part Time staff labour and revenue benchmarks.• Raised performance in areas of selling opportunities, management, and operations by identifying and targeting areas in need of improvement by 20%.• Restored customer loyalty by resolving complaints about staff, activities, or services rendered.• Improved recreational programming based on feedback from customers and employees.• Implemented and enforced safety policies and procedures to manage risks and prevent accidents and mishaps.• Established vendor relationships to access timely services in support of venue & events

• Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.• Cultivated customer loyalty, promoted repeat business, and improved sales.• Planned, managed, and directed daily operations in an efficient manner.• Coordinated schedules and timelines for monthly parties, events, and activities programs while supervising a team of over 50 Full Time & Part Time Hosts.• Established and documented protocols for preventive maintenance procedures, decreasing equipment issues.• Monitored safety compliance to maintain strict standards and protect guests and team members from harm.

• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.• Used POS system to enter orders, process payments and issue receipts with excellent accuracy levels.• Facilitated efficient events/programs to provide best possible guests experience.• Boosted sales revenue by skilfully promoting membership and other programme options.• Educated and ensuring customers' safety on safe jumping experience.• Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.

• Worked with company to gather and define requirements, establish scopes and managing project milestones.• Coordinated, created and scheduled content, designs and periodic updates to company social media.• Organized contacts and orchestrated innovative marketing campaigns to boost awareness, engagement and sales.

• Developed creative design for print materials, brochures, banners and signs for stores.• Created digital image files for use in digital and traditional printing methods.• Completed final touches for projects such as images sizes and font selection.• Co-supported American Tourister's Marketing Team for an outdoor event to outreach a younger target audience.

• Gathered and organized materials to support internal and external events/conferences.• Discovered opportunities to gain deeper insight into creating efficient and streamlined processes.• Liaised with direct supervisor to coordinate activities and facilitate distribution of promotional and marketing materials.• Identified community organizations and leaders to establish and nurture relationships to help build awareness and win reforms for the youth at risk.• Worked closely with event planning committees and stakeholders to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization, and rehearsal, ceremonies, and receptions.