As the Director of Rental Services for St. Ambrose Housing Aid Center (a Mission and Value based Non-Profit Organization), I am tasked with, overseeing and directing the property management programs and projects of a 53 year old Non-Profit organization. As the responsible leader of the Rental Services Department, I identify and meet the needs of diverse portfolio of 316 affordable housing units, research grants and real estate opportunities, gathered and analyze data from annual and monthly reports, coordinate with suppliers and contractors, and made significant decisions. I also facilitated the Monthly Executive Board Meeting, oversaw and created marketing procedures, and I am responsible for solving issues when any arise. Moreover, as the Director of Property Management I sets goals, establish timelines and guidelines, empowers employees, and implement company standards and policies.

Planned, controlled, and directed the daily operations of 4 properties, with one being a primary site as the acting Property Manager. As the on-site Property Manager, maintained positive resident relations met the financial objectives of ownership and management protected the value and integrity of the real estate, was responsible for all applicable regulatory standards and requirements, and managed on-site staff, including Property Managers, either directly or indirectly.

Executive level Operations oversight for scattered sight residential properties.

RESIDENTIAL ASSET & PROPERTY MANAGEMENTExecutive Level Oversight of scattered sites for a diverse group of over 263 private real estate investors; Developed and administered an annual operating budget. Responsible for monthly financial reporting via an Executive Summary, Variance Reports, Budget Comparison Reports, Monthly Goal Creation, and Delinquency Reports; Lease Negotiation; Maintained the integrity and compliance of the low income housing tax credit program (LIHTC), and the Section 8 Housing Choice Voucher Program; Maximized Occupancy requirements, Responsible person in building renovations; soliciting and assessing bids and contract agreements; hired and oversight of subcontractors; Performed advanced and/or supervisory (senior-level) property management; Directed and coordinated activities of the maintenance staff that were engaged in repairing plumbing or electrical malfunctions, painting apartments or buildings, and performing landscaping or gardening work, and arranged for outside personnel to perform repairs; Oversight of negotiating, developing, and preparing leases, permits, contracts, and other property agreements; oversight of capital improvements, maintenance and modifications for residential units, rent collections (processing and legal collection), oversight of evictions and notices to vacate for breach of lease agreements; Routinely inspected properties to ensure they were safe and determined if repairs or maintenance are needed; Assured compliance of resident files, property agreements, certificates of insurance, vendor contracts, business licensure, and all other compliance documentation; Approved purchases for building, maintenance supplies, equipment, and furniture; Advocate for residents in need of assistance, e.g. neglect, hunger, victims of crime, utility disconnection, illness, and mental health issues; Social coordinator for resident activities, building captains, resident meetings, and resident related publications.

Regional oversight of Scattered Site properties - Through the creation of two limited partnerships (Limited Partnership I and II) and a nonprofit Charm City Housing. Some of the LPT I and II units and all of Charm City Housing are subsidized through the Shelter Plus Care program (a HUD subsidy through Baltimore Homeless Services). Eleven of these properties are or are in the process of becoming subsidized through Project Based Section 8 Certificates; Regional oversight of 3 HUD PRAC 811 projects in 7 addresses throughout Baltimore (Belair Manor, Glenmore Housing and Housing Associates, Inc). Two of the addresses serve as group homes, and are operated by area service providers selected through a competitive RFP with Baltimore Mental Health Systems. The other 5 addresses serve as apartments for adults with mental illness and are single occupancy; Regional oversight of approximately 120 scattered units from private landlords, which we then sublet to individuals and families. We rent these units utilizing Shelter Plus Care certificates, a federal subsidy for people with mental illness who are homeless. We were awarded 137 certificates by the City of Baltimore through a competitive process. With the Shelter Plus Care program, CHA serves as the intermediary on leasing, providing an additional comfort level for landlords would like to make their rental units available to people with mental illness, especially those who recently have been homeless; Ensured proper condition of units and sites via inspections; Organized and updated client files according to HUD regulations and guidelines; executed and enforced lease agreements; facilitated grievance hearings and court proceedings; originated referrals for clients in need of case management by on site social worker; originated, reviewed, and conducted follow-up procedureson maintenance work orders; facilitated move-ins, move outs, and transfers; point of contact for government/private agencies.

Community Manager (Site-Based Section 8 Affordable Housing) • Supervised, directed, and evaluated assigned personnel, processed employee concerns and problems, counseled, disciplined, completed employee performance appraisals, and employee timesheets.• Oversight of annual recertifications, which included research/investigation of income, assets, medical condition, and HQS Inspections.• Responsible for increasing the NOI of the community• Ensured proper condition of units and sites via inspections• Organized and updated client files according to HUD regulations and guidelines.• Executed and enforced lease agreements.• Facilitated grievance hearings and court proceedings.• Originated referrals for clients in need of case management by on site social worker.• Originated, reviewed, and conducted follow-up procedures on maintenance work orders.• Facilitated move-ins, move outs, and transfers.• Point of contact for government/private agencies.• Prepared and edited monthly newsletter.• Oversight of budget for the Community and instrumental in creating annual budget• Oversight of Resident Services Department• Responsible for procurement and accounts payable for the community