Jo Ann Schendel Email & Phone Number

Mentor, Oh, Us

Performing accounts receivable functions such as processing lockbox payments, ACH payments, credit card payments, and more. Researching aging from 1 to 120+ days past due and performing B2B and B2C collections. Using programs such as Sage/MAS, CashPro, Microsoft Office, and more to perform job functions. Working with finance team to balance and reconcile AR/AP departments at month and quarter end.

United States

B2B collections, researching payment discrepancies, applying cash,creating credits, working across multiple divisions regarding debits and deductions, and more.

Cleveland, Ohio, United States

Performing accounts receivable functions such as processing lockbox payments, ACH payments, credit card payments, and more. Processing all payments from Canadian funds including HST/GST tax exempt customers, freight exempt customers, and more. Using programs such as OnBase and SAP as well as JP Morgan to process all payments. Researching unapplied payments to ensure correct application. Correcting any misapplied payments. Working with a team of collectors to ensure all past due accounts are… Show more Performing accounts receivable functions such as processing lockbox payments, ACH payments, credit card payments, and more. Processing all payments from Canadian funds including HST/GST tax exempt customers, freight exempt customers, and more. Using programs such as OnBase and SAP as well as JP Morgan to process all payments. Researching unapplied payments to ensure correct application. Correcting any misapplied payments. Working with a team of collectors to ensure all past due accounts are brought back into current status. Show less

Aurora, Ohio, United States

Using JDE to post and apply check and credit card payments. Ensuring accuracy of cash application. Researching unapplied cash and applying appropriately. Creating credits for customers for rebates, discounts, error correction, returned product, defective product, and more. Invoicing customers as documentation comes in proving the customer has taken ownership of the product.

Researching and applying ACH, mail-in, and credit card payments. Organize and oversee cash inflow for midwest region. Handle payment collection, preparation of invoices, and receipt issuance. Address issues such as duplicate payments, overpayments, short payments, and missing payments. Reconcile accounts and create reports to track account management. Balance and manage midwest region bank accounts. Use pivot tables to manage data and information for site.

Stocking, rotating, and controlling inventory counts for the entire frozen department at Meijer.Responsible for ensuring counts are accurate and stock is fresh. Lifting and moving up to 1,000 pounds of product at a time. Ensuring space in freezer is kept clean and well-maintained. Utilized cost analysis to help assistant manager make decisions regarding stocking habits for improved profitability.

Led a team of 12 in commercial lines customer service support for inbound calls regarding insurance support. Providing customer service to small business owners and licensed agents for commercial auto insurance. Took inbound calls and occasionally making outbound calls regarding this service. Making changes to policies, quoting changes, and processing endorsements. Working in multiple programs such as Connect, Ownership Workbench, Workflow Controller, Mainframe Production, and more. Took… Show more Led a team of 12 in commercial lines customer service support for inbound calls regarding insurance support. Providing customer service to small business owners and licensed agents for commercial auto insurance. Took inbound calls and occasionally making outbound calls regarding this service. Making changes to policies, quoting changes, and processing endorsements. Working in multiple programs such as Connect, Ownership Workbench, Workflow Controller, Mainframe Production, and more. Took escalated calls from team when needed. Lead training for new hires and continuing training for current employees. Implement new processes and update documentation as needed. Created and led presentations on services and features of inhouse programs for training purposes. Led seminars on customer service procedures to new hires. Supported team with birthday parties, work anniversaries, and other morale boosting celebrations. Show less

Providing experience and knowledge to assist in projects between clients. Assisting teams inassessing information for compliance and risk to transfer into client systems. Assuring accurate datais collected and processed for collections and loan services teams. Managing group inbox for incomingcorrespondence about project changes, deadlines, and training. Using advanced excel functions, pivot tables, and organization to transcribe data into easy-to-read format for upper management… Show more Providing experience and knowledge to assist in projects between clients. Assisting teams inassessing information for compliance and risk to transfer into client systems. Assuring accurate datais collected and processed for collections and loan services teams. Managing group inbox for incomingcorrespondence about project changes, deadlines, and training. Using advanced excel functions, pivot tables, and organization to transcribe data into easy-to-read format for upper management and other teams. Compiling reports of inaccurate or out-of-compliance information for security teams to follow up on. Performing lien and title analysis for incoming foreclosure and repossession accounts. Ensuring properprograms are documented with the most current customer account information, property value or vehicle value, and more.Using programs like Microsoft Excel and Outlook, TSYS, NADA, ALS, CACS, and more. Show less

Take inbound calls for various clients to resolve any mobility issues such as dysfunctional email, warrantyreplacements, feature changes and more. Follow each individual client's policy and procedure. Ensureissues are handled in a timely manner. Update user profiles to allow for certain permissions based onwhich MDM their company used from AirWorx, MobileIron, MaaS360, or more. Manage tickets assignedby supervisors to ensure level II issues are handled in timely manner.

Follow up on customer projects and complaints, ensure complete install of project from sale to one yearinstall warranty, office jobs (refill printer, manage order screens on computer, take and send faxes).Ensure orders are prepared for installers every morning. Handled warranty issues up to one year postinstallation date. Worked with small teams to accommodate customer needs. Top 98% of customer service scores. Top store for customer service and safety scores out of stores in the… Show more Follow up on customer projects and complaints, ensure complete install of project from sale to one yearinstall warranty, office jobs (refill printer, manage order screens on computer, take and send faxes).Ensure orders are prepared for installers every morning. Handled warranty issues up to one year postinstallation date. Worked with small teams to accommodate customer needs. Top 98% of customer service scores. Top store for customer service and safety scores out of stores in the region for two years. Show less

High School Diploma

Bachelor Of Science - Bs, Accounting