Joann Lee Email & Phone Number

Rancho Santa Margarita, Ca, Us

Garden Grove, California, United States

- Leads and delegates team during scheduled shifts to ensure consistent and smooth operations- Trains new employees on standards of operations, interacting with customers, and cash handling protocols- Resolves customer complaints and concerns effectively while proposing resolutions to ensure customer satisfaction- Collaborates with management in regular meetings to provide feedback and suggestions for improvement- Supports management in various administrative tasks, such as… Show more - Leads and delegates team during scheduled shifts to ensure consistent and smooth operations- Trains new employees on standards of operations, interacting with customers, and cash handling protocols- Resolves customer complaints and concerns effectively while proposing resolutions to ensure customer satisfaction- Collaborates with management in regular meetings to provide feedback and suggestions for improvement- Supports management in various administrative tasks, such as managing inventory, preparing reports, and balancing cash drawers Show less

Fullerton, California, United States

- Supported children between the ages of 5-13 who have been diagnosed with autism spectrum disorder- Provided 1:1 home-based and school-based intervention services based on the methods of Applied Behavior Analysis- Supported clients in maintaining positive attitudes in communicating, problem-solving, and social skills- Participated in meetings to discuss strategies, review client progress, and implement intervention plans- Completed clinical paperwork with accurate data after… Show more - Supported children between the ages of 5-13 who have been diagnosed with autism spectrum disorder- Provided 1:1 home-based and school-based intervention services based on the methods of Applied Behavior Analysis- Supported clients in maintaining positive attitudes in communicating, problem-solving, and social skills- Participated in meetings to discuss strategies, review client progress, and implement intervention plans- Completed clinical paperwork with accurate data after each completed session Show less

Coachella, California, United States

- Worked with a team in a fast-paced environment to efficiently provide service to over 100 customers daily- Addressed customer’s concerns and proposed resolutions to ensure 100% customer satisfaction- Processed cash and card transactions accurately using Point of Sales systems, with less than 5% discrepancy - Adhered to food safety and hygiene standards by maintaining a clean work and dining area- Demonstrated strong knowledge of over 15 menu items to accommodate customers in… Show more - Worked with a team in a fast-paced environment to efficiently provide service to over 100 customers daily- Addressed customer’s concerns and proposed resolutions to ensure 100% customer satisfaction- Processed cash and card transactions accurately using Point of Sales systems, with less than 5% discrepancy - Adhered to food safety and hygiene standards by maintaining a clean work and dining area- Demonstrated strong knowledge of over 15 menu items to accommodate customers in recommendation requests and dietary accommodations Show less

Bachelor Of Arts - Ba, Sociology, 3.61 Gpa

Activities and Societies: Association of Chinese Students

Bachelor Of Arts - Ba, Business Administration And Management, General, 3.61 Gpa

Activities and Societies: Association of Chinese Students, Alpha Kappa Delta Sociology Club, Emerging Leaders Program

Bachelor Of Arts - Ba, Business Administration And Management, General, 4.0 Gpa

Activities and Societies: EDGE Student