Joan Ogner Email & Phone Number

Greater Denver Area And Nationwide

A 100% telecommute, customer-facing position is responsible for maintaining excellent client relationships and growing the base through effective marketing and sales practices.• Regular contact with current and past customers resulted in increase in new business and renewals.• Enhance client service through ongoing communication and rapid problem resolution, producing increased customer retention.• Manage all aspects of projects related to sales and client-related programs.• Front end of customer service and business development.• Revenue tracking and analysis of business indicators Client Relationships Skillso Ability to develop lasting bond with new and existing customers, resulting in excellent client retentiono Subject matter expert and resource for customerso Client focused problem resolutiono Effective liaison between company and customer for high client satisfaction

• Executive/Business Coaching skills include:• High Impact Team coaching – management and executive team coaching process• Resilience coaching – for organizations, business executives and individuals• DISC team and individual evaluations• Small business owner coaching for success (including strategic planning)• Operational improvement through business coaching

Greater Denver Area

- Coach individuals, business owners and managers to create organized systems and environments- Analyze workflow and create new or more efficient systems to improve operational flow--Decluttering and transforming work or home environment into a clear, comfortable, useful space

• Project management expertise includes: New system implementation (IDX/GE products) and/or upgrades, Allscripts (electronic medical records) implementation, Claims “EDI” (electronic data interchange) and other electronic data interfaces, HIPAA EDI transaction implementation, new software selection and installation related to managed care systems and, operational improvement.Sub-contracted with large healthcare consulting companies (CTG, Beacon Partners) to provide senior-level project management and operational consulting services.Project Management and Consulting skills include: o Create working structure using project management tools and knowledgeo Develop and maintain “trusted advisor” relationships with both internal and external clients using effective communication, relationship building and organized information.o Meeting and group facilitation to enhance collaboration and communication among project teamo Development of accurate, focused and strategic assessmento Implementation of new systems, assessment recommendations and strategic initiativeso Scope and budget management in detail, communicated in timely manner

Denver, Co

• Partnered with departments and divisions of this large, managed care organization, on strategic projects which have region-wide impact• Responsibility for managing all phases and aspects of the projects by using project tools and methodologies• Project managed 4 region-wide complex projects, some simultaneously. • Strategic areas included : Marketing, Customer/Member Experience, Communications, Medical Group Expansion

• Areas of operational expertise include: practice and network development; MSO, PHO, medical group operations and infrastructure; financial systems and management reporting; performance management and workflow analysis.• Successful track-record of operational and systems turnaround• Areas of operational expertise include: practice and network development; MSO, PHO, medical group operations and infrastructure; physician and practice recruiting; financial systems and management reporting; payer relations; centralized billing; claims management; performance management and workflow analysis.

Bs, Health Administration

Poli Sci, Biology