Joan Ogner Email & Phone Number

Greater Denver Area And Nationwide

• A 100% telecommute, customer-facing position is responsible for maintaining excellent client relationships and growing the base through effective marketing and sales practices.
• Regular contact with current and past customers resulted in increase in new business and renewals.
• Enhance client service through ongoing communication and rapid problem resolution, producing increased customer retention.
• Manage all aspects of projects related to sales and client-related programs.
• Front end of customer service and business development.
• Revenue tracking and analysis of business indicators Client Relationships Skillso Ability to develop lasting bond with new and existing customers, resulting in excellent client retentiono Subject matter expert and.

• Executive/Business Coaching skills include:
• High Impact Team coaching – management and executive team coaching process
• Resilience coaching – for organizations, business executives and individuals
• DISC team and individual evaluations
• Small business owner coaching for success (including strategic planning)
• Operational improvement through business coaching

Greater Denver Area

- Coach individuals, business owners and managers to create organized systems and environments- Analyze workflow and create new or more efficient systems to improve operational flow--Decluttering and transforming work or home environment into a clear, comfortable, useful space

• Project management expertise includes: New system implementation (IDX/GE products) and/or upgrades, Allscripts (electronic medical records) implementation, Claims “EDI” (electronic data interchange) and other.

Denver, CO

• Partnered with departments and divisions of this large, managed care organization, on strategic projects which have region-wide impact
• Responsibility for managing all phases and aspects of the projects by using project tools and methodologies
• Project managed 4 region-wide complex projects, some simultaneously.
• Strategic areas included: Marketing, Customer/Member Experience, Communications, Medical Group Expansion

• Areas of operational expertise include: practice and network development; MSO, PHO, medical group operations and infrastructure; financial systems and management reporting; performance management and workflow analysis.
• Successful track-record of operational and systems turnaround
• Areas of operational expertise include: practice and network development; MSO, PHO, medical group operations and infrastructure; physician and practice recruiting; financial systems and management reporting; payer.

Bs, Health Administration

Poli Sci, Biology