Support the Strategic Account Manager by expediting orders, analyzing customers’ prints to relay optical & coating specifications to the production group° Member of the Order Release Team, scheduling the release of sales orders to the production floor. ° Executed a Lean Event to do away with paper filing & convert to scanning, saving approximately $44k/year in supplies & manpower° Assumed the administration of all company NDA’s° Created all Work Instructions for the department (10 in one year)

In the course of the above positions, responsible for the operation of the repair department, including 6 technicians, upheld all Federal Aviation Authority requirements, supported the entire customer base in delivery and contractual turn times, and determined all warranty eligibility. Member of the SAP implementation team° Improved Contractual Turn Time from an average of 27 days to 10 days, increasing our customer base° Increased monthly sales from $35K to $150K, within a 12 month period, without additional labor, while still maintaining a 35% margin° Increased sales from $35K/month to $260K/month, over a six year period, resulting in an increase in our customer base° Raised supplier ratings from mid 30's to mid 90's within a 12 month period, thereby retaining key customers° Revised Production Returns procedure, reducing the turn time from 60 days to 20 days° Recruited all personnel and performed annual performance reviews, in accordance with budget restrictions and company guidelines° Awarded Customer Support Manager of the Year

In the course of the above positions, responsible for supporting a customer base of 75,000 wholesale installer, dealers, and end users, representing $17M worth of customer accounts while supervising 10 personnel. Provided support to 25 distributors with 150 locations throughout No. America, including Government GSA accounts.° Increased response time on incoming queue calls from 5 minutes to 20 seconds by using motivational skills and employee training° Established over 50 new accounts, gaining an additional $1 million in gross sales° Created and implemented a company procedure to disperse and allocate low stock inventory to customers in a fair, balanced manner, alleviating stock shortages for all customers° Created and implemented periodic customer surveys used to determine the quality of products & service° Created a 4 volume set of technical manuals, resulting in an additional $75K/year in gross sales.° Recruited all personnel and performed annual performance reviews, in accordance with budget restrictions and company guidelines