Joan Rita Manda Email & Phone Number

Dar Es Salaam, Tanzania

Key Responsibilities• Business Consulting Leadership: As the Managing Partner of JORIMA INVESTMENTS LIMITED, I lead and oversee the business consulting company, providing strategic direction and ensuring effective implementation of services to aid small-scale entrepreneurs and SMEs.• Financial Education and Record Keeping: Delivering guidance on the importance of simple record keeping, educating clients on efficient financial management, and implementing practical methods for maintaining accurate financial records.• Business Planning Expertise: Offering expertise in crafting simple and usable business plans, emphasizing their significance as essential roadmaps for business success, aiding entrepreneurs in setting clear objectives and strategies.• Loan Decision Support: Advising clients on decision-making regarding loans as capital, providing insights into the risks and benefits associated with borrowing to support business growth and development.• Entrepreneurial Compliance: Providing guidance on compliance matters for entrepreneurs, ensuring they understand and adhere to legal and regulatory requirements, fostering sustainable and ethical business practices.• Customer Care and Business Relationships: Offering insights and strategies for effective customer care and nurturing strong business relationships.• End-to-End Business Transformation: Overseeing comprehensive business transformation initiatives, guiding clients through the entire process of redefining and optimizing their business strategies, operations, and structures for improved efficiency.• Sourcing Oversight: Managing and overseeing the sourcing activities for clients, ensuring the acquisition of quality products or services necessary for their business operations.• Importation and Costing Expertise: Providing expertise in importation and costing, guiding clients through the complexities of international trade, ensuring cost-effective sourcing, and optimizing overall business expenses.

Dar Es Salaam

Key Responsibilities• Departmental Leadership: Led the Consumer Credits, Collections & Customer Support department at Vodacom Tanzania, reporting to the Director of Customer Service cum Director of Finance, and dotted to the Director of Enterprise Business, overseeing a team of 40 people.• Budget Management: Managed a substantial budget of 500 million, demonstrating financial acumen in budget planning, allocation, and oversight to ensure efficient operations and achieve departmental objectives.• Process Improvement: Implemented and drove process improvement initiatives, enhancing operational efficiency throughout the department, with a focus on optimizing processes and improving contractor commission structures.• Invoicing and Query Handling: Streamlined invoicing delivery processes and query handling procedures, improving accuracy and speed in financial transactions and addressing customer concerns promptly.• Customer Acquisition to Payment Process: Developed and managed the end-to-end customer acquisition to payment process, ensuring a seamless and efficient experience for Vodacom Tanzania's customers.• Collections Strategy Development: Developed effective collections strategies, overseeing a cross-functional team involving billing, enterprise sales, and finance to enhance debt recovery while maintaining positive customer relationships.• Second Level Collections Procedure: Developed and implemented a second-level collections procedure for bad debtors, improving the efficiency of debt recovery processes and minimizing financial losses.• Debt Reduction and Management: Successfully collected 30% of the debt in the debt book, demonstrating a proactive approach to aggressive collections, reducing exposure to loss from 10 billion to 6 billion, and maintaining it despite business growth.• Customer-Centric Focus: Shifted the department's focus from debtor's collection to a customer-centric approach by developing and maintaining a collections web-built database.

Dar Es Salaam

I reported directly to the Finance Director and oversaw a team of 10 professionals. During my tenure, I implemented strategic initiatives, including the development of a comprehensive supply chain matrix and the design of an effective vendor evaluation system. Through rigorous contract reviews and optimizing competitive bidding processes, I successfully achieved cost savings of 100 million USD within a six-month period. My role encompassed ensuring efficient procurement operations in Vodacom

Dar Es Salaam

I led a 20-member team, successfully migrating the data management system to Oracle and establishing a comprehensive supplier database. I organized and developed a team of five buyers, optimized the supply chain process, secured cost-effective international device deals, and implemented efficient procedures from order to consumer, eliminating storage costs. Additionally, I ensured a clean company contracts database, addressed audit queries, and transformed the procurement function.

Dar Es Salaam

I reported to the Country Director Systems and managed a team of 12 professionals. I implemented reporting system standards for donors, established public-private partnerships in compliance with PPRA regulations, and facilitated a reporting system connecting local NGOs for seamless donations and support. Building a strong relationship with the Ministry of Home Affairs, I ensured smooth VAT exemption on importations. Timely and accurately, I managed clean donor fund retirements.

Dar Es Salaam

OutlineI was responsible for comprehensive procurement planning, aligning activities with the budget and ensuring cost savings. This included the preparation of RFPs, RFI, and RFQs, as well as meticulous recording of all purchases matched with stock movements. I managed the preparation of tender invitations, issuance of LPOs, and the evaluation of tenders and quotations. Adhering to financial regulations and stores manual, I ensured proper receiving procedures. Additionally, I maintained optimal stock.