Joan Roach Email & Phone Number

Shingle Springs, Ca, Us

Fremont, California, United States

ETS, ISO9001 Project ManagerProject Manager for annual external ISO Audits Internal Audit Program ManagerCorrective Action CoordinatorDocument Control Admin/Manager Employee Training ManagerSupplier Quality ManagerEquipment Calibration Coordinator NPI Improvement CoordinatorChange Control Board (CCB) LeaderOther responsibilitiesDetermine and Compile Business KPI’s dataFacilitate Weekly Internal Quality MeetingsOversee annual Corporate… Show more ETS, ISO9001 Project ManagerProject Manager for annual external ISO Audits Internal Audit Program ManagerCorrective Action CoordinatorDocument Control Admin/Manager Employee Training ManagerSupplier Quality ManagerEquipment Calibration Coordinator NPI Improvement CoordinatorChange Control Board (CCB) LeaderOther responsibilitiesDetermine and Compile Business KPI’s dataFacilitate Weekly Internal Quality MeetingsOversee annual Corporate Advantest audit of ETS Business Unit Show less

Fremomt, Ca

Corporate/ISO Compliance Manager

Web Quality Engineer for Consumer Web products division for publically held $4 Billion Security Software company.•Perform regression and beta verification testing for web and mobile application software.•Develop and run test cases from functional specifications•Run Automated regression using Selenium framework•Execute SQL queries •Generate bugs for product defects using Bugzilla bug tracking system•Performed market analysis for potential mobile applications for New… Show more Web Quality Engineer for Consumer Web products division for publically held $4 Billion Security Software company.•Perform regression and beta verification testing for web and mobile application software.•Develop and run test cases from functional specifications•Run Automated regression using Selenium framework•Execute SQL queries •Generate bugs for product defects using Bugzilla bug tracking system•Performed market analysis for potential mobile applications for New Product Development•Performed mobile application testing using emulators and physical devices.. Show less

Software Quality Engineer for iWork.com business group for publically held $42B Fortune 500 Personal Computer and Communication Devices Company. •Black, Ad Hoc, Grey box testing and debugging of binary applications for Mac OS X,Windows on Mac, iPhone, iPad and iPod products. •Restructured test case database including modification of individual test cases to reflect current build release. •Recommend feature enhancements for existing and upcoming product releases. •Perform… Show more Software Quality Engineer for iWork.com business group for publically held $42B Fortune 500 Personal Computer and Communication Devices Company. •Black, Ad Hoc, Grey box testing and debugging of binary applications for Mac OS X,Windows on Mac, iPhone, iPad and iPod products. •Restructured test case database including modification of individual test cases to reflect current build release. •Recommend feature enhancements for existing and upcoming product releases. •Perform testing of application functionality and ensure software meets specification requirements. •Perform regression testing to ensure that bugs revealed in previous tests are fixed properly and no new bugs appeared during testing. •Work cross-functionally with other team members to make sure application is seamless to customers. Created and updated and run test cases for new and existing features. Show less

Sunnyvale, Ca

•Drove redesign of NPI processes across business units.. •Perform audits and recommend improvements to NPI processes and bug tracking system. •Participate in New Product Introduction (NPI) design reviews. •Participate in test planning and feature development. •Generate post release Engineering Change Orders (ECO’s). •Managed customer and internal Corrective Action (CA) process.for ISO 9000 compliance•Developed quality metrics, track progress relative to operational… Show more •Drove redesign of NPI processes across business units.. •Perform audits and recommend improvements to NPI processes and bug tracking system. •Participate in New Product Introduction (NPI) design reviews. •Participate in test planning and feature development. •Generate post release Engineering Change Orders (ECO’s). •Managed customer and internal Corrective Action (CA) process.for ISO 9000 compliance•Developed quality metrics, track progress relative to operational efficiencies and customer satisfaction. Show less

In absence of Quality Vice President, independently developed Quality Management and Document Control Systems for publicly held $200M Telecom and Network Synchronization Device Company. •Reported directly to senior staff member. •Independently developed quality processes for prototype manufacturing group •Generate Product Quality Plans (PQP) •Managed First Article Inspection (FAI), Manufacturing QC and Returned Material (RMA) processes. •Lead Material Review Board (MRB).… Show more In absence of Quality Vice President, independently developed Quality Management and Document Control Systems for publicly held $200M Telecom and Network Synchronization Device Company. •Reported directly to senior staff member. •Independently developed quality processes for prototype manufacturing group •Generate Product Quality Plans (PQP) •Managed First Article Inspection (FAI), Manufacturing QC and Returned Material (RMA) processes. •Lead Material Review Board (MRB). •Managed Test Equipment Calibration Program. •Lead Continual Improvement (CI) program and Corrective Action (CA) processes. •Managed Document Control for corporate headquarters in San Jose •Chaired Change Control Board (CCB) Committee for product changes. •Managed product escalation process for customer complaints. •Perform Failure Analysis (FA) on product returns. •Quality liaison for three mergers and acquisitions •Implemented $100K annual cost savings activities. •Project Leader for upgrading company registration from ISO9000 to TL 9000 including corporate headquarters and four manufacturing locations. Show less

Facilitated internal, supplier and customer quality inspection activities for publically held $ 400M defense contractor. Managed and performed supplier audits for 300+ supplier base based on level of spend and activity. Created supplier rating and scorecard process. Scheduled domestic and international customer source inspections involving up to forty-five contract source inspectors. Coordinated Government Source Inspection with internal DCMAO office. Relocated short-term (10 months) to… Show more Facilitated internal, supplier and customer quality inspection activities for publically held $ 400M defense contractor. Managed and performed supplier audits for 300+ supplier base based on level of spend and activity. Created supplier rating and scorecard process. Scheduled domestic and international customer source inspections involving up to forty-five contract source inspectors. Coordinated Government Source Inspection with internal DCMAO office. Relocated short-term (10 months) to manufacturing facility in Oregon for ISO9000 certification. Formulated business, quality, and NPI process procedures. Managed $800K dollar annual budget.•Developed supplier rating system that reduced government source inspection costs $75,000. •Attained ISO 9000 registration for Oregon-based facility. Show less

Training In Itil, Iso/Iec 20000, Leadership, And Management

Business Management

Iso/Tl9000 Certified Lead Assessor Of Quality Systems

Activities and Societies: American Society for Quality