Joan Sandner Email & Phone Number

Hørsholm

• Administration of the Microsoft 365 platform for approximately 1,000 users
• Providing second-level support to internal users, addressing more complex issues beyond initial troubleshooting
• Managing error logs, analyzing and resolving system errors to maintain system integrity
• Collaborate with clients and stakeholders to assess current procedures, identify updates, and define new technical requirements, ensuring coordination with developers during the solution development and implementation.
• Testing newly developed internal solutions to ensure functionality and reliability before deployment
• Conducted end-user training for the transition to the SharePoint Online platform, reaching users across 27 countries

DK-2800

• 2nd level support for COWI’s 200 editors on the internal web portal (SharePoint 2007)
• Produced and maintained documentation and video help guides (Camtasia)
• Conducted courses for editors about the present internal web portal and COWI’s earlier website (MS CMS 2002) in Denmark and abroad
• Functional responsible for COWI’s internal contact database and web statistics (Outlook and Webtrends)
• Project coordinator and key player in the project to implement COWI’s new marketing material database (documents and pictures) with integration to Word and Powerpoint (Fotoware)
• IT coordinator: administration and purchase of the department’s PCs and other IT equipment (Administration in Heat)

Copenhagen Area, Denmark

• Programming Voice response services (ShownNTell), e.g. travel agency automatic service phones, phone competitions, phone surveys who make automatic calls and collect data
• Extracting data and processing it, e.g. finding winners in a competition (Access)

Bagsværd

• Receive calls and help the users or escalate the issue to an IT expert.

Bagsværd

• Rotation in 3 different departments, 8 months in each, plus courses tailor-made for Novo Nordisk and a few other big companies.
• Communication and Design department – administrational tasks, coordinating events, creating pages for the internal newspaper
• Novozymes Secretariat – Creating presentations, budget monitoring and follow up
• Library – Administration of subscriptions

Computer Science

1 Year - Hhx

Mathematics