Joan Staley Email & Phone Number

Lombard, IL, US

Cary, Illinois, United States

Arlington Heights, IL

• Encore Event Technologies is the world's premier event technology company, partnering in-house and on-the-road with some of the world's largest hotels, casinos, and traveling event productions.
• Brought on board to build “ground up” formal organization-wide training program and create a learning environment where none previously existed.
• Designed and project managed New Director Training workshops including communication, facilitation, and program evaluation to provide new directors with skills and other tools needed to successfully manage their.
• Designed, developed, and facilitated a customer service training program to increase customer satisfaction.
• Conducted needs analyses and designed targeted training solutions to meet identified organizational needs.
• Collaborated with Human Resources to design, develop, and deliver New Hire Orientation programs enabling new hires to quickly assimilate into the organization.

• Career Education Corporation is a provider of post-secondary education programs.
• Designed, delivered, and project managed New Employee Orientation program across two universities and corporate including scheduling, facilitating, evaluating, and RedCarpet on-boarding for over 1,000 new hires.
• Worked with SMEs to design eLearning training workshops and webinars as a method of employee culture change adoption.
• Partnered with Human Resources Business Consultants to assess needs and create development solutions for overall businesses, departments, or teams.
• Project managed six-month leadership performance coaching program including program customization, leader delivery, communication, and program evaluation.
• Provided one-on-one performance coaching support for University leaders to assess and improve leadership skills through application of leadership program concepts and tools.

Supported C-level initiatives.

• Provided specialized classroom instruction in Basic Keyboarding, Beginning & Advanced Microsoft Word, and Machine Transcription in a diversified post-secondary vocational-technical school to prepare students for.
• Improvised curricula and style to meet diverse audience needs.
• Created course materials; evaluated student progress; prepared reqquired reports.

• Provided classroom instruction in Keyboarding, Microsoft Office, Accounting I & II, and Consumer Education classes in a large, suburban, diversified environment to prepare students for employment or to continue their.
• Designed and updated curriculum.
• Improvised curricula and style to meet diverse audience needs.
• Created course materials, evaluated student progress, and prepared reports.
• Initiated leadership opportunities for students by sponsoring a Future Business Leaders of America chapter.