Joan Staley Email & Phone Number

Lombard, Il, Us

Cary, Illinois, United States

Arlington Heights, Il

Encore Event Technologies is the world's premier event technology company, partnering in-house and on-the-road with some of the world's largest hotels, casinos, and traveling event productions. • Brought on board to build “ground up” formal organization-wide training program and create a learning environment where none previously existed. • Designed and project managed New Director Training workshops including communication, facilitation, and program evaluation to provide new directors with skills and other tools needed to successfully manage their properties.• Designed, developed, and facilitated a customer service training program to increase customer satisfaction. • Conducted needs analyses and designed targeted training solutions to meet identified organizational needs.• Collaborated with Human Resources to design, develop, and deliver New Hire Orientation programs enabling new hires to quickly assimilate into the organization.• Supported overall strategic organizational development in collaboration with HR and corporate leaders.• Created and maintained company team SharePoint site providing team members with information about learning opportunities available to them.• Acted as liaison between organization and parent company to ensure consistency and compliance with all standards and values for all learning programs.• Provided ongoing and timely LMS administrative support for all users.

Career Education Corporation is a provider of post-secondary education programs.• Designed, delivered, and project managed New Employee Orientation program across two universities and corporate including scheduling, facilitating, evaluating, and RedCarpet on-boarding for over 1,000 new hires.• Worked with SMEs to design eLearning training workshops and webinars as a method of employee culture change adoption.• Partnered with Human Resources Business Consultants to assess needs and create development solutions for overall businesses, departments, or teams.• Project managed six-month leadership performance coaching program including program customization, leader delivery, communication, and program evaluation.• Provided one-on-one performance coaching support for University leaders to assess and improve leadership skills through application of leadership program concepts and tools.• Project managed Professional and Leadership Development programs through Learning Management System including course design and facilitation, course evaluation, managing vendors, scheduling courses, and marketing.• Scheduled, conducted registration process, and maintained SharePoint site for university brand training program encompassing over 1,000 employees.

Supported C-level initiatives.

• Provided specialized classroom instruction in Basic Keyboarding, Beginning & Advanced Microsoft Word, and Machine Transcription in a diversified post-secondary vocational-technical school to prepare students for employment in office-related occupations.• Improvised curricula and style to meet diverse audience needs.• Created course materials; evaluated student progress; prepared reqquired reports.

• Provided classroom instruction in Keyboarding, Microsoft Office, Accounting I & II, and Consumer Education classes in a large, suburban, diversified environment to prepare students for employment or to continue their education at post-secondary institutions.• Designed and updated curriculum.• Improvised curricula and style to meet diverse audience needs.• Created course materials, evaluated student progress, and prepared reports.• Initiated leadership opportunities for students by sponsoring a Future Business Leaders of America chapter.