Joan Trantolo Email & Phone Number

New York City

Hartford, Connecticut Area

Provided guidance, coaching and input to the HR Executive Leadership Team and Program Manager on best practices of a large-scale, enterprise-wide implementation of Oracle Fusion’s Human Capital Management system and process redesign. • Provided support from inception to implementation including contract with 3rd party system implementer, staffing of project team, roles and responsibilities, governance model, project timeline, and project plan. Delivered process and technology consultation to HR process owners on process redesign approach and best practices to ensure end-user processes are streamlined and easy to use. • Developed and executed an enterprise-wide change management strategy and plan that minimizes resistance and maximizes engagement and the ultimate adoption of the new tools and processes. • Responsible for the redesign and development of an HR intranet site in order to provide up-to-date HR content in an engaging and organized way for colleagues and managers.

Hartford, Connecticut Area

Led all activity related to HR operations, technology and service delivery. Developed strategic and tactical plans to achieve business results managing the multi-process Human Resource Outsourcing (HRO) technology platform and business processes.• Responsible for all HR technology solutions and business processes through an HR sourcing arrangement including: Workforce Administration, Payroll, Paid Time Off, Time and Labor, Recruiting, Compensation, Learning, Performance Management, Talent Planning• Directly accountable for sourced partner performance ensuring the delivery of an efficient, high quality end-to-end customer experience for all employees, managers and HR professionals. Results far surpassed targets. • Managed a staff of 35. • Managed a budget of $20M including both internal staff and overhead as well as vendor charges. • Managed Employee Relocation Services and partner vendor.Responsible for the transition of the HR systems, payroll and call center operations from one sourced vendor to another. Balancing both the management of current vendor to ensure they met contractual responsibilities, including delivery of services with minimal to no issues, and leading the transition to a new vendor. Led a small team to evaluate and select a replacement HRO provider (current provider announced decision to exit the large market HRO business after only two years); successfully negotiated and executed contract with new provider; established and maintained a CBA (cost benefit analysis); established a team of 130 team members and provided oversight to program manager and change management leaders; managed external vendor; and provided updates to executive sponsors. • Negotiated a very favorable termination agreement with departing vendor. • Flawlessly executed on time, within budget and within scope.

Hartford, Connecticut Area

Handpicked by the C-HRO to lead the multi-year outsourcing of human resource technology and payroll to a 3rd party vendor and subsequently selected to lead the ongoing HR Operations and Vendor Management organization. Selected to lead the newly designed HR operations, service delivery and vendor management organization. • Designed, developed and executed a high-performing steady state organization including vendor management governance processes to monitor service delivery, resolve production issues, improvements in service delivery, change control process for ongoing system and service enhancements and invoice/budget management • Led a small team to evaluate and select a replacement multi-process HR Outsourcing (HRO) vendor (current vendor announced decision to exit the large market HRO business).Managed the multi-year outsourcing of The Hartford’s payroll, human resource technology platform, operations and HR call center with the objective of advancing the HR transformation. Managed and negotiated the contract development; developed and managed the CBA; developed an integrated project plan and monitored a team of 70+ to ensure timeliness and quality of deliverables as well as coaching and issue resolution; managed external vendor; and facilitated project meetings and sponsor updates.• Implemented on time, on budget and within scope.

Hartford, Connecticut Area

Managed the design, development and implementation of a new HR Call Center; a single source solution providing employees and managers immediate access to HR Agents for all HR-related questions and requests (policies, procedures and systems).• Successfully implemented all components on time, within budget and according to scope including the overall design, processes, organizational structure and staffing, performance metrics and reporting, technology and telecommunications, change management, facilities, and training. Adoption rate and satisfaction were extremely favorable. Managed the design, development and implementation of a customized PeopleSoft timekeeping system for 12,000 non-exempt employees. • Successfully implemented on time and within budget.

Hartford, Connecticut Area

Business and management consultant supporting The Hartford’s senior leaders on critical initiatives.

Hartford, Connecticut Area

Process consultant supporting the market segments and business groups concentrating on business process improvement, strategic initiatives and business problem resolution.

Hartford, Connecticut Area

Responsible for the development of work measurement standards for the property and casualty division’s processing workflows; reviewing the current procedure/workflow to insure the most effective means for task completion are in place and utilizing various data collect methodologies (timings, direct observation, etc).

Hartford, Connecticut Area

Responsible for the investigation and resolution of complaints originating from the Office of Insurance Commissioners and Office of the President.