- Development of responsive web interfaces using HTML, CSS, JavaScript, and React.- Creation of high-quality pages with a focus on usability, accessibility, and performance.- Implementation of integrations with RESTful and GraphQL APIs.- Optimization of code to improve loading speed and user experience.- Development of automated tests.- Teamwork with designers, backend developers, and other team members to create efficient and scalable solutions.- Participation in code… Show more - Development of responsive web interfaces using HTML, CSS, JavaScript, and React.- Creation of high-quality pages with a focus on usability, accessibility, and performance.- Implementation of integrations with RESTful and GraphQL APIs.- Optimization of code to improve loading speed and user experience.- Development of automated tests.- Teamwork with designers, backend developers, and other team members to create efficient and scalable solutions.- Participation in code reviews and contribution to the continuous improvement of development processes.- Knowledge of agile methodologies, such as Scrum and Kanban, and ability to work in a collaborative and interactive development environment. Show less

- Trainee of the UP!Tech program for career acceleration in technology at Riachuelo. I participated in the pilot class.- We had 33 days of courses on the Alura platform, practical activities, and live classes. Totaling 297 hours. In the collection squad, I had contact with React, Style Components, and TypeScript in company projects.- At the end of the program, I was hired by Midway Financeira, which is part of the Riachuelo Group.

- Customer Service: Attend support calls from users, recording requests and identifying problems to direct solutions.- Troubleshooting: Diagnose and resolve technical problems related to hardware, software, and computer networks, as well as guide users in proper use of equipment and systems.- Monitoring and Maintenance: Perform preventive monitoring and maintenance on systems, identifying potential failures and making corrections to avoid service interruptions.- Documentation:… Show more - Customer Service: Attend support calls from users, recording requests and identifying problems to direct solutions.- Troubleshooting: Diagnose and resolve technical problems related to hardware, software, and computer networks, as well as guide users in proper use of equipment and systems.- Monitoring and Maintenance: Perform preventive monitoring and maintenance on systems, identifying potential failures and making corrections to avoid service interruptions.- Documentation: Record all support requests and resolutions in call management systems, as well as produce technical documentation and user manuals.- Continuous Improvement: Identify opportunities for improvement in the support service, suggesting new solutions and processes that can increase efficiency and quality of service. Participated in an internal process and was admitted to the company's development program. Show less

Customer service: Providing personalized assistance to users, clarifying doubts and providing solutions to technical issues.Problem identification: Diagnosing and solving technical problems in systems, equipment and applications, using diagnostic tools and troubleshooting solutions.

- As a volunteer front-end developer at 9Sot.- I participated in the creation of the website using languages such as JavaScript and ReactJS. The website aims to provide courses, educational videos, and mentorship to solve problems related to the job market.

- Team management: Manage and lead the customer service team, overseeing daily activities and ensuring performance objectives are achieved.- Training and development: Develop and provide training for the customer service team, aiming to improve performance and skills in customer service, sales, and problem-solving.- Performance monitoring: Monitor team performance, tracking metrics such as service quality, productivity, and customer satisfaction, and identifying opportunities… Show more - Team management: Manage and lead the customer service team, overseeing daily activities and ensuring performance objectives are achieved.- Training and development: Develop and provide training for the customer service team, aiming to improve performance and skills in customer service, sales, and problem-solving.- Performance monitoring: Monitor team performance, tracking metrics such as service quality, productivity, and customer satisfaction, and identifying opportunities for improvement.- Resource management: Manage call center resources, including technology, equipment, materials, and personnel, to ensure the team has the necessary resources to perform their duties effectively.- Customer relationship: Act as a point of contact for customers regarding service issues or complaints, and work to effectively and efficiently resolve these issues. Show less

- Customer Service: Attend customer support calls, registering requests and identifying the problem to direct the solution.- Problem solving: Diagnose and solve technical problems related to products or services, as well as guide customers on their proper use.

- Provide technical support and troubleshoot hardware, software, and network issues;- Configure and install hardware and software systems;- Manage user accounts and ensure system security;- Provide basic training for users on the use of hardware and software;- Maintain accurate records of system maintenance and repair;- Work closely with other members of the IT team to ensure that systems are functioning properly.