João Mateus Email & Phone Number

Portugal

Lisbon Metropolitan Area

Lisbon Metropolitan Area

◾️ Helping companies to scale UP their Operations◾️ Business Advisory◾️ 360º business plans, including Business Strategy, Marketing, Sales, Finance and Operations

Lisboa E Região

◾️ Reporting to the Board Comittee◾️ Design and implementation of continuous improvement projects, coordinating internal departments and a team of 6 external consultantsMain achievements:◾️ Implementation of metrics/KPI's through Dashboards in PowerBI (distribution/customer service/production)◾️ Improvement of Gross Margin by reducing the impact of Order Cancelations, for reason "out of stock" (-80%)◾️ Forward and Reverse Logistics: - Implementation of a 0 returns policy (increased customer satisfaction and conducted to -0,5FTE) - Increased additional services provided by carriers to both Bizay Customer Support and final customer ◾️ Customers - Redesigned Deliveries management flows◾️ Production: - Implemented a new software (Odoo) for full visibility of the production lines◾️ Customer Experience: - Reduction of interactions Bizay support/customers, increasing customer satisfaction while reducing costs - Improve customer experience through several initiatives, such as boosting automation with chat bots and creation of AI generated movies, displayed in a renewed Self-Help Center at the website - Improvement of the NPS (net promoting score) in +20pp

Lisboa E Região, Portugal

◾️ Reporting to the Head of Supply Chain (local) and the Head of the Global Supply Chain of the BU. ◾️ Reporting to the CEO of the local BU.◾️ Team leadership (Portugal and Spain): 3 direct + 3 indirect◾️ Responsible for the global Supply Chain strategy for the Division, building the frame and objectives (Customer Service KPI’s) on short/medium/long run.◾️ Responsible for Logistic Costs Management - Physical Distribution, Obsolete Stock and Other Logistic Costs (HR, credit provision)Developed Skills and main achievements:◾️ Knowledge of pharmaceutical/Dermo Cosmetic industry ◾️ Customer Focus and business growth mindset◾️ Reduction of business and logistic complexity -» Reduction of Nbr of deliveries to customers / reduction of Nbr of credit notes◾️ Implementation of new KPI reporting and improvement (Order In full rate +25ppt)◾️ Implementation of IT solutions for customers and for internal use

Lisboa - Portugal

◾️ Reporting to the Head of Supply Chain (local) and the Head of the Global Supply Chain of the BU. ◾️ Reporting to the CEO of the local BU.◾️ Team leadership (Portugal and Spain): 2 direct + 4 indirect.◾️ Head of the Supply Chain strategy for the Division, building the frame and objectives (Customer Service KPI’s) on short/medium/long run.◾️ Logistic Costs Management, including Physical Distribution, Obsolete Stock and Other Logistic Costs (HR, credit provision).Developed Skills and Main Achievements:◾️ Credit Management & Customer Service◾️ Supply Planning, Demand Planning and Product database managementMain achievements:◾️ Externalization (Service provider) of Customer Service department, with a boost of phone call answer rate >95% in less than 30’’ and maximum ticket deliver of 10% in >48h ◾️ Implementation of new KPI reporting, and improvement (Order In full rate +20ppt)◾️ Implementation of a Customer Focus philosophy, through the creation of focus groups Logistic/Sales/TOP Customers and Customer Satisfaction Surveys

Lisboa E Região, Portugal

◾️ Reporting to the Head of Suppy Chain◾️ Team Management of corporate board profiles: 7 direct◾️ Responsible for the Demand Planning Department for 3 of the BU’s: FMCG, Professional (hairdressers)Dermocosmetic (pharmacies)◾️ Manage Stock Levels (Prof BU) and Supply Parameters◾️ Implement the Sales Forecasting ProcessDeveloped Skills and main achievements◾️ Supply Planning, Demand Planning and Product database management◾️ Changed the department processes and practices to a HUB context◾️ Mutualized (3 BU’s in 1) Product database Management

Lisboa E Região, Portugal

Project Leader for the consolidation of the Portuguese Operations in Spain (Iberian HUB)Responsible for writing all the Operational requirements of the Portuguese filial and its customers, and including in the Iberian activityResponsible for creating a Warehouse “from scratch” for Professional DivisionDeveloped Skills:◾️ Entrepreneurship, Networking and Negotiation◾️ 3PL partneringMain achievements:◾️ Logistics savings of 20%◾️ Creation of a New Warehouse from scratch (in 1 location) and 3PL implementation in other 3 locations

Lisboa E Região, Portugal

Leader of the teams of reception, preparation and expeditionResponsible for the Logistic flows of the warehouse, including reception of goods requirements, picking specificities, inventories, etc)Developed Skills:◾️ Team Management/Leadership & Emotional Intelligence◾️ Warehouse Management (reception/preparation/expedition) Main achievements:◾️ Restructure of the Team, with the creation of new functions and implementation of performance evaluation◾️ Modernization of the warehouse processes, achieving a +10% productivity and a decrease of 15% in picking errors in 3 years

Lisboa E Região, Portugal

Responsible for the implementation of innovative projects: Voice & radio frequency picking; KPI reporting Developed Skills:◾️ Project Management◾️ Resilience/Change ManagementMain achievements:◾️ Implementation of a scorecard, displaying performance at both team and individual level (pick/h; lines/h; pallets/h)◾️ Implementation of modern picking, storage and expedition tools (radio frequency & voice picking)

Board & C-Suite Awareness Masterclass, Business Administration And Management, Business Administration

Executive Mba

MBA ranked Top50 in Europe and among the 20% best EMBA (FT 2022) I've been awarded best participant of the 2021/2023 edition

Licenciatura Em Gestão, Economia E Gestão Empresarial