Joao Merlin Email & Phone Number

Dublin, County Dublin, Ireland

Dublin, County Dublin, Ireland

Customer Service Representative ➤Poulet Bonne Femme | Nov 2019 - Apr 2020➤Eurospar | Jan 2019 - Dec 2019➤Full-Time English Student | Sep 2018 - Jan 2019-Built and cultivated relationships with customers by providing a best-in-class customer experience by proactively identifying and solving guests/customer problems.-Helped customers via chat or email to ensure they have the best possible experience.-Presented, promoted, and sold products using solid arguments to existing and prospective customers.-Performed cost-benefit and needs analysis of existing/potential customers to meet their needs.-Maintained a favourable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate.-Achievements: Identified and assessed customers’ needs to achieve satisfaction. Built strong and long-lasting customer relationships through open and interactive communication.

Brazil

-Supported the financial activities and department of a company with an income of BRL 2 billion annually, 650 employees and 26 branches across Brazil. KPMG Audited.-Coordinated all bank conciliation routines on a daily basis, managed investment accounts and international payments. -Coordinated for the accounts payable and receivable process, ensuring that all supplier and costumers’ invoices were paid in accordance with the contract.-Managed the group cost base including the production of detailed budgets, performance reporting, and trend analysis to support local and group-wide requirements.-Managed and controlled the financial performance and reporting of the Brazilian entity.-Managed the internal expenses, corporative credit card and travel expenses management system and ensuring the records were kept up to date.-Understood performance issues and provided suggestions for corrective action.-Worked with the data analytics team, proactively providing commercial insights to enable effective decision making.-Monitored and interpreted major company developments and identified macro themes and trends affecting the market, implemented several internal processes due to the findings. -Calculated and managed rates on a daily basis, controlled stock, and balance for payers and agents - Foreign exchange (TTT, Barex).

Brazil

Successful Project & Achievements -Restructured operational processes from paper to digital. Worked as an expert matter for the IT team. Reduced 80% in postal costs, 20% in-office material costs (sheets and printing), 30% in printers and rental equipment, while increasing physical space for storage.-Implemented ERP system (Zero-based ERP system). Created internal policies, processes, and systemic automation. Created and implemented a cash flow control system. Implemented and controlled asset movement. Automated reconciliation of card receipts. Reduced operating volume. Successfully improved credibility and trust with the database, while reducing errors and operational losses.-Supported the company spin-off process with the team and debt restructuring.-Power BI: Defined and structured management information for building BI. Controlled unissued tickets, products stored in stock and budget control planned and performed.-Created a policy for corporate phone usage. Implemented management, system control, and audited operator's charges. Reimbursed 20% of incorrect charges by telecom operators. Readjusted the contracted plans, reducing the cost of telephony by 30%.-Implementation and controlled travel expenses; created travel policy, controlled reimbursements and travel expenses, and automated the expenses accountability. Reduced employees in the travel department and stopped refunds of incorrect amounts.

Brazil

Brazil

-Evaluated business processes, anticipated requirements, uncovered areas for improvement and developed and implemented solutions.-Stayed up-to-date on the latest process and IT advancements to automate and modernize systems.-Documented and communicated the results of your efforts.-Effectively communicated insights and plans to cross-functional team members and management.

Brazil

-Prepared and maintained all accounts payable and receivable, client invoices, bank statement reconciliation, and expense reports.-Reviewed invoices for appropriate documentation and approval prior to payment. Responded to vendor inquiries.-Maintained profit reports, spreadsheets, and accounting files. Researched and solved payment discrepancies and made adjustments to accounts where necessary. Prepared bank deposits.-Prepared and maintained financial and business transactions. Developed and ran reports using Excel.-Reported month-end accounting close entries. Prepared various account reconciliations.-Gained extensive working knowledge in preparation of staffing and company tax systems.-Compiled data, analyzed, and prepared tax returns. -Performed general office duties, provided telephone support, and maintained up-to-date confidential files.

Brazil

-Researched, selected, and purchased quality products and materials.-Built relationships with suppliers and negotiated with them. Processed requisitions and updated management on the status of orders. Placed orders with suppliers in line with agreed deadlines.-Analyzed market trends and applied this knowledge to make insightful buying decisions.-Coordinated with the inventory team, management, and stockroom as required. Updated inventory and ensure that stock levels are kept at appropriate levels.-Assessed quality of stock received and escalated any discrepancies to suppliers and management.-Achievements: -Organized orders for new purchases, reducing unnecessary expenses. -Created a spreadsheet to facilitate the monitoring of the end of contracts.

Higher Diploma In Science, Data Analytics For Business

Master Of Business Administration - Mba, Financial Management, Audit And Controllership

Bachelor'S Degree, Business Administration And Management, General