 Leading Healthcare Services Design for tooling and processes, by setting and delivering strategic objectives, globally with local requirements. Responsible to define roadmap and set backlog priorities. Global Design Lead to implement innovation by harmonizing and simplifying Philips processes, create platforms to improve customer experience both internal and external (NPS). Set blueprint for continuous improvement: define requirements, design, development, deployment, and continuous improvement for healthcare services. Leading Global CRM team, working with diverse global stakeholders to deliver customer centric solutions, through digital platforms.  Design and Lead Sales Funnel and Performance management KPI’s.

 Leading Healthcare Services New Business, Mergers & Acquisitions integration for Philips, delivering strategic objectives, business transformation and innovation products (NPIs) globally with strong roadmap. HealthCare Services is, the most profitable part of business and focus for future growth with innovation and digitalization.  Embedded Quality with Patient Health & Safety within services design, focus in E2E Lifecycle and customer experience, both internal and external. Set blueprint & lead continuous improvement: define requirements, design, development, deployment, and maintenance for healthcare services. Leading Global CRM team, working with global stakeholders to deliver customer centric solutions, through digitalization improving customer experience.

 Design lead for Healthcare Services through co-creation with the internal and external customers to improve User experience and Interface with Philips landscape tooling. Lead design managing a sales funnel of 3.5B EUR, with the aim of transforming Philips healthcare services business into a solutions company via digitalization. Lead Lifecycle Services responsible E2E: design, build, deploy and adopt global solutions, value propositions for Philips to delight customer experience and deliver customer value, within Sales & Marketing processes. Stakeholder management in developing processes and governance with quality solutions for integrity of businesses across healthcare across Global Markets.

Consulting with business in aligning and co-coordinating Marketing, Business Development, Sales and Customer Success teams, to deliver flawless execution of global demand generation plan.Defining, designing and implementing Digital programmes

 Consultant to the Global Marketing & Trade Team in designing & developing a global digital omni-channel platform, processes, and capabilities to step-change BAT’s CRM and Route-to-market, improving its efficiency, effectiveness and enable faster decision making. Lead BAT Major Global Markets in identifying and defining digital business requirements, business metrics and drivers. Achieved one hundred per cent sign-off from markets for the new defined requirements. Design lead for Digital implementation. E2E solution integration with bespoke and out of the box software. Business Process Expert Lead for process design of new E2E system, integrating ERP, CRM and CPQ. Draw processes including reporting and metrics for TM&D (Trade, Marketing & Distribution) departments using agile methodology.

 Step-changed global demand generation plan, by streamlining cross functional operations between Marketing, Business Development, Sales, and Customer Success teams. Generating a 10% increase in volume sales from year one. Lead the introduction of marketing automation and digital transformation to drive customer experience and operational effectiveness, increasing customer retention by 15%. Customer Focus in optimized customer experience and sales-ops processes, reducing the number of cases by 60% by deploying a CRM system for a 360° view of the consumers through demographic behavioural and transactional data. Churn Rates Reduced by 15% on my first 3 months customer churn rates by driving customer programs on eComm businesses.

Student of Master Business Administration

 Consultant for business expansion and transformation: define businesses strategy for clients, including identifying and entering target markets, and developing business plans with budgets. Conducting and/or obtain market research, competitive information, focus groups and synthesise findings into actionable recommendations or strategies. CRM system development: Setting up the Customer Relationship Management software (CRM) for businesses, using Microsoft Dynamics and SAP. Financial IT systems setup for transparency and developing strategic planning for all costs. Owning P&L with projection of 3 to 5 years 72% success rate with business clients targeted.

-------Responsibilities--------- Consultant for business expansion and transformation: define businesses strategy for clients, including identifying and entering target markets, planning and developing business plans and budgets.- Conducting and/or obtain market research, competitive information, focus groups and synthesise findings into actionable recommendations or strategies.- CRM system development: Setting up the Customer Relationship Management software (CRM) for businesses, using Microsoft Dynamics and SAP.- Financial IT systems setup for transparency and developing strategic planning for all costs.- Owning P&L with projection of 3 to 5 years- 72% success rate with business clients targeted.- Introduced management systems, strategies and reporting for JC and JHC clients- Delivered Business Cases, Cost Benefit Analysis to future management consultants including business procedures. Full manual completed.

 Managing all department´s managers and report directly to business owners, covering 50 core members of staff and up to 150 during peak periods. Managing business & new business development: Leading research and development of new business ideas from idea stage to market launch expanding current business. Owning P&L: Creating and managing portfolio with turnover of 8 Mio Lead business processes: introducing new systems to transform business processes and enabling customer lifecycle management.