João Cruz Email & Phone Number

ISUZU | MAXUS | PIAGGIO COMERCIAIS

Lisboa, Portugal

Analysis, development and monitoring the performance of half KIA Portugal dealers network (22 workshops), taking into account three main areas of operation, Service, Parts and warranties. Always looking for raise the business profitability, simultaneously optimize service procedures in order to ensure KIA main goal, Customer Satisfaction.Service: effective implementation and overseeing all mandatory procedures and standards defined by manufactureParts: Oversee daily revenue… Show more Analysis, development and monitoring the performance of half KIA Portugal dealers network (22 workshops), taking into account three main areas of operation, Service, Parts and warranties. Always looking for raise the business profitability, simultaneously optimize service procedures in order to ensure KIA main goal, Customer Satisfaction.Service: effective implementation and overseeing all mandatory procedures and standards defined by manufactureParts: Oversee daily revenue, stocks and parts supply chain. Boost the development of strategies and campaigns in order to increase parts turnover (sell-in e sell-out).Warranties: Support in coverage analysis of certain warranty anomalies. Mediation the warranty process between KIA PT, dealer and Customer, mostly when some issue occurs. Show less

- Management, statistical analysis and handling all complaints reported by KIA Customers- Support planning and training of all KIA dealers network employee's (sales and after sales)