Joao Castro S Neto Email & Phone Number

Dublin, County Dublin, Ireland

- Delivering and managing cyber security projects throughout the project lifecycle including analysis, planning, execution and closure.- Reporting to managers and customers alike on the status and progress for all projects ensuring customer interests are best served.- Lead the development and management of project schedules using Resource Scheduler systems, ensuring optimal resource allocation and alignment with business goals.- Executing data-driven analysis to identify project risks and opportunities, utilizing advanced Excel techniques and data visualization tools.- Managed project governance, including artefact loading, reconciliation in Salesforce, and quality assurance processes, ensuring compliance with standards.- Collaborated with cross-functional teams to enhance communication, address challenges, and ensure seamless project execution.- Supported sales and business development efforts by providing insights derived from data analysis, contributing to successful contract renewals and RFP responses.- Monitored and reported on project performance metrics, driving continuous improvement in PMO processes and project outcomes.

Dublin, County Dublin, Ireland

- Provided comprehensive administrative support, including health record documentation, appointment scheduling, and database management.- Streamlined vendor management and office supply orders, enhancing operational efficiency.- Coordinated domestic and international travel, managed busy calendars, and organized meetings and events.- Fostered effective communication between medical staff and leadership, promoting teamwork and operational efficiency.

- Supervising and coordinating team activities and rotas in receiving, marking, washing, and ironing clothes in laundry, determining sequence in which flatwork, one-day service, and white and colored work are to be scheduled through laundry to provide quick and efficient service to customers and to regulate team members’ workloads.- Inspecting articles to determine methods of specific cleaning requirements and finished laundered articles to ensure conformance to standards.- Observing operation of machines and equipment to detect possible malfunctions.- Investigates and resolving customer complaints of unsatisfactory work, ensuring the highest levels of customer service at all times.- Onboarding, training, coaching new and existing staff on an ongoing basis.- Ensuring that the correct cleaning materials, storage and correct methods are used, adhering to Health& Safety and Regulations, overseeing the effective operation of the main Laundry on a daily basis.

Florian[Opolis - Brazil

- Providing troubleshooting assistance for customer orders, after sales set up, customer account statuses and assisting to resolve any relevant problems or issues.- Establishing and retaining contact with clients and customers to effectively obtain customer feedback concerning UX, service levels and product quality, monitoring details of contracts to inform clients of pending expiration dates and assisting them in processing contract renewals etc.- Owning overall relationship with assigned clients and customers, managing on-boarding,implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction.- Establishing a trusted and strategic advisor relationship, driving continued value of products- and services; maintaining and developing customer success procedures and best practices. - Providing data and guides to optimize performance with the sales team, developing and monitoring KPI performance indicators.- Managing sales tracking tools and reporting to management on important information, keeping records of sales trends, liaising with account managers to develop and enhance specific sales strategies and making proposals for process improvement.- Staying up to date with new products, maximizing opportunities for upselling, upgrades and feature launches etc.- Reviewing pending orders and specific customers’ requests to ensure excellent customer service and repeat/ ongoing customer experience.

Florianopolis - Brazil

Administrative activities related to the treasury sector, posting of bank orders, preparation of pouches, conferences, sorting and filing of documents, assistance and assistance to the public

Higher Diploma In Computer Science, Nfq Level 8, Honours

Bachelor'S Degree In Business Administration, Nfq Level 8, Honours